Pets Best
Pets Best Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pets Best has 2.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pets Best to a friend or colleague.
- Rating Distribution
Pros: Caring, Cheap, Unknown.
Cons: Will never approve a claim, Bad faith insurance, Denial of valid claims.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pets Best has 2.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pets Best to a friend or colleague.
- Rating Distribution
Pros: Caring, Cheap, Unknown.
Cons: Will never approve a claim, Bad faith insurance, Denial of valid claims.Recent recommendations regarding this business are as follows: "Search other sevices", "Good", "Avoid", "Don't signup with them.", "You are better off saving your premiums and putting it in a savings account.".
Most users ask Pets Best for the refund as a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Reliability. Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation
I decided to cancel my pets' insurance because what I'm paying in isn't balancing out with what I'm getting. I've been calling since Monday to try and cancel, but I keep getting an 'Office is Closed' recording.
I can't even get a hold of them online via email or text. They are also using an expired debit card to keep getting funds out of my account.
Preferred solution: Full refund
User's recommendation: Search other sevices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing
Reducing billing amount to 18.81 because have wellness plan with banfield only need basic plan would recommend pets best to everybody who would like an insurance that is friendly compassionate caring polite knowledgeable accurate gets the job done helps you with your questions and tells you the right amount to your question
- Caring
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response regarding appeal Policy: 11231****
I continue to wait to receive some form of communication from you regarding the following claims which have been in appeals since January. My understanding is you will respond to my email within 72 hours.
This is the THIRD time Ive emailed in as many weeks. Ive also been on the phone for the past few weeks with claims. No one can talk to me because its an appeal question. Theres no phone number for appeals, only email.
And no response from you via email. I feel like my inquiries are being ignored and at this point Ill be reaching out to your corporate office and seeking legal counsel.
Ive provided ALL the information you requested and paid monthly for Abby since their policy started, as well as for my 3 other pets. Abbys event was NOT caused by a pre-existing condition as stated by her physician/surgeon at Blue Cross Animal.
#547**** in appeal
#544**** in appeal
#543**** in appeal
#541**** in appeal
#554**** in appeal
#583**** in appeal
#540**** in appeal
#598**** in appeal
#587**** in appeal
Preferred solution: To be paid on claims that I'm supposed to be paid for, that have been in appeals since January 2023
User's recommendation: Avoid
Newport News, Virginia
Reimbursement Payment
The company said they would reimburse you but never has. They said they sent the money, but never did!
User's recommendation: Don't signup with them.
Claims Denied blaming pre-existing conditions
This is the WORST pet insurance company. STAY AWAY from them.
Every single claim has been a nightmare. They blame everything on pre-existing condition clause even when your veterinary has written a letter to state the injury is unrelated.
I have 4 pending claims denied. They deny in whole if they think it's related to a preexisting condition. My pet was seen in one appointment for two different issues.
Instead of paying for what WAS and SHOULD be covered they claimed all of it as a preexisting condition.
I'm suing. Their practices are bad faith insurance.
- Bad faith insurance
- Denial of valid claims
- Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: You are better off saving your premiums and putting it in a savings account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kanab, Utah
I have to cancel my insurance
I accidentally purchased pets best when I had it from another company . I dont need 2 .so need to cancel pets best.
Also with the economy so expensive I can't pay for 2. Please cancel.
Thank you!
Margaret Rosas pet insurance is good to have!
Preferred solution: Full refund
Dallas, Texas
Just started my policy
Verification of the no deductible clause for routine visits like vaccines and microchips. Annual vaccination as well
User's recommendation: So far so good
Leander, Texas
Never subcribed, purchased. Demand refund for being charged 37.97 twice.
I have money deducted from my account without authorization. Demand refund.
Why have I been charged for something I don't need? Provide me with explanation for this and a full refund.
I cannot explain this further without being belligerent. All I am asking is for a refund for two charges within 2days and a chance to not be bothered by having to put in 100 symbols in order to have my message and explanation delivered.
My Name is Robert Spoon
Phone Number is 817 655 ****
Email is either rob3spoon@***.com or beto3spoon@***.com
Last 4 digits of my CC # is 5085
Contact me as soon as possible.
- Unknown
- Will never approve a claim
- Steling money by false representation
Preferred solution: Full refund
Dallas, Texas
Never subcribed, purchased. Demand refund for being charged 37.97 twice.
I have been charged twice for services I didn't initiate. I would like a refund because I don't own a pet. Do not trust this site or anything associated with it.
User's recommendation: Do not trust them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disappointed customer
It is a scam. My dog needed surgery in March 2021.
It took me until May 2021 to get someone on the phone. They will not reply to emails and their comment section on their website does not work. They used covid as a reason to not respond.
However, they are still able to pull their monthly premium out of my bank. A pyramid scheme for sure
- Cheap
- Will never approve a claim
Preferred solution: Deliver product or service ordered
User's recommendation: Walk away....keep your money
Pinecrest, Florida
Wanted to
Customer Service Rep was very cordial and helpful. Thanks &;;;;; Kudos to Pets Best 
Gail Innamorato
User's recommendation: Nothing @ this time. Will comment later as needled for any suggestions I may have
Delray Beach, Florida
Pay a bill
I called to see why there was such a long delay in refunding the money I am owed through Pets Best. My vet visit and Bill was from mid February.
In my mind there is no reason for any insurance company to take 30 days or longer to pay the customer what he or she is owed. The excuse I was given on the phone was that you had a very large number of claims at the same time.
If thats the case, then perhaps you need to hire more staff. I should be able to pay my credit card bill within one months time, and I cannot do that if you are late in sending me what Pets Best owes me.
Columbus, Ohio
No customer service at Bestpets
I had an accident policy for 4 years with no claims. I tried to add another dog policy because you get a 7 percent discount.
i emailed and called for 2 days and nothing. When I called it would ring once and silence. I left a message after bossiness hours and heard nothing back for 4 days. Now i cant cancel without disputing with my credit card company.
there are no links on the website to do so.
I tried everything but snail mail. If i cant get help with giving them business how can they take care of a claim ?
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