496 PHH Mortgage Reviews | phhmortgage.com @ PissedConsumer

Anonymous

Guest-5724147

Sarasota, Florida

Certainty with PHH Mortgage

Mar 21, 2024

4.0

THe company has an emphasis on convenice and ease during the lending process. I have a bUSINESS DEGREE AND WAS HELPFUL AND DISCLOSING ABOUT ANY INSURANCES NECESSARY AND COSTS SHARED TO THE BOROWERS DURING THE PROCESS. To criticize the comapny for servics the borrwer refuses , of course, is not the company's fault.Take time

View full review

User's recommendation: Take time before choosing your interest rates. Take property insurance and Primary Mortgage Insurance options.

ELIZABETH L Agk

ELIZABETH L Agk |

Naperville, Illinois

Hurricane Claim taking more than 7 years to resolve

Feb 01, 2024

1.0

PHH Mortgage - Hurricane Claim taking more than 7 years to resolve

PHH MORTGAGE SERVICES customer service is the worst. It has taken more than 7 years to process a reimbursement on Hurricane Maria in Puerto Rico.

They have lost case documentation. They make you repeat information every time you call. They have delayed a due inspection. They have held our insurance claim check almost 1 year without justification.

Always claiming it's our fault. Falsely. And always sending customers to a website that looses documents. You upload a document today.

They delete the document tomorrow. And a never ending cycle starts over and over. You are only allowed to resubmit via FAX which in 2024 is an almost UNEXISTANT METHOD, and won't allow emails. Only regular mail which from PR to their USA address, takes longer to delay process on purpose.

They have taken away many properties in Puerto Rico from elderly customers, breaking the law and breaking customers good faith agreements. I strongly recommend people TO never use PHH MORTGAGE SERVICES, nor its original "Reverse Mortgage Solutions" nor any other affiliate business for reverse mortgage.

View full review

Loss:

$10000

Cons:

Stealing properties from elderly
Unfair practices to delay claims
Lost documents

Preferred solution: Full refund

User's recommendation: Do not use PHH mortgage services

1 comment

Guest-2476813

Feb 01, 2024

Vreau să găsiți o soluție să-mi trimiți comanda mea mai repede sau să-mi dați înapoi banii

Helpful

Sharon Joann G

Need Loan Loss Payee info. for home insurance claim.

Mar 05, 2024

1.0

I am a new customer and unable to get a live person to answer a simple question! I need the Loan Loss Payee information for my new loan. It is unacceptable that I cannot easily talk with a person!!

View full review

Cons:

Cannot get help with my account

Michael l cheatham

Chicago, Illinois

Need info on account

Feb 14, 2024

1.3

When I called I had a lady that I could not understand her a none English speaking lady. I ask her transfer over to a plain English person she did not so I hung up

View full review

User's recommendation: It doesn't matter what I say

Murat Xax

Poor company

Feb 01, 2024

2.0

Fees for unnecessary expenses. They need all their mortgage accounts audited. They charge for modifications it's rolled into modification. They love balloon payments with feesno

View full review

Loss:

$3000

Pros:

No comments

Cons:

No comments

Preferred solution: Account audit

Charis R Ldr

Very dissatisfied

Feb 08, 2024

Can I actually speak to someone in the US?! Is that too much to ask? I was told I couldnt speak to a manager or someone in the lien department. I could only email them and it might take them 2 weeks to respond. Really?! I am trying to sell my house and they made a mistake over two decades ago by not recording a satisfaction letter with the county. Now this is holding up the sale and it seems there is nothing I can do until they decide to email me back. I am so upset.

View full review

Preferred solution: I would like the satisfaction letter to be able to recorded it with the county so I can sell my house

User's recommendation: Don’t use this company. Use local if you can.

Anonymous

Guest-4989114

Pueblo, Colorado

Make a payment

Aug 22, 2023

5.0

I need proof that the agreement was sent to me in written form. I was gratefully given an extension on my forbearance to include September and October. Payment not due until November 1st 2023. Thanking you in advance for your prompt attention. Thank you, Donna Pepper 3838 Carlile Avenue Pueblo CO 81005 USA.

View full review

Cristina Tou

Houston, Texas

Need to make first payment

Apr 24, 2023

1.8

I did not get a first payment letter at closing and I have not receive notification by mail or email. I closed and March 24, 2023 and my payment is due on May 1

View full review

Donna G Pbp

Did not receive the $250 check because of escrow over

Mar 14, 2023

5.0

Stephane #UC375 answered my call was very helpful. Solve my problem quickly. Very satisfied with this mortgage company. Donna Griffin.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Very easy mortgage company to work with

Bunga G

To pay my mortgage

Jan 11, 2023

Am trying to pay my mortgage but am not in the states and I don't have a number to call from where I am

View full review

Preferred solution: I would like to get to speak with someone about paying my mortgage

Andre B Qpd

Miami, Florida

Harassment

Jun 15, 2022

I've provided all information that was required and the situation is still not resolved after a month and I'm not happy with your company

View full review

Loss:

$1250

Preferred solution: You guys to remove my grandmother account off of your default list

User's recommendation: Take me off your default list

1 comment

Guest-2504290

Mar 21, 2024

Sorry to her youre not happy with the company n dhave to arrive that what you are unhappy with has nothing t do with the prodct sought for and agreed. More to menyion, When you wen t to settlement, Yu signed and agreed to all terms of the lease and those on the lease.

