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Junior Reviewer

Terrible repair job...

A pickup backed into the front of our Mercedes doing major damage to hood, grille, etc. We replaced the grille, bumper and small parts around headlights. The hood needed to be straightened and repainted. The bumper was to be repainted as well as a small part around the headlight. Two different times, in person, I repeated to Phoenix Collision exactly what was to be repainted. Phoenix Collision in Abilene gave us estimate and told us they could repair the hood, as well as paint the bumper and the headlight trim. After weeks of back and forth phone calls, we were told the hood could not be straightened and they had to get a used replacement hood. Finally, after more than two weeks (which we were told it would be 5 days) we received a call to pick up vehicle. After we got home, we raised the hood to check oil, etc...only to find they DIDN'T EVEN PAINT THE INSIDE OF THE HOOD, NOR DID THEY PAINT THE PART AROUND THE HEADLIGHT !! The car is silver and the inside of the hood is white and the headlight trim was still black instead of being painted silver like they were asked to do !!! What a PATHETIC BUSINESS!!! About a week or so later, highway tar from the road had gotten on the bumper and down toward bottom of door...The liquid cleaner I used on the vehicle took off the tar by bottom of door....and never phased the paint...when I put the cleaner on the bumper, which Phoenix Collision had painted, for the small spot of tar removal, ..it took the paint off !! Obviously, I would never use them again!!!!

User's recommendation: Not to use this auto body repair shop.

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ID
#2416956 Review #2416956 is a subjective opinion of poster.
Location
Sweetwater, Texas

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