New Reviewer

Total lack of communication

Project completed May 20, 2019, Building inspector required changes. Company has not responded to multiple calls and recently made a false promise to repair but has not done so.
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1 comment
#1735272

You got a building inspection good for you they did major remodel on our kitchen no permit have had trouble with electrical from the beginning took walls out and Kevin pulls up one day after being here multiple times and says is this 2 story try 3 story don’t recommend them hope house doesn’t collapse

ID
#1601139 Review #1601139 is a subjective opinion of poster.
Location
Rocklin, California
Service
Petkus Brothers Patio Cover Installation
Cons
  • Failure to communicate and follow up
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Petkus Brothers - Review in Home Construction and Repair category

What a crazy complaint. I have met with her many times, enjoyed each visit. I received a call regarding her concerns on a water leak. I told her to shut the water off, and I'll see if my plumber is available. Shortly later, I spoked with her and told her that, I have not heard from the plumber. Monday morning, first thing I sent the plumber and he reviewed the concern, and asked if he could open up the wall, to find the leak, she refused. Later that day, the insurance company, sent a plumber and he did open the wall, found the problem. I wasn't alway available, at her request. I have spoken to her many times, but not often enough to satisfy her. I wish her all the best..keith petkus I wish her all the best.
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ID
#959358 Review #959358 is a subjective opinion of poster.
Pros
  • Staff and products

Petkus Brothers - Review in Home Construction and Repair category

What a crazy complaint. This is keith petkus, I have met with this customer many times. Each and everytime was very pleasant, enjoyed the stories from her life. Regarding her complaints, there are many issues with her home, that needs to be address. Patio cover and sunroom, was very important to her, along with her water heater, washer and dryer..ect. I received a call from her, regarding the water heater, and how she wanted to move it. I told her, I would get my plumber out there, to review and see what the options are. He did show up within a reasonable timeline, gone over her options. I was not available to meet with at that time. We did get together a few days later, to look at the options. Then, the following weekend she called on a Saturday, to express a water leak, on the floor, appeared it has been leaking for quite sometime. She wanted someone there now. I told her that I would see if my plumber was available. Short while later I called and said, I received no returned call. I then told her I would let her know, if I do get a call. I asked her to turn off the waterunder sink, which she did. Monday, I called her first thing and I routed my plumber to her, he reviewed the situation, recommended that he cut a small hole in the wall, too see where it was leaking. She refused, and sent him away. Later in the day, she told kevin that the plumber was correct in cutting open the wall,( her plumber from the insurance company, found the leak by doing so) found a nail that was into a pipe, by someone else. Now she found after all this, her kitchen, was a priority, which I agreed. I wish her all the best.
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2 comments
#1244314

Sorry Keith, your account is not how it happened, especially your account of the plumber. He wanted to take the siding off my house, not cut *** in the wall to look for the leak, you are such a liar.

You promise to do things when you know you won't do it. If you read the negative comments about this company here and other sites, the complaints have the very same tone. You are horrible, I ended up wasting a lot of time giving Petkus Brothers chance, after chance. I refused to talk to you because of all your promises, non communication and no shows.

I wanted to get ahead of things while waiting for the insurance company and I wanted a bid for kitchen water damage repairs, Kevin came out and didn't take all the measurements, only wall to wall in kitchen, not any of the other measurements, so more wasted time. I called to make an appt to look at your cabinets so I could choose the style of cabinets I wanted, again trying to get ahead of the game, left a message for a return call and no return call after waiting 4 days. That was it, I was done. I found a great plumber who repaired the leak and moved the water heater in two days.

I waited 11 days after your plumber had been out. I found a great contractor who came out and in a couple days had a prepared bid with pictures for the insurance company. He is going to take me to go look at cabinets where he buys cabinets, while we wait for the insurance company to increase the amount of money from first offer.

He shows up when he says he will and he calls if he can't. Again, all people have to do is read the negative comments about Petkus Brothers, they pretty much say the same thing regarding communicaton and no show by Petkus Brothers.

#1244749
@Suhayb Oma

This is a very inaccurate response. Your calls were returned, but not to your satisfaction. In a working world, calls at times, cannot be returned in minutes of your calls.

