Manufacturer: Petco Category: Rewards Programs Clear all filters (4 of 4 reviews match)
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I went to Petco on my Birthday in July and remembered about the rewards program. I realized that both Baby Cat and Piko had birthdays, yet, no reward. It took me 2 chats and about 6 emails to get any kind of solution. Supposedly the last person I emailed sent my issue to their tech team and it was going to be corrected. Bacardi got her rewards. Now it's October and guess what? This year Junior got his rewards but Princess did not. ...
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Petco

Petco Hi there. We're sorry to hear this, thank you for bringing it to our attention. Can you please email us at ptpsupport@PETCO.com so that our team can look into this situation f...

I am a customer of the Petco store in Titusville, FL and over the years have spent thousands of dollars for purchase of dog food products. Each and every receipt lists my Pals Reward Number: 339459151 and says: "Congratulations on your recently earned Reward Dollars! If you haven't already redeemed your Reward Dollars; see palsrewards.com to claim rewards and update your profile with an email to receive future reward notices. *Questions ,...
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Anonymous

Anonymous I work for Petco which is an aside. if you log into petco.com you can access rewards there as well. Are you sure you have an email associated with your pals number? I have ...

Petco

Petco Hi there. We are terribly sorry to hear about the trouble you have had with your Pals account. We hope you'll give us another chance to make things right. Please email us at P...

I don't have an issue with the store so much.They are a little over priced. The rewards card gives you 5.00 back for every 100.00 dollars you spend. There was a time that the 5.00 dollars was automatically loaded onto your account and deducted at the register. Then they went to an email notification and that stopped. Now you have to login to upload the coupon or call them. If you don't upload the coupon in a small time period it is deleted from...
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Petco

Petco Hi there. Thank you for sharing your concern and we appreciate the feedback. We'll pass it internally. If you'd like us to follow up with you about your Pals account, please e...

2.6
I didn't like
  • Bad customer service
  • Reward program
#920701
At the beginning of the year we purchased 3 Siberian Husky puppies shots and food are very expensive and Petco is close by. for the last 6 months I have spent about $400 each month getting special puppy food for them the majority is candid in a few other texas-based grain-free companies I was told I probably have plenty of pale rReward Points because of how large my purchases are this is six months into doing this and I'm just told that I needed...
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Anonymous

Anonymous All the info about the pals rewards program is in the packet they give with the rewards

Anonymous

Anonymous What they're supposed to do is give you this number 8888247257. You call and if your coupons have expired they reinstate them as a "one time Courtesy". Normally your coupons g...