Anonymous
map-marker West Sacramento, California

Ned to log in

Wanted to ask if I can log into your website under my account if it's still available? Need to know if I can still get to my water logo you did for me a few months ago and re download it? I lost my phone I had it downloaded to

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Michele D Veq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not able to apply Animated Logo to photo in Photoshop

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Hi there, I have absolutely no idea how to apply my purchased animated logo over an image in photoshop. I have tried a number of things but all I get is a transparent layer playing - not the logo over the photo. Please help!

I also wasn't able to send you a message via your contact form - it was greyed out

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Pros:
  • Great product
Cons:
  • Confusing customer service

Preferred solution: Support

Trevor P Lcd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rennes, Brittany

Scam. Poor Quality.

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Photologo - Scam. Poor Quality.

The ugliest design I've ever seen. Sloppy.

Slow. Horrible service. Completely unprofessional, could never use their "design". Customer service is non existent of which you have to chat through a website on delay.

Policy is no refunds and no revisions. So you get whatever their AI system slops down.

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Loss:
$132
Cons:
  • Horrible design
  • Scam

Preferred solution: Full refund

User's recommendation: Find another company. Horrible.

Ronda H Ajm

Customer service is non-existent

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Where do I begin? First, their ads are misleading in terms of what they offer and how much it costs.

The ordering process is sketchy as they don't reveal that much about what you're ordering until after you pay. I ordered a 3D animated logo (based on what I saw on their Facebook page) and was not given the option to select the silver w/ black background (as shown in a video on the FB page). I inquired about it and was informed AFTER THE FACT, that it only comes in gold with a navy background. Ugh!

That was disappointing but at least they refunded that portion of my order.

Next, I finally get my order a WEEK later (they advertise that you can get a logo for $39.99 in three days, but I paid $49.99 and waited seven. The expedited 3-day option was at an extra cost -so FALSE advertising). Anyway, a week later I received the most boring logo I could have ever imagined. I really wanted to love it so I could get on with finishing my project but I could not believe what I just paid for was nothing any more special than what I could have achieved by simply buying a font.

The process for requesting a revision is that you have to fill out an online form and submit it. Well, the 'Submit' button did not work on their website. I accessed the chat feature to notify them of the issue. I again accessed the chat feature and included the information that I attempted to submit on the form (in case they could pass that along to the designer).

That was September 3rd. It is currently September 9th and I still have not heard back from them.

Consequently, in the interim, I also reached out to them via Facebook messenger, who then informed me there was nothing that could do, and that I should email support. So, that is what I did. Support again never replied.

I reached out on FB again and got a canned response that my email was received and someone would get back to me. Well, again, they NEVER did. I went through this circle of lies with them for the next several days. Apparently, the entire support team must have been abducted by aliens and will never return to Earth again.

This morning, as a last-ditch effort, I reached out to a "Customer Experience Manager" on LinkedIn, but I have very little confidence anything will get resolved.

This is the worst example of customer service I have ever experienced.

My only resort at this time is to file a dispute with my credit card company and get a refund of my money. This is a level of absurdity that just boggles my mind.

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Pros:
  • Seem to offer a nice looking product
Cons:
  • Terrible non-existent customer service

Preferred solution: Full refund

User's recommendation: DO NOT DO BUSINESS WITH THEM

2 comments
Ishmeal Fjz

Hey Ronda, Photologo here. We are really sorry to hear that you are not happy with our services.

Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Ishmeal Fjz

Hey There, Photologo here! We are really sorry to hear that you are not happy with our services.

Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

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Kelly W Rwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lenexa, Kansas

Didn’t order

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Have tried to contact many many times, no response. Very unhappy.

I want them to respond and refund.

I have never received a Logo, dont understand how this happened, I was looking at site, didnt submit one. Very dissatisfied with such a large website that they dont respond to me

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User's recommendation: Don’t use

1 comment
Ishmeal Fjz

Hey There, Photologo here! We are really sorry to hear that you are not happy with our services.

Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Kelly W Rwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lenexa, Kansas

Charged 49.99 on around 8-26, I didn’t order a Logo

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I have not heard from them, sent another message 9-2. I getting really mad, no one responds I want a refund for the 49.99 ASAP

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1 comment
Ishmeal Fjz

Hey Kelly, Photologo here! We are really sorry to hear that you are not happy with our services.

Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Anonymous
map-marker Minneapolis, Minnesota

Poor logo

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My logo did not come having followed the instructions that I gave to make it. Still waiting for someone at the company to return my message so that I can get my money back or something.

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User's recommendation: Don't use.

1 comment
Ishmeal Fjz

Hey There,Photologo here! We are really sorry to hear that you are not happy with our services.

Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Anonymous
map-marker Studio City, California

Rip off: Not a hand designed calligraphy logo

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PHOToLOGO uses fonts and if you request revisions they do not listen to what you want. Their communications are robotic and worthless because they do not follow through with any request.

You would be better off finding a real artist who delivers what they promise.

They also push up charges for the same bad design. Their description says if you pay more you will get their best designer ... I guess this means just the next poor idiot who is up for not providing excellent service.

If you want a font signature just purchase a nice handscript font because that is what they do.

My experience when I told them to make sure not to use a font because of double lettering in the name creates a too uniformed look such as double crossing of ts which if hand drawn would have been a single crossing. And showed them an example of a cap letter all they did was to scan the image and make it a vector.

IF I wanted my scribble I would have made my own vector. This company is a real rip off.

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User's recommendation: Find a real calligraphy artist not a sweatshop

1 comment
Guest

Totally agree with the above review, certainly nothing is hand designed, any revisions will be minimal changes, regardless how you word the brief. All that will change is a letter or two within the font.

You can design your own by downloading free fonts and playing around with them, which is all that appears to have been done with mine.

No point asking for a refund, they won't give it, regardless of the fact they've not followed a brief, Don't get persuaded to spend more money for added revisions, because the revisions will be minimal and still not hand designed. If you haven't a clue about fonts and like the first thing they supply you, great, if you want a genuine, hand designed logo by a calligrapher you can do a better job yourself with a cheap pen designed for calligraphy and a bit of practise than this scam will provide you with!.

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