Phil Long Ford at Chapel Hills in Colorado Springs CO

My daughter and I visited this location in September 2016. I purchased a 2011 Hyundai Sonata for my daughter (her first car and my first car purchase). The purchasing process was good, but everything afterwards, so far, has been unbelievably bad. Within days of driving the car off the lot a tire pressure light came on. No big deal; although I was told that a FULL inspection was done before we took it home, and it meant another trip to the dealership to have them fix it. Just a few days after getting the tire pressure fixed, the check engine light came on. Big deal. Another trip to the dealership.They needed time to "fix it", so I had to get a rental car from them (which required me to put more money down as a deposit). A week later I was able to pick the car up. Per their service report the car had "Random misfires" All spark plugs and both coils were removed and replaced, $469.14 in parts, but the service guy Bradly Taylor told me it was an over $700 repair (maybe if you added in labor to it). Wouldn't that have been caught in the FULL inspection that was done prior to being out on the lot for sale?? Next, I had to take the car back in to have the hail damage repaired. No big deal again, you would think. My sales guy Eric Boudreaux told me "Our hail guy has you scheduled in for Wed. the 14th. Telling me it could be as late as the 23rd before completed." I can quote here because this was sent via text. I dropped the car off 9/14/16. On 9/28/16 I texted Eric asking about how much longer; which he responded "It's getting worked on as we speak." (again this was verbatim from text messages). On 10/3/16 I text Eric again asking the status, to which his response was "Our guy has a lot on his hands, the timing is part my fault. Had to jump through hoops to get paperwork to pay for the hail repair. He's working on it now, juggling a couple of other sold cars too. Should be done by the end of this week." On 10/7/16 I text again, to which the response was "Had a few scheduled before us but it is in line to be finished next." So, they had my car from 9/14/16-10/7/16 and hadn't even started on it! I called the office and spoke to a manager by the name of Fernando, after getting nowhere with Eric. Fernando said he would call me back the next day; which he never did, so I called back and spoke to Brent Hall. After speaking with Brent, the car was done the next day 10/14/16. I am currently taking the car back to the dealership today because the back right door will not open or unlock. I wouldn't recommend getting a car here to anyone! No one at this facility has taken the time to just LISTEN to me. I am always rushed off the phone or whomever I am speaking with just starts throwing excuses at me. My first car buying experience couldn't have been any worse!
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ID
#949235 Review #949235 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Phil Long Ford Vehicle Inspection
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

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