Phoenix Phase Converters
Phoenix Phase Converters Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Phoenix Phase Converters has a 2.4 star rating with mostly dissatisfied consumers; recent recommendations urge shoppers to look elsewhere for converters and read Phoenix Phase Converters reviews first. Consumers cite poor customer service, limited product diversity, and a medium price level.
Positive Feedback
The equipment is described as well made and was available sooner than some competitors claimed, with at least one buyer noting solid build quality.
Negative Feedback / Risk Areas
- Poor technical support and lack of schematics left customers unable to troubleshoot, fueling Phoenix Phase Converters customer complaints.
- Shipping issues and misleading delivery promises resulted in downtime and billing disputes.
- Incomplete kits and enclosure design made installation harder and caused lost business.
Key Takeaways for Future Customers
- Read reviews and confirm parts and schematics before purchase.
- Verify shipping origin and ask about refunds and billing policies.
- Consider alternatives if prompt, reliable customer service matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Phoenix Phase Converters has a 2.4 star rating with mostly dissatisfied consumers; recent recommendations urge shoppers to look elsewhere for converters and read Phoenix Phase Converters reviews first. Consumers cite poor customer service, limited product diversity, and a medium price level.
Positive Feedback
The equipment is described as well made and was available sooner than some competitors claimed, with at least one buyer noting solid build quality.
Negative Feedback / Risk Areas
- Poor technical support and lack of schematics left customers unable to troubleshoot, fueling Phoenix Phase Converters customer complaints.
- Shipping issues and misleading delivery promises resulted in downtime and billing disputes.
- Incomplete kits and enclosure design made installation harder and caused lost business.
Key Takeaways for Future Customers
- Read reviews and confirm parts and schematics before purchase.
- Verify shipping origin and ask about refunds and billing policies.
- Consider alternatives if prompt, reliable customer service matters.
Turn one complaint into a collective action
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Verified Reviewer |
Phoenix, Arizona
Resolved: Terrible Technical Support/Customer Service
- - Converter has had issues since purchase.
- - Support blamed loose wire; no schematic.
- - Shipped for repair; two weeks downtime and lost business.
Company fixed the issue and I have been provided with apology. They eventually replaced my customers unit and they seem satisfied with that even though they were out of business for a week. In regards to myself, they never responded to me, and as the person who referred my customer to them I'll never recommend them to anyone ever again.
They could not help over the phone and could not even provide a schematic, so I could troubleshoot without their help.
My customer ended up having to ship the controller back to the company to be repaired or replaced and ended up without the use of their meat grinder to make hamburger for over two weeks, costing them thousands of dollars in lost business. I'll never recommend this business ever again.
- Unreliable and bad tech support
- Bad customer service
Preferred solution: Apology
User's recommendation: Look elswhere for your converters and check out their reveiws first before purchasing.
Be Careful
- - Paid $1800 for a 20 HP converter; box had only panel, no motor; motor arrived late; enclosure lacked knockouts; idler started inconsistently.
We needed a 20 HP rotary converter desperately and because on they were only 400 miles away and that he said would ship the converter the next day I charged $1800 to my credit card.
After two days a box too small to be a rotary converter arrived, it turned out to be only the panel which is useless without the idler motor.
I called asking when the motor would arrive and was told it was shipped separately and should arrive in a day or two. They even gave me a "pro" number to track its status. I do not know which brother I spoke to, Danny or Glenn, but I took his at his word. 8 days later (5 business days), the motor arrived. The delay was because it was not sent from Arizona but dropped shipped from Missouri 2200 miles away.
Did he lie to me? Technically no, but he certainly was not honest. Had they been honest about the delivery I would not have bought the converter, So I believe he lied to get my $1800.
Being honest I have say the converter looked well made but it is not easy to connect because Phoenix uses a enclosure without knockouts. Enclosures without knockouts are a little cheaper that ones with.
We had to buy *** punch to run the wires in and out of the converter panel. I wish I could say this is the only problem I had, the worst is yet to come, the idler motor would not start consistently.
Preferred solution: Be Honest
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