Philz Coffee

Their customer service needs to be improved when it comes to refunds, especially for the mobile app option. Im not sure how the store and the app are related in terms of communication, but some cohesiveness would be helpful. in addition, the refund process needs to resolve a lot faster because at this point it has been almost a month since I originally tried to purchase the items.

To summarize going to Phils coffee in Colma is only if you want to be ignored and disrespected as youre a woman. This happened to me three times and Im never gonna go back again.

Even though the coffee is good their customer service is bad. Do that to a man and see what happens only to a woman will someone do that

I go to get a bag of beans ground and wait in line. Then my bag is shoved aside while the server waits on some one else.

And my coffee was so much less. I know how much is a bag and this time the bag was half full.

Im done with Philzs coffee. Being ignored and then shorted on my coffee bean order.

First Ocean ave location and now colma location start to have the same problem every time that I order 1 pound of coffee always is less. I like your coffee I refuse to go other coffee shops, but you have to fix regularly your Scale I buy around 50 pounds every year if I miss 2 or 3 oz in every pound is a lot of coffee.

Thanks

Hi there

Thanks for reaching out. I wanted to see if you had a real estate division for Philz?

I have a few commercial properties in downtown Danville that I feel your concept would be a grand slam. If interested please feel free to email or call me 925765****

Thanks so much

Tony