Pets Warehouse Reviews

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Pets Warehouse - They would not honor a 60% off coupon that the employees told me that I had a have printed,,
Pets Warehouse - They would not honor a 60% off coupon that the employees told me that I had a have printed,,
I had to go out of the store go find a UPS store so I could have this coupon printed out which cost me five dollars, and I brought it back to the pet warehouse in shirley ny,And the girls decided they didnt want to give me the 60% off, they called their boss he talk to...
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ID
#2970525 Review #2970525 is a subjective opinion of poster.
Loss
$55
Preferred solution
Let the company propose a solution

Delivery incomplete- missing additional items CCOUNT NOT CREDITED as specified in your email

No one answers on the phone line that handles on-line orders. I received a delivery, and ordered items were not included in the delivery. My account was not credited for missing items. Your company will be reported to Deptartment of Consumer Affairs.

User's recommendation: DO NOT PLACE ON LINE ORDERS.

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ID
#2869068 Review #2869068 is a subjective opinion of poster.
Cons
  • All
Loss
$55
Preferred solution
Full refund
New Reviewer

Online orders are not fulfilled

I placed an order via website on August 13th it was August 31 and the order still wasn't shipped. They claimed FedEx never picked up the packages. I had no other choice but to cancel the order. Do not order from the website, you will never get your order. Horrible online service!!

User's recommendation: horrible online service.

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ID
#2828649 Review #2828649 is a subjective opinion of poster.
Location
Queens, New York

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Verified Reviewer
New Reviewer

I received the completely wrong order

I received the completely wrong order,3 days ago from this company and received a phone call saying that they knew about their mistakes. Haven't heard anything back yet about my products
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ID
#2720205 Review #2720205 is a subjective opinion of poster.
New Reviewer

Terrible customer service

I did not receive all items in my order even though email confirmation said all items were delivered

User's recommendation: use another online service.

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ID
#2511861 Review #2511861 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
Advanced Reviewer

Resolved: Charged but didn't ship, completely unresponsive

Update by user Sep 20, 2020

Company fixed the issue and I have been provided with full refund. Refund only after I filed fraud complaint. Lie upon lie..

Original review posted by user Aug 21, 2020
I placed an order for 2 fountain pumps. They sent me an email that my order was being processed but my card would not be charged until the items shipped. The website still says that the order is still being processed but not sent. I was charged on 8/12/2020. This was NOT the authorization that the company claims. This was an actual charge. They do not answer emails. They do not answer the contact form. They do not answer the phone. The Yelp page doesn't work. I have filed a complaint and refund with charge card. After I filed the complaint, there was a flurry of activity from them. First they said in an email that the item had been discontinued (then I should not have been charged) and I would be refunded (hmm). Then a few moments later, they sent another email WITH A COMPLETELY DIFFERENT STORY. This stated that the item was merely delayed. They can't even get their story straight. Remember NOTHING FROM THIS COMPANY UNTIL I FILED A DISPUTE WITH CAPITAL ONE. Then they couldn't respond fast enough. Too bad they can't be trusted. If the item had been delayed or discontinued, it was their duty to notify me. THEIR POLICY STATES THAT THE CARD IS NOT CHARGED UNTIL ACTUAL SHIPMENT. LIE! LIE! LIE! This email was sent by Pissedconsumer.‌com. To unsubscribe please email us at

User's recommendation: stay away.

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Resolved
ID
#2128568 Review #2128568 is a subjective opinion of poster.
Service
Pets Warehouse Shipping Service
Cons
  • Charged without shipping
Loss
$26
Preferred solution
I have asked for a refund. I would like this company to do as they state. Process orders timely and DO NOT CHARGE UNTIL SHIPPED.

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