Philadelphia Phillies

Hi,

I took my family to the game on Sunday against the Braves. We frequently visit the ballpark and each time, we have to approach the ticket window to get our tickets changed to handicap tickets for my husband. We have never encountered an issue before this particular Sunday. My husband, a 54-year-old stroke survivor, struggles with left-side paralysis and walks with difficulty using a cane. He is unable to walk down into the stands without handrails.

When we approached the window on Sunday near section 133, the gentleman working at the ticket window was reluctant to give us handicap seating, stating that it is only allocated for wheelchair users and individuals on crutches. We offered to show him my husband's PA disability card, but he insisted that it wouldn't make a difference. His attitude was rather rude and unsympathetic.

This experience was quite upsetting and dampened our usually positive experience. I would hate for this to occur again in the future, or for someone else to go through this unpleasantness. Despite the unnecessary difficulty, he did eventually give us the seats. However we have never experienced such an issue in the past.

Dear Phillies,

I attended the Tuesday night game on 5/23. Beforehand I read the rules about bags being allowed and planned accordingly. I wore a *** pack that was able to be worn over my shoulder or around my waste. I watched as other women walked in with similar bags. When I got to the entry point a very assertive man told me that bag cant come in. I explained that it was a *** pack, emptied all the contents, including my tampons. He refused. I literally watched 3 other women, who had children with similar bags to mine walk thru. I asked for him to explain why my bag was so different and he would not. I attended the game with 7 other nurses. We all could not believe how I was treated or why

My *** pack was prohibited.

It made me never want to attend another game.

I understand and appreciate safety. What I dont understand is the attitude I received upon entry and the lack of any explanation that I received for following the stadium rules.

I bought 4 handi cap accessible seats for Sat 7/15 at 1 PM section 313 row 5 seats 1 2 3 4 for me and my son and 2 grand sons I am A 69 year old disabled Vet in a wheel chair and on oxygen and when we got there the seats were not handi cap and the usher said it was not his problem he sat us in what he thought was row 6 by the 3rd inning other people came and had row 6 so we had to move I could not sit any where so I had to leave My son was going to take me to my car but we were told he couldn't come back in he had to take care of his sons so I had to try and get back to my car myself .we even tried to by a ticket but it was sold out.the security guard told me to sit in the elevator lobby .I was never treated so bad at any other venue I don't expect any special treatment but I deserve some respect I was never so disrespected in my life.I bought the tickets from your ticket agent he told me I bought handi cap seats he diden't know his job

I have an insulin pump that is a life saving device, that i have to wear at ALL times. I have to carry insulin and snacks with me again at all times.

The last 4 home games friday through tonight (monday) i have been humiliated and so embarrassed by your bubble bee security staff. I have been coming to cbp for many years wearing this insulin pump and have NEVER had an issue getting into the park. I can not go through a metal detector or a body scan machine because it will damage my pump. I ask for a pat down and the bubble bees harass me so bad till finally i tell them i am NOT going through it, you need to do a pat down on me..i am so embarrassed by this point because everyone walking by is looking at me because they are causing a scene.

Also instead of being professional and calling me over to them privately these bubble bees where 10 feet away from me yelling at me about my bag which meets Major League Baseballs bag policy. Also made me feel humiliated. The last 4 times after i finally got into park i went straight to guess services and was told there is no more ada line. That needs to change for people like myself or these bubble bees need MORE training and education on ada rules and regulations.

This is unexceptionable.

I dont want to feel this way every time i come to support my favorite team. Please respond

Thank you

Kylene Arcaini

856 264 ****