Deceptive Dealership

They are giving the wrong vin numbers so that they can have you return. The finance managers are very deceptive and hirable, buyers please don't go to Phil Smith dealership in Light House Point. Purchased a car July 1 and they never paid off my first loan until about eight weeks after. They will ruing what ever credit you have to make you buy from them. Buyers beware, all of the salesman are not bad but you have to be careful with the most of them. They never return calls and often tell the receptionist to get the names so to know who is calling.
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ID
#1136125 Review #1136125 is a subjective opinion of poster.
Location
Lighthouse Point, Florida
Service
Phil Smith Kia Customer Care
Pros
  • Showroom
Reason of review
Poor customer service
New Reviewer

Defective 2015 KIA Optima - Phil Smith KIA Service Manager Demeaning, Condescending and did not return phone call.

My wife and I purchased our second KIA Optima Hybrid (2014 & 2015) from Phil Smith Kia in Lighthouse Point, FL recently on a weekend. When we left the dealership, it was immediately apparent the microphone for the voice command and handsfree system did not work. We turned around and drove straight back to the dealership. The sales person played with it and could not get it to work, they said service was closed and no one could look at the car that day, but the Sales Manager assured us they would take care of the issue. I checked on the internet and there are occasional issues with new KIA microphones not working over the last several years, but only sporadicly. When my wife called to setup an appointment to take care of the issue, Charlie the Service Manager was both condescending and demeaning to my wife. He said he had never heard of such an issue and said she simply did not understand how to operate the car. He also did not return repeated calls from my wife and myself to schedule a visit once I was back in town. Only after I left a message for the General Manager, did I get a call back from the GM who said to bring it in first thing. They worked on the car for three hours and then the Service Manager reported back that it was a loose connection in the head-liner. When he did not apologize for how he treated my wife or lack of returned phone calls, I told him how disappointed I was with the treatment we received. He apologized by saying that many people don't know how to operate the car. If KIA and and Phil Smith believe they can inspire customer loyalty by treating customers, specifically female customers as if they are ***, then they follow in the footsteps of American car manufactures and I will go back to Honda/Toyota to stay. Shame on you - Thumbs down for both KIA and Phil Smith.
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ID
#647098 Review #647098 is a subjective opinion of poster.
Location
Lighthouse Point, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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