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Customers BEWARE!!!!

This place is disgusting with a man that claims he is the owner with very poor customer service. He is the kind of person that does not care how the customers or the public see him. I am in the process of getting my nephew a drivers license for the first time. So I was calling around to find a rental that did not take a major credit card. I came across this place of business, and they quoted me $104 for the day which includes tax, insurance and everything else you need to rent a car. He said I need to put a $250 security deposit down and the fees will be deducted from the security deposit when we bring it back. Just to let everyone know that is how they rip you off. I had to call this company back 3 times to ask about the insurance to be included and the guy snapped at me the last time saying that I had told you three times now because I took your call each time yes. Which is a bold face lie because 2nd time I called it was a completely different person. Someone with a gentle friendly voice. I will never go back to the place again or refer this place to any friends, neighbors or acquaintances. Ok, so we finally go there to rent a car. The guy tells us the security deposit will be $300. I said what. You had quoted me $250. He asked when are you bringing it back. We told him we could before the close of business that day. He said ok I will take $250 for the security deposit. Every 3 calls I asked them to make sure the SD was $250. So that was the first lie, from this company. Well, we take the car. It is in our possession for a little under 3 hours. When we first leave the rental place we get on the highway and another vehicle had thrown a little pebble at the rent a car window. Not even noticeable. When we bring the car back the guy that inspects the vehicles was running out to inspect it because saw family pulls in with the car. He was coming in to tell the guy behind the counter that everything was good to go. That is how little the ding was from the rock. But my mother being an honest person told him what had happened. He then sent his worker who inspects back out and came back in and told him it was barely noticeable. Well, long story shorter I only got $46 back. He and my brother got into a verbal altercation because he was ripping me off. It ended with him yelling *** you at my brother and my brother leaving the building. Then after my brother left the rental car building. The guy starts yelling at my mother saying I will not do any business with you until he gets off my property. Yes, he was yelling at my mother. My mother was not going to take that and started yelling back at him and then left the building while he was yelling all sorts of profanity at her too. He then tells me after giving me the $46 back that you can call Monday to see if you get any more money back but if you bring him or her to my property I will not do business with you. They are my ride. I don't drive, I don't have a vehicle, and I don't even have a passion to drive. But I know that he planned on keeping my money. I took the $46 but before leaving the building, I calmly said: just to let you know, when I get mad I am worst than them. I was only talking not yelling, not giving attitude, just making a statement. He starts yelling at me *** YOU, GET THE *** OUT OF HERE, ALL YOU GET OFF MY PROPERTY. I have experienced bad customer service before but this one is by far the worst.
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ID
#1808605 Review #1808605 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • No major credit cards needed
Cons
  • Get ripped off
  • Dont get a selection
  • Owner or front desk worker
Loss
$100
Preferred solution
I want all my deposit back besides the car fees for the day. But that wont happen. I don't have a license or a vehicle. So no way to get there because brother and mother are not able to go back.

Rental Car Fraud Review

This company is a piece of *** they are very rude i had a car for 3 days and was charge 250 dollars and the fat guy is rude as *** i wanted to {{Redacted}} i will invest all my time and energy and sue this company i want stop till they are close
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ID
#880251 Review #880251 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Reason of review
Pricing issue

BAD CUSTOMER SERVICE!!!

I rented a car from the East McDowell location and the service was HORRIBLE.. They Do Not Have ANY customer service knowledge whatsoever. The first car they gave me was a piece of ***.. It drove rough but after the check engine light came on was worse. I called the location to try to exchange it and they were rude about it then told me to check the gas cap AND HUNG UP ON ME.. So I did when I got to work and it was tight but after work on the way home it kept trying to die.. I then called them back and they said to bring it back in.. At the end when I dropped off the second car I was charged for insurance even tho I have full coverage.. I went back several different times trying to prove that I already have insurance but each time they would tell me that they needed this or that and then finally telling me TOO BAD. I WILL NEVER rent another car there again!!! I DO NOT RECOMMEND renting a car from them..
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ID
#714936 Review #714936 is a subjective opinion of poster.
Location
Mesa, Arizona
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

The worst nastiest cars, people and service I have ever encountered

They didnt disclose fees ect..... when we returned the vehicle we paid cash and cash deposit, we were supossed to get our cash deposit back but all of the sudden we owed money!!! The "ken doll looking wanna be" was beyond rude and the larger man was just as nasty. They lie and steal your money. Not only did they start screaming at myself but they also were extreamly nasty to my female friend. We had the car for a week and it was the cheapest one for 129.00 but it ended up being 380.66 HORRIBE< VILE, RUDE, NASTY, DISGUSTING DIRTY
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ID
#617331 Review #617331 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Theives
Reason of review
ALL OF THE ABOVE
Loss
$100
Preferred solution
Full refund

I rented a vehicle from this company and the transmission was going out. while driving the whole excel and tire came off of the vihecle!