We at Petkus Brothers, strive to perform at a top level and truly care about our customers.

We have over 28,000 satisfied customers, in our 30 years of doing Business.

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ID
#959355 Review #959355 is a subjective opinion of poster.
New Reviewer

Petkus Brothers are HORRIBLE!!!

Their communication stinks. Keith says he will show up and doesn't and doesn't call to let you know he can't make it AND doesn't return your calls to find out what is going on. Keith does not keep you updated, ie: I had to keep calling re: a visit from their plumber to review my job to move my water heater and finally he let me know his plumber was very busy. Keith set up an appt for he and his plumber, plumber arrived but Keith did not and did not call to say he couldn't make it, plumber waited but had to leave for his next appt. Keith comes 3 days later, tells me to clear the area for the plumber. I waited ll days, no call about starting the job. Then my kitchen sprung a leak on a Saturday. I called and texted Keith for the plumbers number since I was having a couple of plumbing jobs done (moving water heater, running pipes from kitchen to garage to move washer from house to garage) and only wanted to use one plumber for everything. Finally Keith called and said he and his plumber would come on Sunday to look at the leak. No show, no call and did not return my call or text. Monday I talked to Kevin and Kevin said they did not do emergencies and Keith does not work on Sundays. Keith's blatant lies cost me time. Keith sent out a plumber who wanted to pull the siding off my house to look for the leak. Since the cabinets were ruined I said pull the cabinets out to find the leak. The plumber said the siding was easier. Nothing got done and when I talked to Keith he said I wouldn't let the plumber do the job. I said there was no reason to pull the siding off the house because the cabinets were ruined and they had to be pulled anyway so why pull the siding off the house? There is so much more but the kicker was when their project manager called about the sunroom they were suppose to do for me. I apologized to him that Keith and Kevin did not let him know the plans had changed due to the kitchen leak and it becoming the priority before the sunroom. This being the second incident showing me they don't even communicate with their own employees. I gave Petkus several chances to redeem themselves but they kept proving they were not honest, truthful, reliable and had terrible communication. If you decide to use Petkus Brothers be prepared for a lot of frustration.
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1 comment
#1244279

See my response too this review..keith petkus

ID
#957382 Review #957382 is a subjective opinion of poster.
Location
Rocklin, California
Service
Petkus Brothers Plumbing Service
Reason of review
Poor customer service
New Reviewer

$18,000 patio cover leaks

Petkus Brothers - $18,000 patio cover leaks
Update by user Apr 20, 2016

https://www.facebook.com/patskelley/videos/755807****31680/

Original review posted by user Apr 20, 2016
Patio cover installed July 2015. First rain, the entire cover leaked into ALL electrical. Had to take all fans down and shut off electrical to deck. See video. Called for service early October and more caulking was added but the fans electrical still leaks. I called on Oct 19th to be told someone would call. I called 10/22 to inquire and was told someone would call. I called 10/23 to inquire and was told someone would call. I called 10/29 and was told someone would contact. Called for service 10/30 and was told someone would call. Rain again. Now it is April 2016. Called and emailed several times so far. Ya, we put you on the schedule, ya someone will come out. It has been almost a year since this expensive POS was installed. We have decided to just hire a real roofer to fix leaks at an additional cost of $1,500. Never do business with Petkus again.
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1 comment
#1178535

Finally got the roof sealed. Next rain will tell all.

Everything else about the thing is good. Just did not appreciate the jerkaround

ID
#833433 Review #833433 is a subjective opinion of poster.
Location
Sacramento, California
Service
Petkus Brothers Patio Cover Installation
Reason of review
Poor customer service

Petkus Brothers Installation Review

Yes thier tile crew ,thetre so awesome but the couple are u believable they argue in my house CAUSE THE WIFE WANT to lay out my house her way and not mine ,felt so bad for their daughter i bet she eats craps from them everyday, their work is awesome but the couples is rude !!
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ID
#595863 Review #595863 is a subjective opinion of poster.
Location
Granite Bay, California
Service
Petkus Brothers Installation

Petkus sunrooms - Unprofessional Job Review from Sacramento, California

Overcharges, doesn't finish the job and terrible job. Uses unqualified employees and works them as slaves
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1 comment
#910141

Our Petkus sunroom has had roof leaks since it was built, the company has tried on several occassions to fix the problem, but it still leaks. It is unacceptable and wish we had used a different builder.

