Lorraine V Vet

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Verified Reviewer
| map-marker Sanibel, Florida

I have a home on Sanibel island. It is a custom build. I have put window that I have had several seals broken and no one will help me.

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Our home has had several window and doors replaced over the years but for the past year we have been ignored by pgt. We are attempting to sell our home so need our windows replaced. Who can help us?
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Cons:
  • Not customer friendly

Preferred solution: Let the company propose a solution

User's recommendation: Do not but frim put

Brad B Sbb

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Verified Reviewer
| map-marker Rotonda West, Florida

Complaint

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PGT Industries - Complaint
Our builder ordered our windows in April of 2021.We had a date in September and then 2 dates in November and then 3 dates in December.It is January 11th 2022 and we still DO NOT have the windows.Our home was supposed to be completed by Thanksgiving 2021 so now it looks like we may get the home if they are indeed delivered next week after Easter. We lost the entire season and are stuck in Michigan 4 degree weather.Stay away from these folks!
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Preferred solution: Price reduction

User's recommendation: Find a reputable window company.

Donna M Gll
map-marker Vero Beach, Florida

Case# 00158068

We have 2 seal leaks in lanai doors. Were were given Case# and told to call Vero Glass & Mirror. We did and never heard back until we called. One YEAR later, we are told our case # was closed at Vero Glass because of something PGT told them. We never knew it was closed. Called many times over the year. They said it would be 6 mo and COVID was here so we thought that was the reason. Please contact us. ASAP. Thank you.
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Preferred solution: New glass doors

User's recommendation: None yet.

Ross W Nel
map-marker Ocala, Florida

Horrible service

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Windows are 3 different colors . Nobody comes out to fix the issues. Its been a year . I need this to be resolved as soon as possible
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy

1 comment
Guest

I am having the same nightmare with my windows and PGT Consumer Affairs will not call back despite 13 phone calls and emails. Total scam company. The guess it is the Florida attorney general next.

Anonymous
map-marker Oviedo, Florida

Windows

I have not heard a word from anyone at pgt . It has been over a week. Nothing. Obviously the company doesnt care about their customers.
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User's recommendation: Please call

Kimberlie Dvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Order Status

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Absolutely no customer service, period. After waiting on hold for 30 min, I get a message that system cant connect my call. Disgraceful! Not a good company to deal with at this time.
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User's recommendation: Avoid at the current time

Mary Y Pcc
map-marker Tampa, Florida

A follow up question from my call yesterday

Please call me at +181******** I have a follow up question on paint for scratches on newly installed PGT metal screens. Thank You, Mary Young
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Preferred solution: Nothing

Anonymous
map-marker Fort Pierce, Florida

Asked for feedback from PGT

You sent the wrong glass for my window it has been many months the glass is ready it just needs to be put on the truck I cannot get the person that is handling this for me to call you and ask why it has not been sent. It needs to go to East Coast lumber It seems that suddenly East Coast lumber, Jim Reeves was able to get my glass shipped to me once I filed a complaint with you. I believe he was BS sing me all along and it wasnt really your fault he was just blaming it on PGT. This is a East Coast a Lumber a Jim Reeves in Stuart Florida my order number is 176**** for a piece of replacement glass
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Anonymous
map-marker Fort Pierce, Florida

Hello, I was sent the wrong size glass and the installers came out and charged a $65 fee which I had to pay. You have sent a new piece of glass but I am still out the $65 from the first service call.

You sent the wrong glass for my window it has been many months the glass is ready it just needs to be put on the truck I cannot get the person that is handling this for me to call you and ask why it has not been sent. It needs to go to East Coast lum
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Anonymous
map-marker Naples, Florida

Complaint

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My windows were installed by storm shield They were not installed correctly I called PGT and while there was conversation there was no action taken to fix my problem
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User's recommendation: Don’t ever use storm shoeld

Anonymous
map-marker Naples, Florida

Complaint

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The windows still have not passed inspection A call would be nice 239 777 ****
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Anonymous
map-marker Palm City, Florida

Was told must go thru a dealer

Parts should be sent to consumer without contact to dealer very disappointed
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Anonymous
map-marker Stuart, Florida

Issues with window locks

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Some of the screws on my window locks are stripped, I paid a lot of money for these windows and PGT just told me I have to get a hold of the company that put them in, Ive tried him and have not reached him Ive called the distributor they told me to call PGT, everybody is just passing the buck in the meantime the hurricane season is coming in my window locks arent holding
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2 comments
PGT I

We're sorry to hear about the concerns you mentioned regarding your window locks. We certainly appreciate your feedback and would like to learn more about your experience.

Please send your contact information (phone number and email) to us at consumeraffairs@pgtindustries.com and our Consumer Affairs team will follow up with you shortly. Thank you again for contacting us and we look forward to speaking with you.

Machele Imf

There are many ways to overcome stripped screws in wood and metal. Do an internet search for "stripped screws repair" or similar.

Or, find some window locks at Menard's, Home Depot, etc. and see if you can install them yourself alongside of the originals or take the original ones off and use the new ones, etc.

There are many ways to fix this problem and waiting on someone to correct their mistake is probably a waste of time. Do it yourself.

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