Manufacturer: Petco Category: Grooming Services Clear all filters (20 of 20 reviews match)
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Bad idea! The groomer lifted my dog up by the harness he was wearing onto the table and was really forceful with him (she swung him hard on to the table because she couldn't lift him!). He looked like he was in pain and it made me cringe watching it- you just don't treat animals that way! Then, the workers proceeded to insult my pup over and over again by saying things like "he's so stubborn, he needs obedience classes," etc. My pup was NERVOUS.
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Petco

Petco Hi. Thank you for bringing this to our attention and we apologize for the experience. Please contact our Customer Support at 1 (888) 824-PALS (7257) so that they can look into...

3.0
I didn't like
  • Groomers
  • How animals were handled
  • Abuse that was done to my dog
#991209
My friend took her precious little dog to Petco yesterday to be groomed. After returning home she began to throw up blood, she rushed her to a local animal hospital where she was put on a ventilator. She died yesterday and the cause was strangulation or trauma to her airway. This animal was healthy and so sweet. I am now watching someone I care about going through so much turmoil over the suffering of her pet she loved dearly. This is...
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Petco

Petco Hi, there. Thank you for sharing your concerns with us. Could you please ask your friend to email us at PTPsupport@petco.com, and include their phone number, the store locatio...

#990937
i took my little friend to petco for a grooming and nail cut,(my little friend was a 11 pound shih tzu) She loved and trusted everyone she met,didn't have a mean bone in her body,just wanted to be your friend.when i picked my little friend up from her grooming, she looked at me with those big sad trusting eyes, as if to tell me something, I just gave her a big hug, not knowing anything was wrong, later that night she began to vomit blood, i...
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Anonymous

Anonymous Look at this, another Shih Tzu at Petco https://petco.pissedconsumer.com/petco-s-negligence-and-the-abuse-by-the-grooming-department-20140409482232.html

Anonymous

Anonymous They should have cameras on them demand to see the footage, call a lawyer and sue them for a million, which is probably not worth what your dogs life was. Sorry for your loss,...

#990721
Today my handsome young puppy had difficulty going to the bathroom because even his Tushy was not shaved, nails not cut, and totally matted.I am still awaiting a final resolution from management regarding my 2 puppies horrible grooming experience. Awaiting follow up! They had no haircut, were returned totally matted. They were there about 6-7 hours. I finally had a conversation with the top manager, but he was going to get back to me with the...
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Anonymous

Anonymous Why dont you buy a brush and learn how to properly care for your dogs. If they are both that matted to were they cant even go to the bathroom thats called animal neglect becau...

Petco

Petco Hi there. If there is anything we can assist you with, feel free to contact us at 1 (888) 824-PALS (7257). We are available Monday to Sunday, 4am - 10pm PST. Thank you.

Took my puppies who are the sweetest ever to get groomed.They were in there approximately 10am to 6pm. No calls from them. They were not done. They were returned horribly horribly matted. I was told to buy the demattimg tools and to "go home and work on them"......after paying about $125 with tip. No management is concerned or follows up. I was never told about their 100% guarantee that the survey sent to me mentioned. I was told I could not use...
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Petco

Petco Hi there. Thank you for bringing this to our attention, we're sorry to hear about your recent grooming experience. Can you please send your phone number, the store location in...

I didn't like
  • Not getting a prompt refund
  • Management
  • Follow up from manager
#953124
The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I pointed out. They trimmed them super fast and did a poor job. I took him there one more time recently. This time, they called the WRONG phone number even though I had given them my...
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Petco

Petco We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into this situa...

2.5
I didn't like
  • Grooming service
#949886
I have hone to petco Honolulu four times in the last 6 months and every time I go the grooming department tells me one price when I book the appt and charges me another when I pick up my dog. I have talked to the Store Manager Christine several times and it keeps happening. They quote me a basic grooming, (wash, cut blow dry, nails and ear hair cut) $41.00 then after they finish grooming the bill is $56.00 to $61.00. The Kaneohe Petco says they...
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Petco

Petco Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

I brought my dog into Petco on a Sunday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly been two hours. I dropped him off at 2:00 and called at 5:30 to check if he was done, the person on the phone said she just got him on the table will need at least another 45 minutes. I had other plans for night and was not expecting him to be here for more than 4 hours like that. Why would it take...
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Petco

Petco Hi there. We're sorry to hear about your experience at your local store's grooming salon, thank you for bringing this to our attention. Please call our customer support at (88...

I didn't like
  • Service
#938919
i recently brought both my lhasa apso's to petco in lake grove to be groomed. The place was very clean, and didn't smell like wet dog. which is a plus for me. They have a new manager there, Marina my dogs love her. They went in for a bath, ears, trim nails and a hair cut, Marina did an excellent job and my babies looked beautiful. She is so good with my babies. She treats them as if they were hers, I couldn't ask for anyone better. they went...
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Petco

Petco Hi there. That's great to hear, we're so glad that Marina and the Lake Grove team took such great care of your pups! Thank you for taking the time to share your wonderful feed...

3.7
I liked
  • Management
  • Grooming
#923288
I've been taking my Lucy to Petco in the Loop Kissimmee Florida for a number of years. She is always well taken care of gets bath, ears checked, nails and teeth too! She also has a good time while there. Today Paula took care of her and she did a perfect job. Lucy is a Jack Russell Terrier, but is always well-behaved at Petco. I've always been very happy for the service we receive at Petco Grooming. Lucy comes home sweet smelling and her...
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Petco

Petco Hi there. That's great to hear, we're so glad that Lucy is being properly pampered in Kissimmee! Thank you for taking the time to share your wonderful feedback with us, we've ...