Dawn M Dug

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| map-marker Lake Worth, Florida

Lost and missing mail

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PhysicalAddress - Lost and missing mail


I hope at least one person reads this and runs far away from this company.

Zero customer service. Calls and emails are returned 24 hours later. No one wants to help me solve the problem of 10+ pieces of mail being lost because the mail isn't tracked. I spoke to the manager from Las Vegas and you could just tell he was unhappy being on the phone with me.

Wouldnt help me solve the problem just kept whining like a little girl on how its not the company's fault. Told me I could buy another address and see how that goes.

There was no trying to solve the issue. Why would I want to pay for another address through this company when already my mail is missing? How about they look into it or offer me one month free trial of another address through their company.

You know to show me that their company is legit, not a scam, and that my mail will be received.

One month ago before using my new address through this company, not ONE single piece of mail was lost. Now, every day I have customers coming out of the woodwork asking if we received their samples in the mail only for us to realize that it is lost in the mail.

Im not saying that this company itself is losing my mail - perhaps the issue is with the postmaster down there, but no one wants to help me solve it.

So now I will have to find another company to use or go back to using the USPS again.

Physicaladdress doesn't care about you. Its all about the almighty dollar.

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User's recommendation: Use another company

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