Robert S Fws

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Horrible treatment of repeat customers

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1.0
Picasso Nails and Spa - Horrible treatment of repeat customers
Updated by user Jan 14, 2022

There has been no attempt to contact me OTHER than them calling the police and making a false report. I have been in contact with the State Attorney's office regarding an investigation and criminal charges being brough against them by the State.

That takes time. It...

Original review Jan 14, 2022
NEVER AGAIN!!! Been going there for quite some time. My girl too. I even just bought a $100 gift card for someone. I think the Manager/Owner Travis really cares about his business. But, boy... when the boss is away, the mice will play. I was treated HORRIBLY on the telephone by "Trinity," insisting that I was late for my 3:15 appointment... WHEN I HAD A PRINTED appointment from the salon that said 3:30. She then proceeded to interrupt my business day by calling my cell phone not once, not twice, but THREE times to ask me when I was coming and if I was coming... and it still wasn't time for my appointment! Then when I arrive (prior to my appointment), some other lady came outside and screamed at me. Like I did something wrong!!! She identified herself as the manager when Travis wasn't there. I've never seen her before. I hope Truc (Travis) Nguyen Jr. sees this post and reaches out to me. I'm really not a demanding customer, or one who can never be pleased. But I won't be treated like that when there is a salon on every corner. I will never, and I repeat NEVER do business with this salon until they get rid of the front desk clerk named Trinity. This review will be posted on every review site I can find, one each day, until Travis reaches out to me. They certainly have my phone number.
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Pros:
  • Great worker named holly
Cons:
  • Treat everyone disrespectfully
  • Horrible worker named trinity

Preferred solution: Apology

User's recommendation: Don't waste your time or money here.

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