Today, as it rains I have three different pans in the sunroom collecting rain drops which are dripping along the beam that runs the length of our sunroom. This beam is the lowest point in the sunroom's roof line, and we have had damage to our furniture as well as had several interior reworks on the interior sheet rock due to the water damage caused by the leaks. I contacted Petkus again yesterday to try to get a Petkus representative out, but I am sure it will not be anytime soon. My real concern is that these leaks are causing more water damage that are visable and what might not be visable between the sheetrock.

Also, I am concerned what these leaks are causing to the electrical wiring in the sunroom?

So disgusted with this sunroom. Regretable in West Sacramento

ID
#509867 Review #509867 is a subjective opinion of poster.
Location
Sacramento, California

No Show, No Call from Petkus!

On Saturday 5/25/13, I was scheduled to have a estimate for a patio cover. Although it was Memorial Day weekend, they still had me down for an appointment, done by Ginger at Petkus. Thursday before my appt. Ginger even called to move my appt. from 9:30 to 9:00 am- which was just fine. However NO ONE SHOWED OR CALLED for any cancellation or that they were running late. I even called the company main number at 10am when they are suppose to be open, no one answered. I went online to live chat with someone named "Dan" who said they would forward my issue and someone would get in contact with me ASAP- no one called. I stayed home until noon and still haven't heard one thing. This shows the lack of professionalism, concern and respect they have for customers. They will not be getting my business. I don't know why a company who is well know. And been around for years would act in such a terrible manner. DO NOT DO BUSINESS WITH THIS COMPANY- WASTE OF TIME!!!!
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2 comments
#1028506

Met with Keith once. He was going to check with city planning August 3.

No calls back. Also tried text and email. Zero response. Then he emailed and said he would get back to me in the Afternoon.

That was August 12. No calls back. Also tried text and email again.

I would like to have known if he ever actually talked to anyone at the city. Hired an architect and starting over.

#688191

We value every customer and would never miss an appointment on purpose. We could not find any appointment in our system for this customer.

It is always possible there was a problem in our system and we somehow lost the lead in our system. Had the customer contacted us directly we would have done whatever we could to accommodate them. We are here to serve our customers and have done it for 31 years and 22,000 plus customers.

So if we made a mistake we apologize. Kevin Petkus

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ID
#412092 Review #412092 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Breach of contract and he did not pull a building permit

Do NOT use this contractor! In November of 2010 I had Kevin Petkus (with Petkus Brothers) come and give a bid on a sun-room and remodel on my kitchen. There was an issue of a pool that needed to be taken out and backfilled. I decided to do the project in two sections. First take out the pool. Kevin Petkus told us that we would take out a permit when we did the additions. I signed a contract with Petkus Brother to take out the pool. They sub Contracted the job to Thomas Concrete. They did not do the job right and thus the backyard flooded which uncovered rebar that was sticking out of the ground. A Petkus Brother solution was to have me pay Thomas Concrete more money for drainage for the problem and add a top layer of soil. Petkus Brother was unresponsive and I decide to use another contractor. When the new contractor went to put in footing for the new addition, he found the side of the pool a mere 6 inches below the surface! The soil had not been compacted. The City of Sacramento said a permit had to been taken out and should have been done in the first place to have the pool removed. In October of 2012 Kevin Petkus, my contractor, a company that does Geo-technical testing, another concrete company and I were there on site to run the compaction test. Petkus Brother took no responsibly for the problem and said "He did not think he had to get permits to backfill the pool". He said this in front of witnesses. He offered NO solution to the problem and just walked away before the end of the meeting. He did come back on site and watched them dig up the pool and spoke to my contractor. I now have a bill over $9,000.00 that I have had to pay. I have sent Petkus Brothers a letter with all the information and have not received a solution other than "he needed more time". The company has known about this problem for 2 years, that is plenty of time to right this wrong. It is now November 2012 and the project has been delayed for yet another month. I now have to seek a legal remedy to this mess. DO NOT USE THIS CONTRACTOR ALL HE WANTS TO DO IS SELL YOU A SUN-ROOM AND WILL NOT STAND BEHIND HIS CONTRACT OR HIS SUB-CONTRACTORS.
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1 comment
#641104

