New Reviewer

Didn't receive my Puppy from Montana

Original review updated by user Jan 15, 2021
BE AWARE!!! DO NOT USE THIS SERVICE....it's a SCAM! Save yourself some heartache and disappointment. I received a confirmation email from Petpackers (PP) that my puppy was picked up and would be delivered with a nanny the following day. The day of delivery, I received a call from PP that I would need to give them and additional $730 to insure my puppy while traveling through the pandemic. The deposit would be refunded once the puppy was received and I needed me to send it through Zelle. I refused to pay that and told them that I was not told about this earlier and didn't feel comfortable sending them that money through Zelle. I contacted the seller and the seller told me that he had taken care of it and he paid for the deposit. I was told to pick up the puppy at the terminal and bring ID and sellers invoice. I went to pick up the puppy and the nanny never showed. Tried to text them and call them no answer. I lost $1,300 dollars. Sent them an Instagram message stating I needed to know where my puppy was or that I needed a full refund for the cost....no answer.

User's recommendation: DO NOT USE THIS SERVICE!!!!! IT'S A SCAM!!

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ID
#2382118 Review #2382118 is a subjective opinion of poster.
Cons
  • No physical location
  • No apology
  • Lack of care and concern
Loss
$1300
Preferred solution
Full refund
New Reviewer

Did not received my puppy from Kansas yesterday

I was scheduled to received my puppy from Kansas.to L.A...The nanny never showed up.

User's recommendation: No,

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ID
#2378890 Review #2378890 is a subjective opinion of poster.
Cons
  • Lack of care and concern
Loss
$1850
Preferred solution
Full refund

Don't use!

Horrible communication. They don't return phone calls and made us pay a higher price than what was agreed upon on the contract. Then wanted to argue about it in the airport. They will try to RIP you off. *** poor company
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ID
#1772970 Review #1772970 is a subjective opinion of poster.
Location
Chesterton, Indiana

Information on pickup of a pup

They do not return calls! Want complete online payment. I called to talk to a person since I see this business has an Gmail email. They need to contact people who call with questions!
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1 comment
#1819955

Theh do not ask for full payment upfront. you only pay a $50 booking fee upfront.

thats cheap for them to do all the paperwork and schedule and get on a plane for free until they are paid. Of course if you dont pay them you will not get your pet. But they do everything upfront with no fee from you except $50. I don't know anywho will get on planes for someone for free in hopes of getting there money after all the work is done.

They take a lot of risk. The risk obviously most of us don t want to take.

ID
#1716017 Review #1716017 is a subjective opinion of poster.
Location
Lincoln, California
New Reviewer

Loser Company

PetPackers is such as loser company. Everything is done via text or email and even if you request to speak to someone, they never pick up the damn phone. She gave me a quote, but not for the correct airport (honest mistake). Then she gave me a second quote with the correct airport at a higher cost than the first, but when they wrote the contract, they use the wrong airport, AND they increased the base rate cost compared to the original quote they gave me. When I tried to contact her to ask her to correct the contract with the correct destination and price, I never heard back from her. I also told her, I did not want both the sender and receiver to be on the hook for the same price (which they could legally do since both people agree to pay the same price). You never get to speak to the human, Kennedy. You can call, email and text and request to confirm dates, but you will never get a call. Instead she sends you are contract, tells you both the sender and receiver have to sign it, and list the cost due in both contracts, which legally can allow them to charge you TWICE - once for each person. This then leads to never hearing back from them again when you ask for the contract to be corrected to only show one cost to be paid by one person. When you have a puppy waiting, you want good dependable service, a response, and to get it scheduled on the airline with as little hassle and stress as possible. After dealing with this company (my second...the first will be mentioned here shortly), I can tell you it has been such a stressful event, and one of the worst I ever experienced. I ended up purchasing my own ticket and flying out to get my puppy, saving hundreds of dollars and saving my mind. Buyer beware! Don't pay double the cost by having both parties sign.
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1 comment
#1860197

Can you recommend another pet nanny service?

ID
#1615041 Review #1615041 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$810
Preferred solution
Deliver product or service ordered

Very happy. The girl. Is really caring. And loves animals

The lady’s name is Kalea. Look her up she is awesome
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ID
#1550276 Review #1550276 is a subjective opinion of poster.

