Resolved
David40

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Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: Terrible Technical Support/Customer Service

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Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology. They eventually replaced my customers unit and they seem satisfied with that even though they were out of business for a week. In regards to myself, they never responded to me, and as the person who referred my customer to them I'll never recommend them to anyone ever again.

Original review Nov 09, 2023
The Converter my customer bought has had several issues since purchased not 6 months ago. I called to get help diagnosing the issue and this guy kept telling me it was a loose wire, but I had checked all the wiring there were no loose wires.

They could not help over the phone and could not even provide a schematic, so I could troubleshoot without their help.

My customer ended up having to ship the controller back to the company to be repaired or replaced and ended up without the use of their meat grinder to make hamburger for over two weeks, costing them thousands of dollars in lost business. I'll never recommend this business ever again.
View full review
Loss:
$140
Cons:
  • Unreliable and bad tech support
  • Bad customer service

Preferred solution: Apology

User's recommendation: Look elswhere for your converters and check out their reveiws first before purchasing.

Anonymous

Be Careful

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We needed a 20 HP rotary converter desperately and because on they were only 400 miles away and that he said would ship the converter the next day I charged $1800 to my credit card. After two days a box too small to be a rotary converter arrived, it turned out to be only the panel which is useless without the idler motor. I called asking when the motor would arrive and was told it was shipped separately and should arrive in a day or two. They even gave me a "pro" number to track its status. I do not know which brother I spoke to, Danny or Glenn, but I took his at his word. 8 days later (5 business days), the motor arrived. The delay was because it was not sent from Arizona but dropped shipped from Missouri 2200 miles away. Did he lie to me? Technically no, but he certainly was not honest. Had they been honest about the delivery I would not have bought the converter, So I believe he lied to get my $1800. Being honest I have say the converter looked well made but it is not easy to connect because Phoenix uses a enclosure without knockouts. Enclosures without knockouts are a little cheaper that ones with. We had to buy *** punch to run the wires in and out of the converter panel. I wish I could say this is the only problem I had, the worst is yet to come, the idler motor would not start consistently.
View full review
Loss:
$20

Preferred solution: Be Honest

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