i AM REALLY GLAD THAT THESE REVIEWS ARE SUBBMITTED. WE ARE PLANNING A SUNROOM ADDITION AND WILL USE A DIFFERENT COMPANY THAN PETKUS BROTHERS.

ID
#360341 Review #360341 is a subjective opinion of poster.
Location
West Sacramento, California
New Reviewer

They are not professional at all!!

Petcuss Brothers is a construction company that builds sun rooms and patio covers. We have an expensive sun room( about $45,000.000) built by them a year and half ago. The lighting system that they installed is so dark, so I asked them to replaced it with brighter one. They said OK and I made an appointment with one of the sales persons, but he never showed up never called me back. I was the one that have to keep calling them back until two weeks later they finally gave me a contractor's phone number. My point is that they are not professional at all. We paid so much money not only for the sun room itself, but for the after care service... well that's what we thought anyway. Don't waste money getting their products when there is a lot of better construction company out there specially in this kind of economy.
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8 comments
#1244753

This review is inaccurate....the project was 22k not 45k.

She called 2 years later and wanting to add more lights. We made some recommendations, due to her new found hobby...painting.

We gave her a Estimate for the lights and she decline, because she wanted them for no cost, due to what she as already paid 2 years ago.

I spoke to jim, her husband regarding her dissatisfaction. His response was, I'm sorry for the inconvenience and I will talk with her, about her review.

He expressed that he was very happy with Petkus Brother's.

#840268

That's absolutely sounds like them. I will file a complaint with contractors board.

He doesn't finish the job and poor job quality. The man is a total liar and doesn't realize what he signs. His day is coming.

I will have news for him. His concrete cracked the same day.

#371843

It is hard to imagine anyone complaining against such a fine company. They go out of their way to please.

For years we dealt with shoddy contractors. We discovered them and had siding, a patio cover, brick front porch, and plan to remodel our kitchen with them.

We give petkus every job around our home. We are more than pleased with their attitude as well as fine work.

#326228

We had a 24'x74' patio cover built onto the rear of our house on the golf course and Petkus did a great job. Very high quality work. No complaints here.

#306916

Regarding the delay for Mr. And Mrs Gerving.

The install date assumed we would have clear, reasonable weather in June to complete install by specified date. It rained for a significant part of June causing the delay. We must honor each customer, complete work in order received. I emphasize with the Gervings and their frustration.

However, I cannot control the very unusual weather in June.

They have agreed to be scheduled for install the week of July 5th. We apologize for the delays, and will diligently execute the project as agreed.

#305560

We are in the process of having Petkus Brothers install a sunroom for us and I find their service is something to be desired. We signed a contract mid May with work to begin 6-23-11 and to be completed by 6-30-11.

Didn't hear from them 6-23-11, had to call them ourselves and owner doesn't know schedules, no work done yet. Today is 6-28-11, still haven't heard from them.

#230557

Regarding this complaint, I have called Mrs Bautista , many times, concerned over this letter. I want to set the record straight.

1) they spent less then 20k.

2) the lighting was never a question, until 1-2 years later. We at Petkus brothers, have no problem with helping, solving the problem.

3) I spoke with Jim (husband) he express complete surprise in this matter. He said..we are very happy with your company and that he would speak with Naoko, regarding this matter.

4) We at Petkus brothers care about are customers and alway there for them.

:)

#132992

Don't know what the real problem above is but I have ordered two patio covers, a spa and a 40K Sunroom from them and always received polite and prompt service as well as quality construction. I am very satisfied with their performance.

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ID
#160098 Review #160098 is a subjective opinion of poster.
Location
Davis, California

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