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Need refund or replacement

I bought one of their fountains for my two cats. I have already sat on the phone with one of their representatives and followed instructions to clean it. The fountain started to work, so i ordered extra filters/foam. I immediately replaced all filters/foam, it stopped working in 1 week. Phone numbers in system don't seem to work properly. I have not been able to talk to a live person. I need to replace the item or get a refund. refund. Fountain was purchased in December '20. a ref a refencd

User's recommendation: Do not purchase this item. Fountain lifespan is sort.

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ID
#2732983 Review #2732983 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$35
Preferred solution
Full refund
New Reviewer

Collar won't stop beeping so keeps shocking my dog

Hi I bought your pet safe play and stay wireless fence and training collar from Chewy .com over a year ago and now it will not stop beeping. It doesn't matter if on my dog or not ,it just keeps shocking. My daughter tried to reset the whole system but nothing happened. I am very disappointed in your product that right after the 1 year warranty is up from Chewy it stopped working correctly. I paid for a collar I thought my dog would have for a wireless fence for years to come but it seems your product does not hold up to its name. I am hoping you will stand by your merchandise you sell, due to the customer service agent told me at Chewy it happens to these collars quite often. If that is the case you need to extend your warranty period or replace your faulty device. I can't put it on my German Shepard afraid of it keeps shocking her and can't let her outside fear she will run away. Please help me with this bad situation. Donna Gilling donnagilling12@***.com
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ID
#1442083 Review #1442083 is a subjective opinion of poster.
Product
Petsafe Pet Fence System
Reason of review
Damaged or defective
Preferred solution
full refund or new pet containment system

PetSafe collars unreliable

The Stay and Play dog collar system uses rechargeable collars that last only 2 yrs and the batteries cannot be replaced by the consumer. You have to purchase new ones thru the co. for $180.00. The batteries are not accessible. ( you have to purchase new ones thru the company). They don't tell you this when you purchase the $500.00 system. (Even the product brochure does not mention this). The collars do not warn you when they need charging, leaving your loved dog to wonder the streets until you notice. PetFree should be their slogan. This ends up being a very expensive system without your knowledge.
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ID
#859403 Review #859403 is a subjective opinion of poster.
Location
Plymouth, Michigan
Product
Petsafe Stay And Play Pet Collar
Cons
  • Lack of info
Reason of review
Damaged or defective
Loss
$180
Preferred solution
Let the company propose a solution

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