Anonymous
map-marker Lakeville, Minnesota

I need a RA # to return defective product

I have called repeatedly to get a return authorization number to return a defective toothbrush and have never gotten a response. Can I just put the label on the box and take it to a fed ex or do I still need a return authorization number? This has been an ongoing issue for two weeks now! I would like me to get this resolved so I dont get charged for the replacement product.
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Sujin R

Sonicare toothbrush is Not working properly

Philips Sonicare - Sonicare toothbrush is Not working properly
I bought couple sonicare toothbrush from Costco. Returned first time cause one of them did not work in full power. Then bought another one. But same as before one of them did not work either. Whenever I tried to charge the brush all day and night, but still it didnt charge fully, only one dot or two dots. Then I pulled out the head brush, then the dot went up three full dots. Head back on, it goes down to one dot. Which means I never have full power to brush my teeth!! Please replace my brush!
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Pros:
  • Toothbrush when it worked

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ponte Vedra, Florida

Customer service hung up on me

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I was trying to place a new order for Sonicare brush heads but couldnt enter my payment info so I called their online shop # 866-309-**** & spoke with Sonia who said I maybe needed to order in cognito on Google Chrome. I didnt know how to do that & asked if she could take my payment order over the phone right then to get my order done & she hung up on me. Just rude & wrong! Ordered on Amazon instead.
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User's recommendation: Don’t order online from Philips

Anonymous
map-marker Mentor, Ohio

WORST WEB SITE EVER

NO WAY TO CONTACT / DOES NOT ANSWER E-MAILS DON'T BUY THEIR PRODUCTDON'T BUY THEIR PRODUCTDON'T BUY THEIR PRODUCT
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User's recommendation: DON'T BUY THEIR PRODUCT X DON'T BUY THEIR PRODUCDON'T BUY THEIR PRODDON'T BUY THEIR PRODUDON'T BUY THEIR PRODUCDON'T BUY THEIR PRODUCTTCTUCTTXDODON'T BUY THEIR PRODUCTN'T BUY THEIR PRODDON'T BUY THEIR PRODUCTUCTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Barbara Kern K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Difficulty ordering/Even kicked out via paypal!!

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Several attempts to order and even got a confirmation e-mail with order number many times. One of the times I ordered, I paid through PayPal which was an option. I waited and waited and waited for my product but never received. I called customer service and they said.."yeah, paypal hasn't been working right"..uggh.. Another time, their website wasn't working properly and I accidently ordered 2, this time not using PayPal as they said, I can't use it even though it is a payment option... (you can't cancel--just have to wait and send one back)...again, I had an order confirmation # and my order got kicked unknowingly as they don't send you any notice. So, you got it...I ordered again, same thing. Now I get told my e-mail is fraudulent and credit card is invalid?? I have spoken to customer service several times (hours worth)...finally got a 30 percent discount for my troubles and tried ordering again, now they've blocked me from ordering.
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Cons:
  • Difficult ordering rude and poor customer service hopeless

User's recommendation: DON'T ORDER/VERY POOR CUSTOMER SERVICE

Dipak M Izo

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Verified Reviewer

Mains Plug

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We purchased a Sonic care toothbrush in the UAE and was supplied with a 3 pin plug. How is that supposed to fit in a bathroom shaver socket? Asked the dealer and was told that there is nothing they could do. Surely toothbrushes are supposed to be used in bathrooms and charged there as well.
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Preferred solution: Let the company propose a solution

User's recommendation: Always check before buying

Dipak M Izo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mains Plug

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Purchased a sonic brush but it came with a 3 pin plug. This cannot be plugged in a shaver socket. Why is Phillips supplying this with such an expensive brush. Phillips in UAE do not help at all.
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User's recommendation: Check before you buy

RAZI M
map-marker Jeddah, Makkah

BAD AFTER SALE SERVICE AND CUSTOMER CARE ON PERSONAL PRODUCTS

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FIRST OF ALL I HAVE A BAD EXPERIENCE OF PHILIPS PERSONAL CARE PRODUCTS. SOMETIME THEY STOPPED WORKING DURING THE WARRANTY PERIOD AND SOMETIME SOON AFTER. I BOUGHT AN EXPENSIVE ELECTRIC TOOTHBRUSH. WHICH LASTED 30 MONTHS FROM DATE OF PURCHASE. PHILIPS ARE SAYING NO SPARE PARTS ARE AVAILABLE SO WE OFFER YOU LENIENCY DISCOUNT OF 40% ON NEW BRUSH. I BELIEVE IT IS NOT A MATTER OF LENIENCY THEY SHOULD HAVE A DUTY OF CARE TO THEIR CUSTOMERS. AT 40% DISCOUNT ON THE BACK OF BAD EXPERIENCE OF THEIR PRODUCTS IT IS NOT WORTH IT
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Loss:
$400
Cons:
  • Hope less
Reason of review:
NO SERVICE AND SPARE PARTS AFTER EXPIRY OF WARRANTY PERIOD

Preferred solution: FULL REPLACEMENT

1 comment
Guest

Same thing happened to me.

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