Pianote
Pianote Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pianote reviews show a 2.6 star rating from 3 customer reviews, consumers mostly neutral. Reviewers note low price level and value diversity of products and billing practices.
Key Takeaways for Future Customers
- Consider membership and subscriptions terms before joining.
- Expect mixed customer service response times for live support.
- Low price point but watch billing and account settings.
Negative Feedback / Risk Areas
- Repeated billing after cancelation is a recurring customer complaint.
- Difficulty reaching help desk and delays resolving lesson access or membership issues.
Positive Feedback
Some users report prompt email response and issues being resolved going forward; product diversity is appreciated.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pianote reviews show a 2.6 star rating from 3 customer reviews, consumers mostly neutral. Reviewers note low price level and value diversity of products and billing practices.
Key Takeaways for Future Customers
- Consider membership and subscriptions terms before joining.
- Expect mixed customer service response times for live support.
- Low price point but watch billing and account settings.
Negative Feedback / Risk Areas
- Repeated billing after cancelation is a recurring customer complaint.
- Difficulty reaching help desk and delays resolving lesson access or membership issues.
Positive Feedback
Some users report prompt email response and issues being resolved going forward; product diversity is appreciated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Misunderstanding regarding annual subscription
Prompt response to email and issue being resolved going forward.
Awaiting further correspondence to finalise my decision.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt is not letting me progress to next lesson. And keep changing availability dates Suppose to do one every day
- Next session won't unlock within the 24-hour period.
- Lesson 3 on Jan 2 showed 4 for Jan 3 but opened Jan 4; support was unavailable.
I'm taking 'New Piano Players Start Here.' It's supposed to have one session a day, but it's not letting me get to the next session in the 24-hour period indicated. I took lesson 3 on January 2 and at that time, it showed that lesson 4 would be available on January 3.
I logged on yesterday and lesson 4 wasn't accessible until January 4. This is the second time it did this. It also blocked me from lesson 3 after I'd already taken lessons 1 and 2.
Additionally, I called the help desk, but no one answered. I received a message saying, 'We are closed for New Year's Eve; we will return after the first.' Note that I called on January 3.
- Lisa witt
- Above complaint
Preferred solution: Correction to the app/ web page that will allow me to progress on time. Actually I’d like it to let me go at my own pace and allow me to take multiple lessons the same day if I’m ready to move on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm calling to speak to a live representative
I dont have a complaint. I just want To speak to a live representative about my subscription.
Please call me at 615-496-****. Thank you!
Billing
I cancelled and pianote is still billing me. I went through the trouble of canceling for $39 so you bill me for $30!
- Continues to bill me after i cancelled
Preferred solution: Full refund
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