PhotoShelter Reviews
PhotoShelter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PhotoShelter has a 1.0 star rating based on 2 customer reviews, with consumers mostly dissatisfied and a 100% unfavorable rating.
Key Takeaways for Future Customers
- PhotoShelter reviews show persistent customer service delays and limited live support.
- Expect challenges with billing and refunds; refunds are reported as denied.
- Longstanding members report membership and subscription frustration but may still use the service.
Negative Feedback / Risk Areas
- Customer complaints focus on unresponsive support and no phone help.
- Refund and billing disputes, including a reported $540 nonrefundable charge.
- Account issues like duplicates are hard to resolve through support channels.
Positive Feedback
Some longtime users remain active on the platform despite support and refund problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PhotoShelter has a 1.0 star rating based on 2 customer reviews, with consumers mostly dissatisfied and a 100% unfavorable rating.
Key Takeaways for Future Customers
- PhotoShelter reviews show persistent customer service delays and limited live support.
- Expect challenges with billing and refunds; refunds are reported as denied.
- Longstanding members report membership and subscription frustration but may still use the service.
Negative Feedback / Risk Areas
- Customer complaints focus on unresponsive support and no phone help.
- Refund and billing disputes, including a reported $540 nonrefundable charge.
- Account issues like duplicates are hard to resolve through support channels.
Positive Feedback
Some longtime users remain active on the platform despite support and refund problems.
Schenectady, New York
Download option
Can't get anyone to help me. No real people to talk to and email respons can take up to one business day. If you're trying to sell photos or share them, a day of waiting is eternity.
User's recommendation: Don't use this website if you need real time solutions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReally poor customer support
- - No live support contact or direct phone number on site.
- - Duplicate account causes complications.
- - Phone menu leads to sales or billing, then FAQs.
It's impossible to connect with a live person.
I apparently have a duplicate account which has caused a lot of complications. No customer support number is provided on their website so I googled it.
When I called, I got a choice of sales, billing or dial by extension. Billing didn't answer the phone and the voice message referred back to the website FAQs.
There is a link lon the website to submit a support ticket. When I submitted the ticket, I was told that if I share my issue with the PhotoShelter community, I'd have a better chance of getting a response to my ticket!
After submitting the ticket, they also provided a customer support phone number - which turned out to be the one above that refers back to the FAQs page! The sound you hear is my teeth grinding!
New York, New York
I made a payment mistake
- - I accidentally paid $540 to Photoshelter.
- - I have used Photoshelter since they started.
- - They won't refund or reverse the $540 charge.
I mistakenly made a payment of $540 to Photoshelter. This is a service I use for photography.
I have used there services since they started. I still use them but they will not budge on giving me a refund.
I'm out $540. Photoshelter refuses to reverse the charge.
User's recommendation: Photoshelters policy is no reimbursements, not even for long time users of their services.
Lebanon, Pennsylvania
Google authenticator ??
- - They didn't answer my calls and I can't find a contact number.
- - I didn't trust the Google authenticator and canceled it after not getting any answers.
They didnt answer either of my calls! And I cant find any other number to contact them.
Frustrating. I didnt trust what the Google authenticator was doing & without getting answers, I canceled it.
Ive been a member for years & cant believe I cant talk to anyone!
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