Phase Eight
Phase Eight Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Phase Eight has a 2.1 star rating based on 5 reviews. Consumers are mostly dissatisfied and 50% would likely recommend the brand.
Key Takeaways for Future Customers
- Check return policy and keep return receipts when buying from Phase Eight; read Phase Eight reviews for recent experiences.
- Expect medium price level and look for discounts and location-based offers before purchase.
Negative Feedback / Risk Areas
- Frequent reports of return and refund delays and unresolved refunds.
- Poor customer service responsiveness across phone, chat, and email.
Positive Feedback
Customers value location convenience, discounts, and occasional helpful staff interactions despite mixed outcomes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Phase Eight has a 2.1 star rating based on 5 reviews. Consumers are mostly dissatisfied and 50% would likely recommend the brand.
Key Takeaways for Future Customers
- Check return policy and keep return receipts when buying from Phase Eight; read Phase Eight reviews for recent experiences.
- Expect medium price level and look for discounts and location-based offers before purchase.
Negative Feedback / Risk Areas
- Frequent reports of return and refund delays and unresolved refunds.
- Poor customer service responsiveness across phone, chat, and email.
Positive Feedback
Customers value location convenience, discounts, and occasional helpful staff interactions despite mixed outcomes.
Turn one complaint into a collective action
Amsterdam, North Holland
Dresses bought on 27 and 29 December 2025
- - Two dresses bought on December 29 do not fit and were not returned.
- - The August return and refund claim is incorrect; dresses remain with customer.
Dear Customer Service Team,
I am writing to formally complain about the handling of my recent purchases and return requests.
I purchased this dress on December 29, and a red version of the same model on December 29, 2025. Both dresses do not fit, and I have been trying for weeks to obtain a return code from Phase Eight in order to return them.
After contacting you approximately ten times by email, I have now received a response stating that the dress was returned in August and that a refund has already been issued. This information is completely incorrect. I did not return these dresses in August, nor have I received any refund. The dresses are still in my possession.
I find it unacceptable and very disappointing that a company of your reputation handles customer issues in this manner, especially after repeated attempts from my side to resolve this matter properly.
I kindly but firmly request that you: 1. Investigate this issue thoroughly, 2. Provide correct clarification regarding my order and return status, and 3. Supply me with the appropriate return codes so I can return the dresses that do not fit, or clearly explain how this situation will be resolved.
I expect a prompt and accurate response, as this matter has already taken an unreasonable amount of time.
Kind regards,
Indira Gayadien
Preferred solution: Full refund
User's recommendation: Always problem when returning items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo exchange an item for a smaller size
By being more visible with a valid telephone number. Please send me by my email a return slip.
draymore45@***.com. A US size 8.
Preferred solution: The sizes run big so I am requesting a return slip to get a smaller size. Size 8 US
User's recommendation: Visible number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
- - Phone lines and live chat don't work.
- - Discount and NHS codes don't work.
- - Trying to order a dress and wondering if the company is real.
You're phones don't work, your chats don't work!
Is anyone there,,,...?.
Your discount codes don't work
Your nhs codes don't work??? Are you even a real company?
Trying to order a dress.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t open the website of phase eight .
- - Opening the browser shows the page is blocked.
- - Footer shows Cloudflare Ray ID: 950db6ad6c6dce6a.
- - Footer shows Your IP: Click to reveal.
My problem is not resolved so I can’t as yet .
When I try opening the browser it shows its been blocked . Content on the bottom of the page says this
Cloudflare Ray ID: 950db6ad6c6dce6a
Your IP: Click to reveal
Performance & security by Cloudflare
Can't be bothered
No answer from customer services just have to assume the shop assistant has organized a refund. On card
Dublin, Leinster
Returns
- - Difficulties returning item; portal didn't recognise order number; I await further developments.
- - Live chat was okay; Leslie was helpful.
Ive had difficulties returning an item,
The portal not recognising order number
I found the live chat line ok .
I decided to ring customer services,I spoke with Leslie and she was most helpful and Im hoping she will do as promised.
I await further developments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
- - Returned two dresses on 15 Jun 2023.
- - Parcel came back on 14 Jul 2023.
- - Reason: gone away/moved.
- - Used the Rebound Returns Label emailed.
I returned two dresses on the 15th June 2023 and the parcel was returned back to me on the 14th July 2023. The reason given on the parcel was 'gone away/moved'.
I printed and stuck the Rebound Returns Label which you sent me by email. Can you please explain.
- Very good quality
- Smart and affordable clothes
Preferred solution: I would like to know why a parcel with returns, was returned back to me after a month with a message saying 'gone away/moved'.
Shocking service
- - Couldn't collect items; Covid.
- - Refund promised but not processed.
- - Customer services unresponsive; chat poor.
- - Bot ignores me; shocking service.
Couldnt pick up my items due to having Covid. Phoned for a refund, assured it had been done.
It hasnt. Phoned customer services no answer, on the live chat not much live a out it.
The bot asked me what the problem is and is now ignoring me. Shocking service.
Preferred solution: Full refund
User's recommendation: Don’t do it.
Dublin, Leinster
Not received reimbursement
- - Returned goods confirmed received by Phase Eight on 21/04/22.
- - Seeking €230.30 reimbursement; no lodgment found with my bank/card issuer.
Order No: SF1287**** To whom it may concern
Good Morning, Following previous correspondence regarding returned goods which were confirmed received by 'PHASE EIGHT' on 21/04/22.
I have contact my bank and my card issuer and I am advised that no monies for reimbursement have been lodged to my account. The goods were purchased on March 21st 2022 and value 230.30 euro. I am now requesting reimbursement of 230.30euro immediately as this has caused me great distress and I would like to conclude this matter forthwith.
yours Sincerely
Bernadette Cawley
User's recommendation: Don’t buy from this company unless you are. 100% sure you will not be returning any purchased goods of theirs
Newham, England
Lost dress
- - Dress was returned via Royal Mail.
- - Address details were blacked out with a felt-tip pen.
- - Return time was extended; a new label was printed.
No problem now, dress sent back to me via Royal Mail and areas of your address blacked out with felt tipped pen not sure why? maybe due to sellotape on part of it!
I rang and the return time has been extended and l have printed off new label so hopefully dress with you shortly. Thank you
User's recommendation: Always hold onto your return receipts from post office
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Nice ok
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