Petlink
Petlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Petlink has 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don't Purchase".
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Marshall, Virginia
Defective Product / Difficulty With Return and Refund
I purchased three trackers. One never worked, would not charge from day one.
I notified PetLink immediately and asked for a refund. I was told a return pick up would be arranged. I was pretty much ignored. Didn't hear back after 3 emails so I disputed the charge with my credit card.
Then I get an email with an apology and a return label for me to print off. I told them the nearest shipper was 45 mins away and asked for the pick up. Ignored again. So now they have my purchase money, and expect me to drive 1 1/2 hrs to return something that was broken to begin with, and loose the time from work, and pay for the costs of gas.
PETLINK DOES NOT CARE ABOUT ME AS A CUSTOMER AND WHAT IS IN MY CONVIENENCE. THEY ONLY CARE ABOUT WHAT IS GOOD FOR THEM.
User's recommendation: Don't Purchase
Reno, Nevada
No internet for member log in
The issue was evidently resolved, and there have been no problems since. Thank you for your excellent customer service.
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