Pet Pee Pee

COMMENTS 1 and 2 ARE FROM PET *** *** NOT BY Jhay3749!!!!! :(

Soon after I posted a complain against this company, I received a call from their office manager wanting to resolve the situation and offered to refund the money I paid for the service. After I received the check I tried to erase the post, but the system will not allow me to. I am pleased with the results, as this situation was resolved to my satisfaction.

Mrs. Haynes and PetPeePee have resolved this issue and have come to a wonderful agreement. This issue has been settled.

Thanks for your advise. It's not OK to treat the public with disrespect and unprofessionalism, and I will persue this because not only I lost my rug, lost my money, but he totally disrespected me too.

It does not cost much to sue him in small-claims court. Get moving.

I agree. Pet Per *** saved our couches after numerous attempts at other products. They got the cat *** smell out for good!

THEY STEAL MONEY AND LIE

Thanks for showing that more people have had an issue with your product as the event you mentioned has nothing to do with me and the horrible service I received what was posted was true and accurate. Try again!

The "warning" written above is a complete fabrication of the real events that took place. From the beginning of giving services to these people, the wife called in the morning of the job and decided to hang up on us after a quote was given.

We scheduled the job and the owner and employee went to the site. Customer gave us a credit card that was declined! The lady refused to give us a new credit card.

Later that afternoon her husband called and spoke with me, marketing director and manager. After arguing for, maybe 30 minutes, I finally asked him if he has inspected the rug yet, and he said, "no, i'm not home yet." So, after arguing with him, and him saying that the rug still smelled, he wasn't even home! On top of that, they still refused to pay!

After we had finally agreed that he should call us once he inspected the rug, he called within 30 minutes of our first conversation and started to argue with me again! I told him to please go home and smell the rug and we'll go from there. He refused and continued to argue with me, for no reason.

In any service that is done for customers, payment is due once service is complete. After arguing, yet again, over something that he hasn't even seen, I told him to call us in a couple of days and if the smell is gone, to call us and pay the full amount. HE DID SO AFTER 3-4! If he decided to pay, after we made an arrangement that if the carpet smells, to NOT PAY US, and if the carpet does not smell, to PAY US. Therefore, the carpet did not smell, otherwise he never would have paid us 3-4 days later!

After he paid, which was agreed that if the carpet does not smell, to pay us. He still said he wanted us to come and inspect the rug and asked us to come by again. So, we did, to keep good customer relations. All people at the site agreed that there was no smell.

This customer is trying to make a big deal out of something that is completely fabricated and false. The job was done accurately and efficiently. If he did not think so, he would not pay us after he inspected the job. Maybe he should have read the terms and conditions and/or inspected the rug before calling us and making a fool of himself.

I've used Pet *** *** and their awesome, this guy is crazy because they removed the odor the first time and nothing came back... I trust them...