DIANE P Ijy

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| map-marker Lighthouse Point, Florida

Liars point blank !!!

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Phil Smith Kia - Liars point blank !!!
Updated by user Oct 02, 2022

Rocky is the salesman

Original review Oct 02, 2022
Rocky says when you get your survey come in we will fill it out and Ill get you a full tank of gas, ok well I told him I want my money back for the term care select that finance lied to me about, I thought it was oil change and rotated tires, not alignment and windshield wipers and battery, I already have battery 3 year warranty, and she gave me this for 2 years, Dawn in sales completely falsely gave me the incorrect information, I told Rocky I want my 602$ back before I fill out the survey, well he called me Saturday September 24, desperately asking me to come in and fill out the survey, he sounded in a panic real bad in his voice, I said Im busy today, so r says ok, calls me later afternoon all calm now, says, come see dawn Monday, I spoke to Dawn said she can cancel that and get me my 602$ back, but when I went in Monday, Dawn says oh you cant get the money back till the end of the lease it will be included with your payoff, well thats not what she told me on the phone dumb liars! I told her Im gonna call Kia first, she says sign the form and Ill hold it until you decide what to do, she says I promise I got your back, so I did, then I saw Rocky salesman, and manager BEJohn, hes all smiles, says your survey was sent to a bogus email, so I guess you dont get to fill it out, I said thats not right , he had 2 of my emails, him and manager planned this out that why he was so CALM after they figured out they can send it to another email, I said I wanted to fill out that survey, he said nope once its gone thats it!!! So I said what about the full tank of gas, he says nope not now cause your not filling out the survey !!! I say thats a crock, not my fault I didnt get it!!! Rocky says Ill meet you at gas station, gets there and says Ill put 20$ in , I said no, my tanks on E and you said you fill my tank up, so he fills it up 36.00$ well he was very unwilling to do any of this!!! I want the SURVEY!! I was disrespected and lied to, plus Dawn never returned my phone calls about the term care select like she promised!!! She does not give out her number and her email is bogus period!!! I will spread everywhere what a bunch of lying crooks I dealt with, BEJohn, Rocky and Dawn!!! All of them lied and sabotaged me a single white Women!! I call that bro g taken advantage of and discriminating!!! I will never do business with this Unacceptable company again!!! And I called Kia care center to complain, Kristy got a hold of BEJohn the manager and he said he was gonna call me and help me out!!! He never did!!! And I knew he wouldnt!!! Hes the worse customer Representative Ive ever seen, or ever dealt with! Will not let me download a picture of the receipt of 602$
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Loss:
$602

Preferred solution: The Survey they lost! My 602$ back from the contract she had me sign and misinformed me with! ANDan Apology

User's recommendation: DO NOT BOTHER!!! Liars

Anonymous
map-marker Lighthouse Point, Florida

Deceptive Dealership

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They are giving the wrong vin numbers so that they can have you return. The finance managers are very deceptive and hirable, buyers please don't go to Phil Smith dealership in Light House Point. Purchased a car July 1 and they never paid off my first loan until about eight weeks after. They will ruing what ever credit you have to make you buy from them. Buyers beware, all of the salesman are not bad but you have to be careful with the most of them. They never return calls and often tell the receptionist to get the names so to know who is calling.
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Pros:
  • Showroom
Reason of review:
Poor customer service
Latricia Gtn
map-marker Lighthouse Point, Florida

Defective 2015 KIA Optima - Phil Smith KIA Service Manager Demeaning, Condescending and did not return phone call.

My wife and I purchased our second KIA Optima Hybrid (2014 & 2015) from Phil Smith Kia in Lighthouse Point, FL recently on a weekend. When we left the dealership, it was immediately apparent the microphone for the voice command and handsfree system did not work. We turned around and drove straight back to the dealership. The sales person played with it and could not get it to work, they said service was closed and no one could look at the car that day, but the Sales Manager assured us they would take care of the issue. I checked on the internet and there are occasional issues with new KIA microphones not working over the last several years, but only sporadicly. When my wife called to setup an appointment to take care of the issue, Charlie the Service Manager was both condescending and demeaning to my wife. He said he had never heard of such an issue and said she simply did not understand how to operate the car. He also did not return repeated calls from my wife and myself to schedule a visit once I was back in town. Only after I left a message for the General Manager, did I get a call back from the GM who said to bring it in first thing. They worked on the car for three hours and then the Service Manager reported back that it was a loose connection in the head-liner. When he did not apologize for how he treated my wife or lack of returned phone calls, I told him how disappointed I was with the treatment we received. He apologized by saying that many people don't know how to operate the car. If KIA and and Phil Smith believe they can inspire customer loyalty by treating customers, specifically female customers as if they are ***, then they follow in the footsteps of American car manufactures and I will go back to Honda/Toyota to stay. Shame on you - Thumbs down for both KIA and Phil Smith.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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