Helpful

Anonymous

Guest-3422454

Portland, Oregon

If I could give 0 I would

Mar 21, 2022

1.0

Stupidest company I've ever had the un-pleaser to deal with. Will not correct an error on their part no matter what!

View full review

User's recommendation: RETHINK YOUR CHOICE!

Sean G Agm

Incompetent Escrow Department

Dec 22, 2021

1.0

PHH failed to make my flood insurance payment even after I called 3 weeks ahead of the due date to ensure they had a check on the way. They assured me they were on top of it and not to worry. On the day payment was due flood insurance company called and had not received payment. Got PHH on the phone with the flood insurance company. PHH could not wire them the money so I had to pay on the spot to avoid cancellation of the policy. It was agreed on the call that PHH would issue me a refund directly since I had to pay it. They failed to do so. They sent the check to the flood insurance company by mistake. Flood insurance company takes 8 weeks to refund the check to PHH. PHH told me they would put a stop payment on the check and that it would be back in my escrow in 2-3 business days. 8 days later they still have not put funds back in my escrow. I have been on hold for over 5 hours the last 3 days trying to correct. Holding again right now for 63 min waiting for an "escalation manager" and still nothing. Have tried twice to leave messages for a call back and nothing. Have had 2 employees tell me how embarrassed they were. No wonder they are in the top 5 worst mortgage lender list.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away!!!!

Anonymous

Guest-3210046

Asbury Park, New Jersey

So others are aware of their horrible service

Dec 29, 2021

1.4

They make constant mistakes and they promise to fix them. But unless you have weeks to keep on calling them, waiting on hold after speaking with someone who cannot assist so they have to transfer the call , but after 17 minutes several times they keep on Accidentally disconnecting the call . So now Im on week 3 and my extra payment which was supposed to go into principle still is in for future payments . STAY AWAY FROM THEM THEY ARE TOTALLY THE ONE OF THE MOST UNPROFESSIONAL MORTGAGE COMPANY TO DEAL WITH .

View full review

Cons:

Being trapped with them

User's recommendation: Look elsewhere

Patricia H Cgx

Lake Worth, Florida

Request money from line of credit

Dec 30, 2021

On December 13 2021 I faxed a request for line of credit for 600.00. The turn around time for this is listed as 3 to 5 days. I called on December 14 to make sure they received the fax. I was finally able to speak to a gentleman who said they had received it.He also mentioned they had many requests to fill but I would receive the money before Christmas. Today is December 28 & I'm still waiting for the money. I called the office on December 27 & was told the request would be faxed to a supervisor in that Department. The lady I spoke with stated that was all she could do and I just have to wait. This is very frustrating and I would like to know who else could help with this problem.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use this company.

Anonymous

Guest-3204339

New York, New York

Horrible

Dec 28, 2021

2.4

They just are lame and cant get things right. The final problem has bee I have been trying to pay off my mortgage but when I request a pay out some payments are missing , my extra payments that supposed to be applied to my principle they put it on future mortgage payments but it takes weeks to clear it up There is so much more but STAY CLEAR OF THRM !!

View full review

User's recommendation: Look elsewhere

Contact Information

Website:

www.phhmortgage.com

Mailing Address:

1 Mortgage Way

Mount Laurel, New Jersey 08054

United States

Phone:

(800) 210-8849

Contact PHH Mortgage Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

Brands Related to PHH Mortgage

Companies Similar to PHH Mortgage

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

PHH Mortgage

PHH Mortgage Overview

Media from reviews

Top PHH Mortgage Reviews

"Certainty with PHH Mortgage"

"Need Loan Loss Payee info. for home insurance claim."

Certainty with PHH Mortgage

Hurricane Claim taking more than 7 years to resolve

Need Loan Loss Payee info. for home insurance claim.

Need info on account

Poor company

Very dissatisfied

Make a payment

Need to make first payment

Did not receive the $250 check because of escrow over

To pay my mortgage

Harassment

If I could give 0 I would

Incompetent Escrow Department

So others are aware of their horrible service

Request money from line of credit

Horrible

Brands Related to PHH Mortgage

Ocwen

Litton Loan Servicing

Companies Similar to PHH Mortgage

Freedom Mortgage

Pennymac

CitiMortgage

Sebonic Financial

Why Trust Reviews on PissedConsumer?