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Poor Customer Service
My BMW 528xi blew a rod bearing at 80k miles. I had all repairs and service done at Peterson BMW in Boise, except for 1 oil change 3 weeks prior to the car giving out. Ryan at Peterson offered a no-charge, complimentary inspection and diagnosis. After looking at the car, they said that the cause of the issue wasn't apparent and it didn't appear to be negligence on my part or the part of the shop that did the oil change. The quoted cost for a new engine through Peterson was more than the value of the car. I asked Ryan to see what they can do internally to figure out a reasonable solution. Ryan said he would "Go to bat for me" with Peterson management and that he'd get back to me the following Tuesday. There was no communication from Peterson that Tuesday. I sent an e-mail Tuesday asking if any progress had been made. Ryan ended up calling me back late Wednesday...after I called and left a message just prior. When speaking on the phone, Ryan did not mention a conversation with his manager until I asked him about it. His response was, "I spoke to my manager in passing. It looks like we won't be able to do anything for you." Speaking to management in passing is not "going to bat" for a customer. Ultimately, Peterson posited no viable solutions, though acknowledged that a BMW should not "blow up" at 80,000 miles. To add salt to the wound, My wife facilitated the tow and was charged $145 by Peterson for the "complimentary" inspection. It's very shady to add charges after the fact. I'm very unhappy with BMW, Peterson BMW and Ryan.
Horrible Service (over and over again)
I have had a decade of horrible service expediences with Peterson BMW in Boise, Idaho. Here's my short list: 1-Continue to offer me REPEATED solicitations to give me 50% of the value of MY NEW car to buy a NEWER car from them @ 2x the payments. No Mr. Peterson, I do not want to accept your low ball offer of $11K for my newly purchased BMW X5. No, I do not further want to DOUBLE my payments. I have now had 4 solicitations to steal my new BMW from me and I have not even received my plates from the DMV. They are not listening and purely sales driven. 2-No more loaners. I now go to the Ford dealer to service my BMW and get a loaner. 3-Twice the cost of the local vendors. I have 3 repair estimates that are no less than 2x the cost of both local competitors. 4-I took my car in for repair estimates TWICE. They missed 3 broken items after two attemps. Their competitors found all the issues the first time and of course were half the price. I would never purchase a car from the Peterson franchise. Their focus is purely on Sales and more sales. Their service is subpar and expensive and their owners are purely focused on the maximum extraction of revenue from their clients is my impression. Just go out of state. Its worth the long drive....
- Ignoring your customers
Reason of review
Poor customer service
To grant my four requests to stop marketing to me
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