Philz Coffee
Philz Coffee Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Philz Coffee has a 2.8 star rating from 4 reviews. Consumers are mostly neutral with a 50/50 positive/unfavorable split. Pros noted: good coffee. Cons noted: inexperienced staff and medium price level.
Key Takeaways for Future Customers
- Good coffee and valued locations; check Philz Coffee reviews for specific stores.
- Product diversity is appreciated; expect medium price levels.
- Consider past customer experiences at Serramonte and Colma before visiting.
Negative Feedback / Risk Areas
- Repeated customer complaints about customer service and staff inattention.
- Refunds can be slow, with app/store communication issues.
- Reports of shorted bean weights and uncalibrated scales.
Positive Feedback
Many reviewers still praise the coffee itself and the range of products, leading to loyal customers despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Philz Coffee has a 2.8 star rating from 4 reviews. Consumers are mostly neutral with a 50/50 positive/unfavorable split. Pros noted: good coffee. Cons noted: inexperienced staff and medium price level.
Key Takeaways for Future Customers
- Good coffee and valued locations; check Philz Coffee reviews for specific stores.
- Product diversity is appreciated; expect medium price levels.
- Consider past customer experiences at Serramonte and Colma before visiting.
Negative Feedback / Risk Areas
- Repeated customer complaints about customer service and staff inattention.
- Refunds can be slow, with app/store communication issues.
- Reports of shorted bean weights and uncalibrated scales.
Positive Feedback
Many reviewers still praise the coffee itself and the range of products, leading to loyal customers despite service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund status
- - Refunds via the mobile app require better customer service.
- - Store and app communications should be cohesive, and refunds should be processed faster.
Their customer service needs to be improved when it comes to refunds, especially for the mobile app option. Im not sure how the store and the app are related in terms of communication, but some cohesiveness would be helpful. in addition, the refund process needs to resolve a lot faster because at this point it has been almost a month since I originally tried to purchase the items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colma, California
Teach your staff members how to take care of one customer at a time and not shovel a woman to the side to take a man’s order
- - Three times I felt ignored and disrespected as a woman.
- - Coffee is good, but customer service is bad.
- - Will not return.
To summarize going to Phils coffee in Colma is only if you want to be ignored and disrespected as youre a woman. This happened to me three times and Im never gonna go back again.
Even though the coffee is good their customer service is bad. Do that to a man and see what happens only to a woman will someone do that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colma, California
Resolved: This is the 3rd time
- - My bag of ground beans was shoved aside while others were served.
- - The bag was half full, and I am done with Philz Coffee.
Company fixed the issue and I have been provided with apology. I’ve been back twice and each time when my bag of beans was presented to the person behind the counter they went in they grounded and they returned the full bag.
No more of my bag being shoved aside while they waited on other people while I had already waited in line. So the customer service has improved enough I will come back and I have come back, but if it happens again, I know I can never come back to Philz Coffee
I go to get a bag of beans ground and wait in line. Then my bag is shoved aside while the server waits on some one else.
And my coffee was so much less. I know how much is a bag and this time the bag was half full.
Im done with Philzs coffee. Being ignored and then shorted on my coffee bean order.
- Good coffee
- Inexperienced staff
Preferred solution: When I place my order to grind my coffee dont wait on others while forcing to wait after I just waited in line
User's recommendation: Don’t go to Serramonte if you are an older woman. You will be ignored
Customer service
- - Ocean Ave and Colma locations underfill 1 lb by 2–3 oz.
- - Buys about 50 pounds yearly and asks for regular scale checks.
First Ocean ave location and now colma location start to have the same problem every time that I order 1 pound of coffee always is less. I like your coffee I refuse to go other coffee shops, but you have to fix regularly your Scale I buy around 50 pounds every year if I miss 2 or 3 oz in every pound is a lot of coffee.
Thanks
User's recommendation: Dis your scale please
Oakland, California
Real estate location question
- - They ask if Philz has a real estate division and note contact 925765****.
- - They own downtown Danville commercial properties and see a strong fit.
Hi there
Thanks for reaching out. I wanted to see if you had a real estate division for Philz?
I have a few commercial properties in downtown Danville that I feel your concept would be a grand slam. If interested please feel free to email or call me 925765****
Thanks so much
Tony
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