Petkus Brothers Reviews

Project completed May 20, 2019, Building inspector required changes. Company has not responded to multiple calls and recently made a false promise to repair but has not done so.

What a crazy complaint. I have met with her many times, enjoyed each visit. I received a call regarding her concerns on a water leak. I told her to shut the water off, and I'll see if my plumber is available. Shortly later, I spoked with her and told her that, I have not heard from the plumber. Monday morning, first thing I sent the plumber and he reviewed the concern, and asked if he could open up the wall, to find the leak, she refused. Later that day, the insurance company, sent a plumber and he did open the wall, found the problem. I wasn't alway available, at her request. I have spoken to her many times, but not often enough to satisfy her. I wish her all the best..keith petkus I wish her all the best.

What a crazy complaint. This is keith petkus, I have met with this customer many times. Each and everytime was very pleasant, enjoyed the stories from her life. Regarding her complaints, there are many issues with her home, that needs to be address. Patio cover and sunroom, was very important to her, along with her water heater, washer and dryer..ect. I received a call from her, regarding the water heater, and how she wanted to move it. I told her, I would get my plumber out there, to review and see what the options are. He did show up within a reasonable timeline, gone over her options. I was not available to meet with at that time. We did get together a few days later, to look at the options. Then, the following weekend she called on a Saturday, to express a water leak, on the floor, appeared it has been leaking for quite sometime. She wanted someone there now. I told her that I would see if my plumber was available. Short while later I called and said, I received no returned call. I then told her I would let her know, if I do get a call. I asked her to turn off the waterunder sink, which she did. Monday, I called her first thing and I routed my plumber to her, he reviewed the situation, recommended that he cut a small hole in the wall, too see where it was leaking. She refused, and sent him away. Later in the day, she told kevin that the plumber was correct in cutting open the wall,( her plumber from the insurance company, found the leak by doing so) found a nail that was into a pipe, by someone else. Now she found after all this, her kitchen, was a priority, which I agreed. I wish her all the best.

Their communication stinks. Keith says he will show up and doesn't and doesn't call to let you know he can't make it AND doesn't return your calls to find out what is going on. Keith does not keep you updated, ie: I had to keep calling re: a visit from their plumber to review my job to move my water heater and finally he let me know his plumber was very busy. Keith set up an appt for he and his plumber, plumber arrived but Keith did not and did not call to say he couldn't make it, plumber waited but had to leave for his next appt. Keith comes 3 days later, tells me to clear the area for the plumber. I waited ll days, no call about starting the job. Then my kitchen sprung a leak on a Saturday. I called and texted Keith for the plumbers number since I was having a couple of plumbing jobs done (moving water heater, running pipes from kitchen to garage to move washer from house to garage) and only wanted to use one plumber for everything. Finally Keith called and said he and his plumber would come on Sunday to look at the leak. No show, no call and did not return my call or text. Monday I talked to Kevin and Kevin said they did not do emergencies and Keith does not work on Sundays. Keith's blatant lies cost me time. Keith sent out a plumber who wanted to pull the siding off my house to look for the leak. Since the cabinets were ruined I said pull the cabinets out to find the leak. The plumber said the siding was easier. Nothing got done and when I talked to Keith he said I wouldn't let the plumber do the job. I said there was no reason to pull the siding off the house because the cabinets were ruined and they had to be pulled anyway so why pull the siding off the house? There is so much more but the kicker was when their project manager called about the sunroom they were suppose to do for me. I apologized to him that Keith and Kevin did not let him know the plans had changed due to the kitchen leak and it becoming the priority before the sunroom. This being the second incident showing me they don't even communicate with their own employees. I gave Petkus several chances to redeem themselves but they kept proving they were not honest, truthful, reliable and had terrible communication. If you decide to use Petkus Brothers be prepared for a lot of frustration.