Customer service hung up on me

I was trying to place a new order for Sonicare brush heads but couldnt enter my payment info so I called their online shop # 866-309-**** & spoke with Sonia who said I maybe needed to order in cognito on Google Chrome. I didnt know how to do that & asked if she could take my payment order over the phone right then to get my order done & she hung up on me. Just rude & wrong! Ordered on Amazon instead.

User's recommendation: Don’t order online from Philips.

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ID
#3250734 Review #3250734 is a subjective opinion of poster.
Location
Ponte Vedra, Florida
New Reviewer

Sonicare toothbrush is Not working properly

Philips Sonicare - Sonicare toothbrush is Not working properly
I bought couple sonicare toothbrush from Costco. Returned first time cause one of them did not work in full power. Then bought another one. But same as before one of them did not work either. Whenever I tried to charge the brush all day and night, but still it didnt charge fully, only one dot or two dots. Then I pulled out the head brush, then the dot went up three full dots. Head back on, it goes down to one dot. Which means I never have full power to brush my teeth!! Please replace my brush!
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Featured
ID
#2954829 Review #2954829 is a subjective opinion of poster.
Pros
  • Toothbrush when it worked
Preferred solution
Deliver product or service ordered

WORST WEB SITE EVER

NO WAY TO CONTACT / DOES NOT ANSWER E-MAILS DON'T BUY THEIR PRODUCTDON'T BUY THEIR PRODUCTDON'T BUY THEIR PRODUCT

User's recommendation: DON'T BUY THEIR PRODUCT X DON'T BUY THEIR PRODUCDON'T BUY THEIR PRODDON'T BUY THEIR PRODUDON'T BUY THEIR PRODUCDON'T BUY THEIR PRODUCTTCTUCTTXDODON'T BUY THEIR PRODUCTN'T BUY THEIR PRODDON'T BUY THEIR PRODUCTUCTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.

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ID
#2758433 Review #2758433 is a subjective opinion of poster.
Location
Mentor, Ohio

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Verified Reviewer
New Reviewer

Difficulty ordering/Even kicked out via paypal!!

Several attempts to order and even got a confirmation e-mail with order number many times. One of the times I ordered, I paid through PayPal which was an option. I waited and waited and waited for my product but never received. I called customer service and they said.."yeah, paypal hasn't been working right"..uggh.. Another time, their website wasn't working properly and I accidently ordered 2, this time not using PayPal as they said, I can't use it even though it is a payment option... (you can't cancel--just have to wait and send one back)...again, I had an order confirmation # and my order got kicked unknowingly as they don't send you any notice. So, you got it...I ordered again, same thing. Now I get told my e-mail is fraudulent and credit card is invalid?? I have spoken to customer service several times (hours worth)...finally got a 30 percent discount for my troubles and tried ordering again, now they've blocked me from ordering.

User's recommendation: DON'T ORDER/VERY POOR CUSTOMER SERVICE.

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ID
#2446665 Review #2446665 is a subjective opinion of poster.
Product
Philips Sonicare Toothbrush
Cons
  • Difficult ordering rude and poor customer service hopeless

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Verified Reviewer
New Reviewer

Mains Plug

Purchased a sonic brush but it came with a 3 pin plug. This cannot be plugged in a shaver socket. Why is Phillips supplying this with such an expensive brush. Phillips in UAE do not help at all.

User's recommendation: Check before you buy.

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ID
#2139201 Review #2139201 is a subjective opinion of poster.
Product
Philips Sonicare Toothbrush

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Verified Reviewer
New Reviewer

Mains Plug

We purchased a Sonic care toothbrush in the UAE and was supplied with a 3 pin plug. How is that supposed to fit in a bathroom shaver socket? Asked the dealer and was told that there is nothing they could do. Surely toothbrushes are supposed to be used in bathrooms and charged there as well.

User's recommendation: Always check before buying.

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ID
#2137727 Review #2137727 is a subjective opinion of poster.
Product
Philips Sonicare Toothbrush
Preferred solution
Let the company propose a solution
New Reviewer

BAD AFTER SALE SERVICE AND CUSTOMER CARE ON PERSONAL PRODUCTS

FIRST OF ALL I HAVE A BAD EXPERIENCE OF PHILIPS PERSONAL CARE PRODUCTS. SOMETIME THEY STOPPED WORKING DURING THE WARRANTY PERIOD AND SOMETIME SOON AFTER. I BOUGHT AN EXPENSIVE ELECTRIC TOOTHBRUSH. WHICH LASTED 30 MONTHS FROM DATE OF PURCHASE. PHILIPS ARE SAYING NO SPARE PARTS ARE AVAILABLE SO WE OFFER YOU LENIENCY DISCOUNT OF 40% ON NEW BRUSH. I BELIEVE IT IS NOT A MATTER OF LENIENCY THEY SHOULD HAVE A DUTY OF CARE TO THEIR CUSTOMERS. AT 40% DISCOUNT ON THE BACK OF BAD EXPERIENCE OF THEIR PRODUCTS IT IS NOT WORTH IT
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1 comment
#1897843

Same thing happened to me.

ID
#1443568 Review #1443568 is a subjective opinion of poster.
Location
Jeddah, Makkah
Product
Philips Sonicare Toothbrush
Cons
  • Hope less
Reason of review
NO SERVICE AND SPARE PARTS AFTER EXPIRY OF WARRANTY PERIOD
Loss
$400
Preferred solution
FULL REPLACEMENT

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