Pets Best

We've been with them almost a year... haven't had to use the service at all but paid every month.

I finally called them trying to cancel my policy, cannot get through. I waited so long, called again and clicked "Add a pet" instead to see if i can get through. Finally one lady answered and said "I can't hear you". What in the world?

She hangs up. I call again and no matter what, i cannot get through.

What kind of 3rd class service are they running?

The word "Best" should be removed from their company name.

I'm still on the phone hoping I can cancel my service somehow. Sooooo frustrating!!!

I decided to cancel my pets' insurance because what I'm paying in isn't balancing out with what I'm getting. I've been calling since Monday to try and cancel, but I keep getting an 'Office is Closed' recording.

I can't even get a hold of them online via email or text. They are also using an expired debit card to keep getting funds out of my account.

Reducing billing amount to 18.81 because have wellness plan with banfield only need basic plan would recommend pets best to everybody who would like an insurance that is friendly compassionate caring polite knowledgeable accurate gets the job done helps you with your questions and tells you the right amount to your question

This is the WORST pet insurance company. STAY AWAY from them.

Every single claim has been a nightmare. They blame everything on pre-existing condition clause even when your veterinary has written a letter to state the injury is unrelated.

I have 4 pending claims denied. They deny in whole if they think it's related to a preexisting condition. My pet was seen in one appointment for two different issues.

Instead of paying for what WAS and SHOULD be covered they claimed all of it as a preexisting condition.

I'm suing. Their practices are bad faith insurance.

The company said they would reimburse you but never has. They said they sent the money, but never did!

I accidentally purchased pets best when I had it from another company . I dont need 2 .so need to cancel pets best.

Also with the economy so expensive I can't pay for 2. Please cancel.

Thank you!

Margaret Rosas pet insurance is good to have!

Verification of the no deductible clause for routine visits like vaccines and microchips. Annual vaccination as well

I have money deducted from my account without authorization. Demand refund.

Why have I been charged for something I don't need? Provide me with explanation for this and a full refund.

I cannot explain this further without being belligerent. All I am asking is for a refund for two charges within 2days and a chance to not be bothered by having to put in 100 symbols in order to have my message and explanation delivered.

My Name is Robert Spoon

Phone Number is 817 655 ****

Email is either rob3spoon@***.com or beto3spoon@***.com

Last 4 digits of my CC # is 5085

Contact me as soon as possible.

I have been charged twice for services I didn't initiate. I would like a refund because I don't own a pet. Do not trust this site or anything associated with it.

It is a scam. My dog needed surgery in March 2021.

It took me until May 2021 to get someone on the phone. They will not reply to emails and their comment section on their website does not work. They used covid as a reason to not respond.

However, they are still able to pull their monthly premium out of my bank. A pyramid scheme for sure

Customer Service Rep was very cordial and helpful. Thanks &;;;;; Kudos to Pets Best Gail Innamorato

I called to see why there was such a long delay in refunding the money I am owed through Pets Best. My vet visit and Bill was from mid February.

In my mind there is no reason for any insurance company to take 30 days or longer to pay the customer what he or she is owed. The excuse I was given on the phone was that you had a very large number of claims at the same time.

If thats the case, then perhaps you need to hire more staff. I should be able to pay my credit card bill within one months time, and I cannot do that if you are late in sending me what Pets Best owes me.

I had an accident policy for 4 years with no claims. I tried to add another dog policy because you get a 7 percent discount.

i emailed and called for 2 days and nothing. When I called it would ring once and silence. I left a message after bossiness hours and heard nothing back for 4 days. Now i cant cancel without disputing with my credit card company.

there are no links on the website to do so.

I tried everything but snail mail. If i cant get help with giving them business how can they take care of a claim ?