PetPackers Flying Pet Nanny Service was unprofessional and unreliable

PetPackers Flying Pet Nanny Service was unprofessional and unreliable
We had a very bad experience with PetPackers transporting our kittens to their new family on January 28th and 29th, 2018! We no longer ship our kittens by cargo for various reasons, so when a repeat client of ours in Massachusetts bought two more kittens from us this year and they weren't able to travel to Michigan to get their kittens I mentioned that I saw this service online and I was willing to give it a try. On the website, they have prices clearly posted and when I called to confirm, Kennedy told me the price would be $475. However, when the pet owners called to book the arrangement, the service was increased to $700 unless they were willing to wait for at least two more weeks for when the cost of flights would decrease! They weren't willing to wait, so they booked the arrangement with a deposit for January 28th and we both signed contracts. The time was set for 2:15pm on January 28th and if either one of us were late, a fine would be imposed. I made sure book a rental car and leave my home with plenty of time to be sure I was on time to meet with the 'nanny.' The company did not give me a full name of the person I was to meet, and they said by text that it could be one of two people. Half way between leaving my home and arriving at the airport at 12:41, I received a text message from a Taylor that her plane was delayed, and she would meet me at 3:15 instead. I had to find extra time around the airport to kill because of this delay. I arrived at 3pm and gave her a text message that I was waiting for her. I got no reply, so by 3:10pm, I gave her a call and she answered saying she was still on the plane and would arrive shortly. By about 3:25, she finally arrived. Taylor refused to show any picture ID or give me her last name and she refused to let me take a photo of her. However, I still managed to get one of her by 'accident.' I was very uncomfortable about passing my kittens over to this complete stranger who was acting like this! Taylor told me her flight was to leave in about forty minutes and I didn't want her to miss her flight, so I didn't keep her long. I asked her to send me a text message once she arrived on the plane to assure me that she made it and the flight was on time. However, she failed to keep her promise! When I arrived home over an hour and a half later, Taylor called to tell me the flight to Massachusetts was delayed for 45 minutes and she didn't want to get on the flight because it would cause her to be too late to catch her own connecting flight back to her home base. She exaggerated the delay as it was just 35 minutes delayed! Apparently, the company didn't leave proper amount of time in their scheduling to prepare for normal slight delays! I was asked to come back to the airport to get the kittens and deliver them back to the airport in the morning! I had many chores to do back home taking care of my cats and she didn't care how inconvenient this was for me to drive there and back. The airport is 40 miles from my home, so this would have added another 160 miles worth of driving and over five more hours to the time and drive I had already made! She said she would have to keep the kittens with her overnight then! I have no idea where she took them. The new owners were upset and so was I! I and the new owners were both worried and disgusted that she refused to make the flight to her destination on account of a such a short delay. The company couldn't have cared less about how inconvenient this was on all of or and the stress they were putting on our kittens unnecessarily. Taylor said she would take a photo of the kittens with their new owners once she arrived and send them to me and she never did! We will never use this service or any such service again! This was a horrible experience for me, my kittens especially and the new owners! The owner of the company is Kennedy and was not friendly at all when I spoke with her on the phone. We are done passing our kittens over to third party services because of this stressful and unprofessional service. I never received a message thanking me for my business or an apology! Avoid this company if you want to sleep at night! This company only uses a Post office address, so it is not a brick and mortar. Good luck trying to track them down if they disappear with your pets! There is no physical location listed!
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1 comment
#1711193

Hi, I'm a little confused on how you could be mad at this service. It seems that they perhaps did everything in there power to accommodate you with such variables that we can't sometimes control when traveling.

I'm a flight attendant and do pet nanny work on the side sometimes. The process described within is legit and despite perhaps maybe better communication, it seems that you were just uncomfortable with being inconvenienced as you mentioned you never used such a service and didn't know what to expect. When traveling in busy airports when their are cancellations or delays and you have a pet sometimes you make the best decision at the moment based on your experiences. For those that don't travel especially with pets you can't imagine what strides and tactics pet nannies use to get pets from one place to another.

Its a job people think is fun but its not an 8-5 sometimes we are up at 3-4am to drive to an airport, park, go through security, catch trains or shuttles to gates to wait for a plane to fly for hours to one destination to pick up your pet, wait for a layover, fly to a connecting city, wait for the layover, get on another flight, flight time to another city, get off the plane meet a customer, back through security, back on a shuttle or train to a gate, to wait to get on another flight or two just to get back home or to their next destinations all while caring for a pet on an airplane or in an airport which are all close quarters and no privacy. Things happen sometimes out of our control like maintainance problems, crew timed out, ATC ground stop, cancellations, etc and this impacts nannies schedules and clients patience. All persons involved in the process should be willing to understand someone is doing someone a HUGE FAVOR to get that pet from one place to another SAFELY and quickly as possible. Please appreciate your pet nannies if they didn't go the extra miles you would have to or you might not have that special family addition from far away.

Also lets note here that the FAMILY obviously got their pet with maybe a delay but its not the end of the world. THEIR ARE WORST STORIES ON FB of people not receiving their pets from the newer pet nanny services that just started surfacing.

Do your research and stop listening to people who are frustrated at the simplest thing. Life is too precious to complain about things that are understood to be life.

ID
#1187332 Review #1187332 is a subjective opinion of poster.
Service
Petpackers Cat Transportation Service
Pros
  • Appearance of the website
Cons
  • No physical location
  • Pricing
  • Lack of care and concern
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Full refund

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