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Two weeks ago, I went to the Petco in Edmond, OK to buy some aquarium supplies and fish. After over 30 minutes of waiting for assistance, I finally went to the front where three employees were chatting (one was texting on her cell phone) and asked if I could get some...
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Petco

Petco We appreciate your feedback and apologize for the poor customer service. Can you please email us at ptpsupport@PETCO.com with your phone number, a link to your review, and the...

2.6
I didn't like
  • Absence of customer attention and employee expertise
#1023175
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I will NEVER take my dog here again. I took my golden retriever in for a haircut. I was told it wouldn't be any longer than 2 hours and that they would call me when he was done. I went and ran errands and after 2 hours had not heard from them, so I called. They said he...
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Petco

Petco Hi there. We appreciate your feedback and we apologize for the experience. Please call our customer support at (888-824-7257) so that we can look into this further and try to ...

1.0
#1022279
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I set up a repeat delivery @ Petco.com.I wanted to delete 1 item & replace it w/ another. I wanted to do so asap b4 the next delivery date. Petco operations won't allow this therefore I had to call. I was on the phone for over 30 minutes! What I want is simple, but...
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Petco

Petco Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

3.1
#1020234
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Petco Customer Care Review

#976575
2.1
Petco sucks! Went to return a mechanical cat toy that worked for one hour, then stopped working....cost $35....lost my receipt.....no capability to search by credit card and no store credit! .....And no more $150 from me every time I go there! PETCO SUCKS!
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Petco Customer Care Review

#839596
3.2
Awesome customer service in the fish department... very knowledgeable love going in to see the tattoo lady... maui petco rock's
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Petco Customer Care Review

#806883
Petco could xare less about any customer care complaints! They are all Hype....!
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Petco Grooming Services Review

#788380
Maybe now that Petco sold to a Canada outfit they will come in and fire all the district managers and all the vp's. This would be the only way to start over. Hire top management people that gives a *** about its animals and employees.
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I set up a repeat delivery @ Petco.com. I wanted to delete 1 item & replace it w/ another. I wanted to do so asap b4 the next delivery date. Petco operations won't allow this therefore I had to call. I was on the phone for over 30 minutes! What I want is simple, but...
Read more
Petco

Petco We appreciate your feedback and apologize for the the poor customer service. Can you please email us at ptpsupport@PETCO.com with your phone number and these details so that ...

#1018957
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Ordered a dog bed online, two weeks later they canceled my order. Now usually when you are able to order something they have, otherwise you won't be able to order, but I it'll say out of stock. Petco has lousy inventory control as they'll let people keep ordering stuff...
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Petco

Petco Hi there. We're sorry to hear about your recent ordering experience,thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we...

1.5
#1017839
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The assistant manager at the Orange City store, Hector, treats employees horribly. He's rude, tells customers that the employees don't know anything about their areas of expertise, and intentionally screws up work his employees have done just so he can pull a power...
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Petco

Petco Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

Today I was in the store to purchase a puppy's collar (one that wraps around legs and neck). I was told by the very helpful store clerk that I could return if did not fit. Upon walking out the store a gust of wind caught the receipt and it went flying across the...
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#1007359
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Petco es una tienda *** mucha discriminacion para los hispanos poreso si hablas español y no hablas inglés no te recomiendo ir a petco stores está tienda solo es para americanos no aceptan hispanos ni como clientes no como empleados difícil de creer pero he tenido muy...
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Petco

Petco Our apologies for the inconvenience! This is definitely not the kind of service we like to make. We'd like to have the issue looked into further- could you contact our Custome...

#1007082
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I took my dog in for the first time today to be groomed at their Heath Ohio store. I knew something was off as the groomer was not there when I arrived. They said she left to "change her clothes" because she didn't like her sweat pants. So I said I am not leaving my...
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Petco

Petco Hi there. Thank you for bringing this to our attention and we apologize for the experience. Please contact our Customer Support team at 1 (888) 824-PALS (7257) so that they ca...

1.0
I didn't like
  • Run around
  • Treatment to pets
  • Staff
#1003192
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Contact Petco

Headquarters Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, CA 92127
Phone:
(858) 453-7845
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I have been a customer at the santa rosa (CA) petco for several years and have also been using the grooming service as well . . . this week I made an appointment -- or thought I had -- for my dog to have a bath and a trim . . i was given an appointment card for...
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Petco

Petco Hi, there. We appreciate you taking the time to share your feedback with us. Would you please send us an email at ptpsupport@petco.com, please include a link to your review an...

3.3
I didn't like
  • To be turned away because of the groomers mistake
  • Failure to honor a scheduled appointment
#993778
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