Can't obtain information re how they calculated my late wife's death Pension

For some reason that I don't understand, you continue to reject a password that is acceptable to Apple and Google and NUMEROUS other organizations, so I am now going to give up trying to log in, even though I really do want to consult you about a problem I have with Phoenix Life insurance. Regards, Francis Garvey. Be b

User's recommendation: Stay away.

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ID
#3436064 Review #3436064 is a subjective opinion of poster.
Location
Manchester, England
New Reviewer

To instruct them to cancel a cheque

I wish to speak to someone about a cheque i have received in respect of a policy my deceased wife had with your organization

User's recommendation: Avoid like a plague.

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ID
#3362535 Review #3362535 is a subjective opinion of poster.
Location
Macclesfield, England

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Verified Reviewer
New Reviewer

Useless customer service .missrepresentation of there products, no knowledge of there pensions.

Lack of customer care. Demanding cause of death and it's not recorded in Spain. Refusing to continue until cause of death then three weeks later continuing even though no cause been given. Sending beneficiary forms and every year since 1988. Also annual report says they will pay beneficiary. After 3 months on deciding which beneficiary to pay they then decide to pay the estate. Do not know there are from there elbow.

User's recommendation: Stay clear. There are good companies but Phoenix are not one of them.

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ID
#3353273 Review #3353273 is a subjective opinion of poster.
Location
Dryanovo, Gabrovo
Pros
  • Nil
Cons
  • Hard to contact and treat customers like dirt
Loss
$39800
Preferred solution
Let the company propose a solution
New Reviewer

Delay

Phoenix Life keep asking for unnecessary details which I do not have. They have kept delaying on paying out my fathers whole of life policy.

User's recommendation: Use Sun Life.

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ID
#2839210 Review #2839210 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Apology
New Reviewer

Delay

They keep asking for names of original companies etc, etc and delay paying out. Luckily my father to

User's recommendation: Use Sun Life.

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ID
#2839201 Review #2839201 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Deliver product or service ordered

Want to speak to a person

I have been issued with a new Mastercard , my previous card was a debit will this affect my direct debit to you . I feel for my relatives when they have to inform you ,as this is a very difficult process
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ID
#2416632 Review #2416632 is a subjective opinion of poster.

Beware if you sell Phoenix life insurance

Beware if you sell Phoenix life products! I am a insurance producer. I wrote a client a nice life insurance policy from Phoenix Life, he told me to make it effective 30 days from now (big monthly premium, didnt have the funds available immediately) It gets issued 10 days later. So after I have the problem straightened out and the client is happy again 30 days comes, Phoenix Life taps his credit card twicethe amount of the premium.He isn't even due for a premium payment. He says "Im done,cancel the policy"nice little charge back ($1600) that DIDNT have to happen. if you sell Phoenix life products, their sloppy accounting/business practicesWILL HAUNT YOU.NEVER AGAIN WILL PHOENIX LIFE GET AN APPFROM ME. Joe Producer
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2 comments
#1341973

There is no company out there that is perfect lets be honest. But after working with many other life insurance carriers, I have to say working with Phoenix has been very nice. Issues handled in a timely matter, good communication with the underwriting department, and commissions are paid like clock work.

#1220293

Phoenix Life are closed book, have been for years...

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ID
#603280 Review #603280 is a subjective opinion of poster.
Location
Newark, California
Reason of review
Problems with payment

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