Liz S Fsd

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Returns

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I returned two dresses on the 15th June 2023 and the parcel was returned back to me on the 14th July 2023. The reason given on the parcel was 'gone away/moved'. I printed and stuck the Rebound Returns Label which you sent me by email. Can you please explain.
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Pros:
  • Very good quality
  • Smart and affordable clothes

Preferred solution: I would like to know why a parcel with returns, was returned back to me after a month with a message saying 'gone away/moved'.

Kathryn K Kpc
map-marker Hartford, England

Shocking service

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Couldnt pick up my items due to having Covid. Phoned for a refund, assured it had been done. It hasnt. Phoned customer services no answer, on the live chat not much live a out it. The bot asked me what the problem is and is now ignoring me. Shocking service.
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Preferred solution: Full refund

User's recommendation: Don’t do it.

Anonymous
map-marker Dublin, Leinster

Not received reimbursement

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Order No: SF1287**** To whom it may concern Good Morning, Following previous correspondence regarding returned goods which were confirmed received by 'PHASE EIGHT' on 21/04/22. I have contact my bank and my card issuer and I am advised that no monies for reimbursement have been lodged to my account. The goods were purchased on March 21st 2022 and value 230.30 euro. I am now requesting reimbursement of 230.30euro immediately as this has caused me great distress and I would like to conclude this matter forthwith. yours Sincerely Bernadette Cawley
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User's recommendation: Don’t buy from this company unless you are. 100% sure you will not be returning any purchased goods of theirs

Anonymous
map-marker Newham, England

Lost dress

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No problem now, dress sent back to me via Royal Mail and areas of your address blacked out with felt tipped pen not sure why? maybe due to sellotape on part of it! I rang and the return time has been extended and l have printed off new label so hopefully dress with you shortly. Thank you
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User's recommendation: Always hold onto your return receipts from post office

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