Petlink
Petlink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendations say Don't Purchase. Reviewers value location and the exchange, refund and cancellation policy. Price level is medium and overall sentiment is mixed to negative based on recent Petlink reviews.
Key Takeaways for Future Customers
- Expect medium pricing and check the exchange, refund and cancellation policy before buying.
- Account or membership login issues can occur but have been resolved by customer service in some cases.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive support and difficulty obtaining refunds after defective trackers.
- Returns can be inconvenient, with denied or delayed pickup causing extra time and travel costs.
Positive Feedback
Some customers report issues were resolved and praise the follow-up customer service for login problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendations say Don't Purchase. Reviewers value location and the exchange, refund and cancellation policy. Price level is medium and overall sentiment is mixed to negative based on recent Petlink reviews.
Key Takeaways for Future Customers
- Expect medium pricing and check the exchange, refund and cancellation policy before buying.
- Account or membership login issues can occur but have been resolved by customer service in some cases.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive support and difficulty obtaining refunds after defective trackers.
- Returns can be inconvenient, with denied or delayed pickup causing extra time and travel costs.
Positive Feedback
Some customers report issues were resolved and praise the follow-up customer service for login problems.
Marshall, Virginia
Defective Product / Difficulty With Return and Refund
- - One tracker didn't work and wouldn't charge.
- - Refund requested; pickup not arranged; I had to drive a long distance.
I purchased three trackers. One never worked, would not charge from day one.
I notified PetLink immediately and asked for a refund. I was told a return pick up would be arranged. I was pretty much ignored. Didn't hear back after 3 emails so I disputed the charge with my credit card.
Then I get an email with an apology and a return label for me to print off. I told them the nearest shipper was 45 mins away and asked for the pick up. Ignored again. So now they have my purchase money, and expect me to drive 1 1/2 hrs to return something that was broken to begin with, and loose the time from work, and pay for the costs of gas.
PETLINK DOES NOT CARE ABOUT ME AS A CUSTOMER AND WHAT IS IN MY CONVIENENCE. THEY ONLY CARE ABOUT WHAT IS GOOD FOR THEM.
User's recommendation: Don't Purchase
Reno, Nevada
No internet for member log in
The issue was evidently resolved, and there have been no problems since. Thank you for your excellent customer service.
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