Haley J Bwl

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No reply after sending numerous emails

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I ordered an item from their website, but tried to cancel the order within an hour as I found the exact same item for about $25 less. Phanxys website states you can cancel an order up to 24 hours after placing it.

I sent many emails, but never got a reply. I was charged for the item so I reluctantly have been waiting for the item. Their website claims all orders should be delivered in up to 7 days. Today makes it the 19th day and still no reply!!

Im pissed.

They list a phone number that goes straight to a Spanish speaking residence, so their listed number is bogus. Phanxy not only has terrible customer service, they appear to have NO customer service.

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Loss:
$41
Pros:
  • Cute and fun adult products
Cons:
  • No response to my multiple messages

Preferred solution: Full refund

User's recommendation: Never

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