Peter Piper Pizza

To whom it may concern,

I'm writing to formally express my disappointment with the service I received at your Phoenix location (#1281) during a recent visit.

I was there with my wife and two other adults, all of us over 21 years old. After ordering food and a pitcher of alcohol, I returned to request a second pitcher. At that point, the shift manager, Iris M., denied my request. She claimed it was against the law to serve more than one pitcher of alcohol per person.

I explained that our party included four adults who could all present valid IDs. Iris responded that the policy came from her general manager, Lindsey H., and referred to a notice on the wall stating a single individual may not be served an entire pitcher. I again clarified that the pitcher was not intended for one person, but rather for our group of four.

Instead of addressing the situation professionally, Iris became dismissive and rude. She ultimately refused service without providing a valid legal explanation. When I asked for her name, she refused and left the area, retreating to her office. Another employee eventually provided her name to me.

I've been a loyal customer at this location for a long time, and I've never encountered an issue like this. The way this situation was handled—particularly the lack of professionalism and unwillingness to provide clear reasoning or legal backing—was frustrating and unacceptable.

I respectfully ask that you review the conduct of your staff and clarify whether such a restriction is actually a matter of law or simply a store policy. I would appreciate a response and some assurance that this kind of treatment won't be repeated.

To whom it may concern,

I'm writing to formally express my disappointment with the service I received at your Phoenix location (#1281) during a recent visit.

I was there with my wife and two other adults, all of us over 21 years old. After ordering food and a pitcher of alcohol, I returned to request a second pitcher. At that point, the shift manager, Iris M., denied my request. She claimed it was against the law to serve more than one pitcher of alcohol per person.

I explained that our party included four adults who could all present valid IDs. Iris responded that the policy came from her general manager, Lindsey H., and referred to a notice on the wall stating a single individual may not be served an entire pitcher. I again clarified that the pitcher was not intended for one person, but rather for our group of four.

Instead of addressing the situation professionally, Iris became dismissive and rude. She ultimately refused service without providing a valid legal explanation. When I asked for her name, she refused and left the area, retreating to her office. Another employee eventually provided her name to me.

I've been a loyal customer at this location for a long time, and I've never encountered an issue like this. The way this situation was handled—particularly the lack of professionalism and unwillingness to provide clear reasoning or legal backing—was frustrating and unacceptable.

I respectfully ask that you review the conduct of your staff and clarify whether such a restriction is actually a matter of law or simply a store policy. I would appreciate a response and some assurance that this kind of treatment won't be repeated.

We drove to the speaker to order our food , we drove up and at the window is when we were told that there was no change for 100 dollars , so my father explains to management how they should let customers know that by putting a sign outside so we as customers know that , so we can just go somewhere else, management then apologized for the inconvenience, after that my mother and I had found enough for the correct change for our order so we pay and then asked to move to wait for our order , and so my father did not agree to move , so when he disagreed another employee man came to the window for a confrontation and told my dad to shut up, my dad is much older and can't walk and uses a walker to help him , so he is no way capable to be an aggressor what so ever..when my dad told the employee he will move but wants to speak to him on the side , your employer had no problem make it clear he wanted to prove him self right..I can not believe this kind of behavior who had no right to even come outside to finish his point , he had no composer what's so ever and I will get a lawyer for damages if this issue is not resolved..his name is Eugene and had no problem making that clear..and I will continue with this matter..thank you jacqelyne botello

Called to place an order and was on hold for about 5 min, no big deal, figured I would start my drive and place the order on the way. When I got there about 20 min had passed.

the lobby was empty and one employee was making pizza. I figured he was the only one working and couldnt get back to the phone, again no big deal. He addressed me as soon as o walked in and asked if o was there for a pick up. I stated I wanted to place an order.

He asked me to hold so he could go get someone. About 2 to 3 min later a boy and girl walk out of the back. The boy from the back said can I help you, I explained that I had and still was on hold to place and order, my name and number were on the phone with a blinking light showing they had someone on hold. He replied ya we are busy.

A simple I So sorry for the wait or an omg idk how we missed the hold call. He just seemed annoyed to have to take my order. Just before my order was done, a manager walked out to put some boxes away. There were a total of 4 employees there and only one working, and empty lobby and a few pizzas waiting for pick up and no one could take an order?

The manager also didnt seem bothered by the poor customer service.

Unfortunately, I will have to drive further to get the customer service the other locations offer. This was unacceptable service.

Yes we had a birthday party up there yesterday we always have our birthday parties up there but we will not have another one my grandson went to buy two sodas he was one penny short the young girl behind the counter told him he could not go a penny short so my grandson went and got him a penny and then the guy made my daughters Pizza wrong and the manager made me leave my grandson's birthday party and my grandson started crying for no reason it is Christmas what is a penny I got kicked out because I took up for my grandson over a damn penny and it was supposed to be my grandson special day his birthday party he is only six and he cried when they kicked me out over that girl behind a damn penny