Petal and Pup
Petal and Pup Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Petal and Pup has a 1.5 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and report poor customer service and return experiences.
Key Takeaways for Future Customers
- Petal and Pup reviews warn about wrong items sent and sizing discrepancies.
- Expect slow or automated responses when requesting exchanges or returns.
- High price level and costly international returns reported.
Negative Feedback / Risk Areas
- Repeated customer complaints about wrong shipments and missing items.
- Poor customer service responsiveness for exchanges, returns, and refunds.
- High return shipping costs, especially for Australian orders.
Positive Feedback
Customers like the clothing styles and product variety when orders are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Petal and Pup has a 1.5 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and report poor customer service and return experiences.
Key Takeaways for Future Customers
- Petal and Pup reviews warn about wrong items sent and sizing discrepancies.
- Expect slow or automated responses when requesting exchanges or returns.
- High price level and costly international returns reported.
Negative Feedback / Risk Areas
- Repeated customer complaints about wrong shipments and missing items.
- Poor customer service responsiveness for exchanges, returns, and refunds.
- High return shipping costs, especially for Australian orders.
Positive Feedback
Customers like the clothing styles and product variety when orders are correct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
2nd Time Wrong Items Sent
I ordered specific items and the wrong items were sent to me. I wrote to them and I haven't heard back yet.
This is the second time that this company doesn't follow what is in their own inventory. I am out of money for (2) items. For example, if you order a two piece set and it say it, be aware that you will only get one of the pieces. I order another item and a turtle neck was sent not the item that I paid for.
I will not be ordering again after I take up the information with my credit card provider. No more business with Petal and Pup; cute clothing but you may not get what you order.
User's recommendation: Be careful when you order from this company, either the material isn't what is says, they may send the wrong order to you; the response is horrible if they respond to the compliant.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need customer service.
Company fixed the issue and I have been provided with product replacement. I had wanted to speak to someone on the phone but the company procedures are handled thru email. Once I reached out in that manner they immediately reached out to resolved the issue.
Have an exchange I would like to execute for a larger size. The size I need is on the website but not available on the exchange page. I get an AI response only.
User's recommendation: Depending on how this is resolved. Do not purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
- - Accidentally ordered on Australian site; US sizes differ.
- - Return to Australia; shipping cost is $300.
- - Purchase was $296; shipping label requested.
It took a bit for them to realize what the mistake was, but they did do the right thing by me by taking care of me so I really appreciate that
Hi, I have a problem with my return. I'm trying to return it because I accidentally went on the Australian website.
I guess I went on the Australian website to order my products, and I didn't realize that those sizes are so different from US sizes. So now, you want me to send back my returns to Australia. Well, I paid $296 for the purchase, and now to return it, it's costing me $300. I want a shipping label.
This is ridiculous.
I'm super mad. Customer service stinks.
- Poor customer service
Preferred solution: I need a shipping label
User's recommendation: don’t buy anything from the Australian website it cost you more to return it then to then to keep it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible troubles
- - Dress colors were not as expected.
- - They said I bought it at a discounter and ignored my receipt.
- - I need the promised free return.
I was looking for a beauty dress to wear holiday parties and my daughter in law suggested them. It is beautiful, but the colors were different than I expected.
I somehow did get a response from them and their reply was that I must have bought the dress which I purchased only a week earlier at Target or another discounter!
I finally got my receipt from my credit card company and emailed it to them no response!
I have to get the free return that they PROMISE!!
Otherwise ???
User's recommendation: Be aware
Queens, New York
No return calls or texts about an exchange or return label
- - I love the clothing from Petal & Pup and buy many dresses, but no one replies to emails.
- - The exchange dress is no longer available.
I love the clothing from Petal & Pup. I purchase many dresses and have never returned them.
Recently, I wanted to exchange a dress for a larger size. This should have been an easy exchange, but no one returns emails. So the dress I wanted to exchange for a larger size is no longer available. I'm stuck with a smaller size that doesn't fit because of a lack of communication from this company to its loyal customers.
As much as I love their clothing, there is no accountability when a customer wants a return or exchange.
Sad. So I will not order anymore clothing from this company.
Thank you.
Helen DeFina
User's recommendation: Unless Petal & Pup gets a new customer service policy, you should steer clear of buying things from them!
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