
Photologo
Photologo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Photologo has 1.2 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great product, Seem to offer a nice looking product.
Cons: Confusing customer service, Horrible design, Terrible non-existent customer service.Recent recommendations regarding this business are as follows: "Find another company. Horrible.", "Don't use.", "DO NOT DO BUSINESS WITH THEM", "Don’t use", "Find a real calligraphy artist not a sweatshop".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Photologo has 1.2 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great product, Seem to offer a nice looking product.
Cons: Confusing customer service, Horrible design, Terrible non-existent customer service.Recent recommendations regarding this business are as follows: "Find another company. Horrible.", "Don't use.", "DO NOT DO BUSINESS WITH THEM", "Don’t use", "Find a real calligraphy artist not a sweatshop".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Ned to log in
Wanted to ask if I can log into your website under my account if it's still available? Need to know if I can still get to my water logo you did for me a few months ago and re download it? I lost my phone I had it downloaded to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to apply Animated Logo to photo in Photoshop
Hi there, I have absolutely no idea how to apply my purchased animated logo over an image in photoshop. I have tried a number of things but all I get is a transparent layer playing - not the logo over the photo. Please help!
I also wasn't able to send you a message via your contact form - it was greyed out
- Great product
- Confusing customer service
Preferred solution: Support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Scam. Poor Quality.
The ugliest design I've ever seen. Sloppy.
Slow. Horrible service. Completely unprofessional, could never use their "design". Customer service is non existent of which you have to chat through a website on delay.
Policy is no refunds and no revisions. So you get whatever their AI system slops down.
- Horrible design
- Scam
Preferred solution: Full refund
User's recommendation: Find another company. Horrible.
Customer service is non-existent
Where do I begin? First, their ads are misleading in terms of what they offer and how much it costs.
The ordering process is sketchy as they don't reveal that much about what you're ordering until after you pay. I ordered a 3D animated logo (based on what I saw on their Facebook page) and was not given the option to select the silver w/ black background (as shown in a video on the FB page). I inquired about it and was informed AFTER THE FACT, that it only comes in gold with a navy background. Ugh!
That was disappointing but at least they refunded that portion of my order.
Next, I finally get my order a WEEK later (they advertise that you can get a logo for $39.99 in three days, but I paid $49.99 and waited seven. The expedited 3-day option was at an extra cost -so FALSE advertising). Anyway, a week later I received the most boring logo I could have ever imagined. I really wanted to love it so I could get on with finishing my project but I could not believe what I just paid for was nothing any more special than what I could have achieved by simply buying a font.
The process for requesting a revision is that you have to fill out an online form and submit it. Well, the 'Submit' button did not work on their website. I accessed the chat feature to notify them of the issue. I again accessed the chat feature and included the information that I attempted to submit on the form (in case they could pass that along to the designer).
That was September 3rd. It is currently September 9th and I still have not heard back from them.
Consequently, in the interim, I also reached out to them via Facebook messenger, who then informed me there was nothing that could do, and that I should email support. So, that is what I did. Support again never replied.
I reached out on FB again and got a canned response that my email was received and someone would get back to me. Well, again, they NEVER did. I went through this circle of lies with them for the next several days. Apparently, the entire support team must have been abducted by aliens and will never return to Earth again.
This morning, as a last-ditch effort, I reached out to a "Customer Experience Manager" on LinkedIn, but I have very little confidence anything will get resolved.
This is the worst example of customer service I have ever experienced.
My only resort at this time is to file a dispute with my credit card company and get a refund of my money. This is a level of absurdity that just boggles my mind.
- Seem to offer a nice looking product
- Terrible non-existent customer service
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS WITH THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Didn’t order
Have tried to contact many many times, no response. Very unhappy.
I want them to respond and refund.
I have never received a Logo, dont understand how this happened, I was looking at site, didnt submit one. Very dissatisfied with such a large website that they dont respond to me
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Charged 49.99 on around 8-26, I didn’t order a Logo
I have not heard from them, sent another message 9-2. I getting really mad, no one responds I want a refund for the 49.99 ASAP
Poor logo
My logo did not come having followed the instructions that I gave to make it. Still waiting for someone at the company to return my message so that I can get my money back or something.
User's recommendation: Don't use.
Rip off: Not a hand designed calligraphy logo
PHOToLOGO uses fonts and if you request revisions they do not listen to what you want. Their communications are robotic and worthless because they do not follow through with any request.
You would be better off finding a real artist who delivers what they promise.
They also push up charges for the same bad design. Their description says if you pay more you will get their best designer ... I guess this means just the next poor idiot who is up for not providing excellent service.
If you want a font signature just purchase a nice handscript font because that is what they do.
My experience when I told them to make sure not to use a font because of double lettering in the name creates a too uniformed look such as double crossing of ts which if hand drawn would have been a single crossing. And showed them an example of a cap letter all they did was to scan the image and make it a vector.
IF I wanted my scribble I would have made my own vector. This company is a real rip off.
User's recommendation: Find a real calligraphy artist not a sweatshop
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Hey Ronda, Photologo here. We are really sorry to hear that you are not happy with our services.
Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!
Hey There, Photologo here! We are really sorry to hear that you are not happy with our services.
Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@***.co We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!