Wanted to

Customer Service Rep was very cordial and helpful. Thanks &;;;;; Kudos to Pets Best Happy Gail Innamorato

User's recommendation: Nothing @ this time. Will comment later as needled for any suggestions I may have.

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ID
#2801967 Review #2801967 is a subjective opinion of poster.
Location
Pinecrest, Florida

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Verified Reviewer
New Reviewer

Disappointed customer

Original review updated by user Jul 20, 2021
It is a scam. My dog needed surgery in March 2021. It took me until May 2021 to get someone on the phone. They will not reply to emails and their comment section on their website does not work. They used covid as a reason to not respond. However, they are still able to pull their monthly premium out of my bank. A pyramid scheme for sure

User's recommendation: Walk away....keep your money.

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ID
#2699806 Review #2699806 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Will never approve a claim
Loss
$6000
Preferred solution
Deliver product or service ordered

Pay a bill

I called to see why there was such a long delay in refunding the money I am owed through Pets Best. My vet visit and Bill was from mid February. In my mind there is no reason for any insurance company to take 30 days or longer to pay the customer what he or she is owed. The excuse I was given on the phone was that you had a very large number of claims at the same time. If thats the case, then perhaps you need to hire more staff. I should be able to pay my credit card bill within one months time, and I cannot do that if you are late in sending me what Pets Best owes me.
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ID
#1825726 Review #1825726 is a subjective opinion of poster.
Location
Delray Beach, Florida
Service
Pets Best Customer Care
New Reviewer

No customer service at Bestpets

I had an accident policy for 4 years with no claims. I tried to add another dog policy because you get a 7 percent discount. i emailed and called for 2 days and nothing. When I called it would ring once and silence. I left a message after bossiness hours and heard nothing back for 4 days. Now i cant cancel without disputing with my credit card company. there are no links on the website to do so. I tried everything but snail mail. If i cant get help with giving them business how can they take care of a claim ?
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ID
#262510 Review #262510 is a subjective opinion of poster.
Location
Columbus, Ohio

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