Anonymous

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Verified Buyer
| map-marker Trois-Rivieres, Quebec

Need to reconcile my points

Petro Canada - Need to reconcile my points
I have patronized only Petro-Canada for several months now as my gas source irrespective of when their rates are far hire only for me to discover my points have not been counting. All the 3cents/litre I believed I was saving was became a mere illusion yesterday when I was not buoyant enough and wanted to use some of my points to fill my tank. I am not happy that petrocanada after taking the last 4digits of my RBC credit card could not restore my points purchased so far to my linked Petro Canada account
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User's recommendation: Keep your receipts incase or track your points to ensure your loyalty is worth it

DARREN A Ziv

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Verified Buyer
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Verified Reviewer

CUSTOMER CARE AND SERVICE

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Petro Canada - CUSTOMER CARE AND SERVICE
Original review Sep 06, 2023
PETRO CANADA at 995 Eglington Ave E Mississauga, Ontario L4W 4H3 The female attendant that runs the cash-pumps , car wash etc , I have to say is one of the most unpleasant persons I have ever dealt with. At first I thought she might be perhaps having a bad day as we all have them , but after frequently visiting this station it's not the case at all. She is down right rude and has no clue about customer service in the least and I will go out of my way to find my needs at another station who knows how to treat their customers with respect as I know my money spent helps pay her Damm! wage. I won't be contributing anymore. Thank you for your time .
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User's recommendation: Choose another location .

Mahdi H Ebw

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Verified Reviewer
| map-marker North York, Ontario

Discriminashing from that employee

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Aug 2 i believe and aug 10 at 2.30 am as usual wentat the station and i need to buy a cigarette as usual and i never had a problem with a employees but this employee who is new. By the time i at the station and was a second time i had a discrimination because people before and after me get service with their cash but me i cant cause the line is shot even tho the line is shot why the other customer can get service and buy with their cash and me no service is down why they can used their cash but me i cant that was my real problem and get call a names that i didnt like it about this employee to me is discrimination am been getting service from this petro for almost 15 years but now i need an explanation why the others get service and me with my cash i cant two time successlively why why and why this employee discriminate me specialy why why and why
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Preferred solution: Apology

User's recommendation: With that employee never

Michaela Blw
map-marker Edmonton, Alberta

No access for washroom after hours

1st ave Regina,SK,Petro pass ,the employees intentionally turned off washroom access for after hours,,we cannot open outside while press Pump 8 ,for unlock doors,
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Shelley D Rcz

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Verified Reviewer
| map-marker Burlington, Ontario

If I could give 0 fir customer service I would! These attendants that work there should learn to be more patient and less sparky or get out of the customer service field!!

I was getting gas and a car wash. I had 2 cards in my hand for payment. Before I could even speak she said "you can't do that" do what? I hadn't ask to do anything at that point. So I said "you can't pay gas on one card and car wash on the other?" Well she said then you have to do 2 seperate transactions. Ok I said then do it. She said "well you didn't ask to do that". Well if she had of give me a second to speak..I would have. Then I said yiu have a bad attitude lady. Then she started telling at me and slamming receipts on the counter.
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Diana S Ajj

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Verified Reviewer
| map-marker Kitchener, Ontario

Everytime I try to reload my car wash card, they are working on their sight. It’s simply brutal.

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Updated by user Nov 17, 2022

Contacted customer care at Petro Canada and they couldn’t resolve my issue. I will fix this myself by choosing a different provider.

Original review Nov 17, 2022
4 times out of 5 your sight is under repair. I simply am not able to reload my car wash card. Perhaps you need to scrap your entire system and start over.
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User's recommendation: Don’t get a Petro-Canada car wash card. You won’t be able to reload it

Kambetthen E
map-marker Edmonton, Alberta

Cold lake petro Canada franchised by primco I would like to no why they don’t sell smokes on Wednesdays?

Original review Sep 07, 2022
I was there at 8:30 am this morning and was refused buying two packs of smokes why?? And what can be done about this inconvenience from one of your convenience stores masi
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Pros:
  • Cheaper smokes
Sanjeev S Bqx

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Verified Buyer
| map-marker Oakville, Ontario

Bad Coustmer service

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Petro Canada - Bad Coustmer service
Rood person on counter name arshad ask for some details refuted said we got no time for you go somewhere else next time we dont need your business.
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Pros:
  • Location and

Preferred solution: Nothing just teach him not to discriminate Coustmer he is not in back home. I been going to Petro years going to stop because of him average spend $100 everyday at this location.

2 comments
Guest

Similar happened to me at

Shaley Agx
reply icon Replying to comment of Guest-2197182

Attitude of The desk person at 7635 Markham Road Markham, ON L3S 3J9 is very bad. I waited 10min at pump. Happened in June 16 2022 at 7.15 am

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Anonymous
map-marker Vancouver, British Columbia

Poor attitude from worker. Hey sorry my tires just leaking out it just keeps leaking

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Petro-Canada on Golden Ave was very disrespectful towards me when I had a flat tire told me to leave then they offered video footage to the police of me driving without a warrant for the footage this place is downright biased
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Anonymous
map-marker Vancouver, British Columbia

Petro Canada is not environmentally friendly

Petro Canada is now charging $1.00 for air to fill tires. That is not only a rip-off, it is environmentally unfriendly as consumers might not fill their tires and could use more gas as a result. I refuse to fill my car with gas at any gas station that has the audacity and environmentally unfriendly policy of charging customers for air! I actually don't have any more to say than this, but need to add a few words to satisfy the 100 word requirement. Ooops, only 87 words, so here are a few more to satisfy the requirement.
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Loss:
$1

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