DO NOT RENT FROM THIS COMPANY!!!!!!!!!!!!!! I rented a car from this company. I told them that I will be needing this vehicle for a week and would be traveling long distance. The car was a piece of *** The transmission was going out in the vehicle. It would *** really hard while driving. I'm no where near done. While driving the right excel and the whole tire came off! The whole thing! Scary! I was driving!. I could have died! Its get worse. So I call them and tell them what happened....of course I'm upset. I have a plane to catch in phoenix and I'm all the way in the grand canyon. The manager gets upset with me and refuses to talk to me! Tells me to get on a shuttle back to phoenix, which isn't cheap. I had to front all taxi and shuttle cost. And then he (the manager) tells me that they will look into getting my money back after they do a full investigation on the vehicle to determine rather or not it was my fault! I have still not heard from these people. I currently have a pending law suit against them. DO NOT RENT FROM THIS COMPANY!!!!!!! horrible service. horrible business!!!!!! My last day on my trip was destroyed because of them!
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ID
#487968 Review #487968 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$869

Worst customer service I've ever encountered!!!!!!!!!!!!!

This place is horrible. My friends came into town from CO and rented a car from this place so that I didn't have to drive them around. First, there is supposedly a courtesy shuttle from the airport - that didn't happen. Had to pay for a cab. They got a 1994 Chevy Impala (listed on the key tag as a 1944 Impala). The interior was stained and burned by cigarettes (even though they were assured this was a non-smoking vehicle) while the outside was dented and scratched up. It was cheap though, and so they took it anyways. It started leaking oil all over my driveway the day they arrived and my friends said the transmission was slipping while driving it. The next morning, the tire was flat. No big deal, that can be changed, right? Not when the car doesn't have a tire iron or a crank for the jack. We called to ask what to do and were told "Just fix the tire and bring it in. The tire is your responsibility so figure it out". When we tried to explain WHY we couldn't change the tire, the person on the phone said "It's your problem. Find someone to help" and hung up. Upon calling back, we received the same amazing customer service, being told "It's not my problem. Figure out how to get the car down here and we can switch it out for you. There's nothing we can do" and hung up again. The third time we called, a different person answered, apologized and told us if we could fill up the tire and get it there, they would take care of everything, including reimbursement for the 2 days and cancellation of the rental agreement. At this point, they'd already gotten a new rental car. After getting to the business, the employee working the front desk (I assume the same one from the first 2 phone calls) berated my friends, told them they were idiots, refused to help with anything, referred to my friend's tattoos as "prison tattoos" and said he looked like a convict. While trying to resolve the issue, they were told that they needed to leave the premises immediately before the cops were called because they were "trespassing" and that they could take the issue up with their credit card company but they were being charged for the full week of rental after only having the car for 2 days. This company is a joke, the employees are completely rude and arrogant, their cars are disgusting. I don't know how they can stay in business when they treat customers this way. Apparently they're only nice and friendly before you get one of their POS cars that start falling apart.
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ID
#475527 Review #475527 is a subjective opinion of poster.
Location
Gilbert, Arizona
Loss
$300

Saband scammed me for $300

I had a month rental, all seemed OK till I went to return the car back to them! Hidden fee's, changed the contract after I left. Refused to refund my money called me EVERY NAME IN THE BOOK!!! Threatened to have me arrested... the list goes on and on. I have never been treated so rude by anyone ever! These guys are the biggest scammers I have ever seen! I called my bank and filed fraud charges so they won't get their money from me!! You have been warned, stay away from them as they will scam you too!!!!
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ID
#438223 Review #438223 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$400

Added bogus charges and fees non disclosed.

Phoenix car rental is the same as Sabain car rental. They quote you a great rate. Then put you in a death trap and add extra fee's. They charged me $200 over the quote. They also do not tell you when you make the reservations that it is rent a broken down banged up nasty unsafe car. I could have paid $647 with Hertz with all taxes included if I wanted to pay for an airport shuttle to Scottsdale.This company also goes by sabian car leasing. please beware of:http://rentacarphoenix.com/rent-a-car-phoenix-services.html
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1 comment
#462114

they screwed me too but i will get even

ID
#238251 Review #238251 is a subjective opinion of poster.
Location
Conway, South Carolina

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