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Was supposed to be picked up at 7 AM in December in Connecticut. But pulls through the parking lot at about 20 miles an hour, left me and several other passengers sitting at the benches. If you have been to Connecticut in December you know it is typically sub freezing...
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They overbooked their bus. Several of us were not allowed to board as there were no more seats left, though we had tickets. We went to speak to the ticket agent to ask for a refund. She said she could not refund any ticket purchased online since she did not have access...
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The service in Worcester Massachusetts is horrendous staff does not know what they're doing selling tickets for buses that already left selling tickets for cancelled trips I travel a lot 4 times a month 2 Wooster and every single time I go to that station there was a...
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Peter Pan Bus Lines Bus Service Review

#1022864
Buses drive very slow. Other bus companies had to go around us. Thats just how slow it was going. So if you trying to get somewhere at a certain hour, do not take this bus.
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Short Review for December 13, 2016, Other

#972371
I found the seats very narrow good thing I liked the person I was sitting next to who happened to be my sister
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Short Review for December 03, 2016

#966101
I waited for an hour while Peter Pan looked for a driver. Really? This is your business. So bad.
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Peter Pan Bus Lines Bus Service Review

#892912
2.1
Very Late all the time, drivers very rude, no complaints regarded no refund no customer service basically
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Peter Pan Bus Lines Vehicle Driver Review
This driver was extremely rude unprofessional and had a nasty attitude . My fiancé and I had just returned from the Bahamas we took the bus out of New York City to travel back tomorrow. When we arrive at the station we show without ticket to One of the attendance. He...
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I contacted Peter Pan about my desire to travel from South Station, Boston to Woods Hole on a Wednesday the end of July. I expected to get to South Station by 3:30pm but of course the MBTA train was late by 15 minutes. I was assured by Peter Pan that it was...
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Anonymous

Anonymous You are complaining about keeping schedules.... Shouldn't this complaint be about MBTA? Peter Pan wasn't off schedule, they sold out of seats.

My son who has mental health challenges was double dipped when he purchased his ticket last night at Amherst Books, from Amherst to New York. The customer agent refused to help him when he tried to purchase the ticket online for $25. He was unaware that this purchase...
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First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's missionary trip flight home was changed. I contacted customer service and they refused to reschedule my bus trip though their web site lied and said you...
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Anonymous

Anonymous They used to allow you to buy a ticket and use it any time that day, not just your specific pre-scheduled time - same route of course.Since they changed this convenience, the ...

1.0
I didn't like
  • Dealing with bandits
#807612
Reply to reviews
I have booked tickets online in the past on Peter Pan's website and not had a problem. However last night I was booking a RT from Providence to NY and clicked to process the tickets and a sign came up asking if I wanted to leave the page. I clicked no (not know what...
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Route schedzule charts a location along routde that i expected to get dropped off at. Driver, instead, took an entirely different road, i woke up an entire mile and a half away, during a thunderstorm(!!!!), from my drop-off spot. I asked driver why he didn't go down "...
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Contact Peter Pan Bus Lines

Headquarters Address:
Peterpan Bus
P.O. Box 1776
Springfield, MA 01102-1776
Phone:
(800) 343-9999
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Companies similar to Peter Pan Bus Lines

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour off. No big deal really. However new return trip ticket was a half hour off and now the 4 hour trip became an 8 hour trip with a layover in New Haven...
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1.0
I liked
  • Eventually getting to my destination
I didn't like
  • No contact for the refund department
  • Dealing with customer service
  • Brainless policy
#688238
Reply to reviews