Personal Comfort Bed Reviews | personalcomfortbed.com @ PissedConsumer

Anonymous

Guest-3313450

Sparks, Nevada

Over 2 months . Still didn't receive Entire comfort body pillow

Feb 03, 2022

Are you the company that I purchased Entire Comfort Pillow from ? I still haven't received pillow. Ordered November 16th and today's date is February 3rd. What is going on ? Thank you for replying back.

View full review

Loss:

$40

Preferred solution: Full refund

Terri A Kob

Terri A Kob |

No bed

Jul 09, 2020

1.8

Updated by user Jul 10, 2020

Scheduled a couple days off work also Expecting delivery of this bed so lost work money. Paid $8500 for the bed and lost work.

Have big fat zero bed and two sheets sets that have a split in them. Biggest scam ever

Original review Jul 09, 2020

Well I cant even explain how pissed we are. We have been in contact with the company for a few months now. We ordered our bed At the beginning of March I think. Due to Covid delivery was delayed and we understand that. However. even after several phone calls and I mean probably 20, we still dont have a bed. We have been told for two months now that they were going to deliver it. We paid for Delivery and set up but have yet to see our bed. But they were sure happy to take our $8000 and send us a set of sheets.

View full review

Loss:

$10000

Cons:

Service and lies
Unprofessional business communication

Preferred solution: Deliver the product and reduce the price for all of our wasted time on the phone and all of her unmet expectations and promises.

User's recommendation: Try not to expect too much.

2 comments

personalcomfort

Jul 16, 2020

Terri, we sympathize with you and are apologetic for what you have experienced. COVID has changed several things when it comes to delivering and setting up our mattresses, and we are still getting accustomed to it.

We sincerely apologize for any inconveniences this may have caused. Sincerely Personal Comfort

Reply

Helpful

View more comments (1)

Resolved

Matthew R Lcr

Resolved: Many problems

Mar 06, 2020

3.2

Updated by user Apr 05, 2020

They finally delivered the upgrade. They also gave me a significant discount.

Original review Mar 06, 2020

Initial delivery was list. We had to call the local shipping company and arrange ourselves.

Bed came and it was hard as a rock. They sent a thin layer of foam, did not do the trick. I called and they suggested a $600 upgrade. Fine.

Ordered on Feb 11. Still has not arrived. They are baffled why this was not delivered. They were supposed to let me know what was going in today.

Never called. So frustrating.

View full review

Pros:

Adjustability

Cons:

Service and lies
Overall comfort of the bed
Hard top surface and no way to improve it

Preferred solution: Price reduction

User's recommendation: Beware

4 comments

personalcomfort

Mar 09, 2020

We're very apologetic for your experience Matt. Can you please provide us with your order number so we can best assist you?

Once we get your order information we will locate your order someone will contact you immediately. Sincerely Personal Comfort

Reply

1

View more comments (3)

keith c Coi

Bad Product Management were so nice offered me a $50 guift card

Apr 14, 2020

1.8

Bought a Personal comfort bed in May of 2019 spending $3600.00, Since that time I have not been able to use the bed the way intended. First one bladder leaked they replaced after me trying numerous things. Second the pump went out I was without a pump for almost three months claim the factory ran out only after calling many times I finally did receive a loaner pump and told mine would be repaired and sent back , still waiting been two months. Third the other bladder is leaking I talked to everyone I could in Management and was told I could not return and get my money back. Their product is a piece of JUNK want to know about the company call me 321 302 **** keithcox172@***.com

View full review

Loss:

$3600

Cons:

Nothing but problems one after another

Preferred solution: Full refund

User's recommendation: Piece of junk

Featured

Kaedynce Dso

Resolved: C4 bed split king

Jul 15, 2019

4.2

Personal Comfort Bed - C4 bed split king

Personal Comfort Bed - C4 bed split king - Image 2

Personal Comfort Bed - C4 bed split king - Image 3

Personal Comfort Bed - C4 bed split king - Image 4

Updated by user Jul 15, 2019

new item received, contacted Personal Comfort support, sum what difficult to get thru to. Support Team took info. 10 days later new split king mattress set was delivered & setup.

Original review Jul 15, 2019

Shipper not so good, outstanding customer service. Broken & ripped box, ripped plastic packing, broken wood poked into mattress but the shipping clown's still delivered.

Refused delivery, took photos, contacted Personal Comfort support, sum what difficult to get thru to. Support Team took info.

10 days later new split king mattress set was delivered & setup. Delivery people did setup but couldn't answer questions, they usually deliver exercise equipment.

View full review

Reason of review:

Problem with delivery

1 comment

personalcomfort

Jul 18, 2019

We are happy things worked out. Thank you for giving us the opportunity to take care of you.

We hope you are sleeping better! Sincerely, Personal Comfort

Reply

Helpful

Anonymous

Guest-1610625

Moriarty, New Mexico

Customer sertvice

Aug 02, 2019

The bed was dupose to have white glove Delivery. It has been here a week and no one called for setting up the bed. m OI had to call customer service and they said it was all taken care of. I get the dreaded robot call says it will deliver as soon as they get it but I already have it but no set up. Call customer service again get put on hold saying I am number 1 and the it hangs me up. that happened several times. I thought I finally I had it suppose to set up bed on Saturday and I will be called with a time. I get a call good old robot call saying I will get a delivery on Saturday. I call customer service again and they tell me that the deliver call means bed set up. I told them delivery is not the same as setting up the bed. Customer service sucks they do not care. If my bed is not set up tomorrow They can return the bed.

View full review

2 comments

Guest-1837192

Mar 10, 2020

They can't even do that right. I am returning the bed. Don't waste your time and money as the customer service is awful!

Reply

Helpful

View more comments (1)

Kathy J Avi

We’ve had our Personal Comfort bed for 6 weeks.

Mar 12, 2019

4.8

My wife and I had another amazing night’s sleep. We’ve had our Personal Comfort bed for 6 weeks. This was our experience with them. The company educates you about their products so that you can make good decisions to fit your needs. From purchase to delivery they were just plain awesome. The setup was by them, they showed up on time, were quick & professional. They even put on shoe covers while in the house. They showed us how things work (no need to read the manual as the system is intuitive). Best of all when finished nothing to clean up afterward. The bed deserves some special comments. It’s comfortable. It’s easy to use and quick to learn which settings I like and my wife has hers. She particularly likes the zero-gravity setting and the massage cycle. It’s fully adjustable to either’s liking and can be independent of the others side if desired. I like that the mattress separation is small and only runs half way down so you can still cuddle if you wish. If you're looking for a new comfortable bed you should give serious consideration to this bed. The deeper you look the better quality materials, operation and experience you’ll find. Overall, Personal Comfort more than earned their 5 star rating from us.

View full review

Reason of review:

Good quality

1 comment

personalcomfort

Apr 29, 2019

We are happy to hear that you and your wife are sleeping great and that the delivery was awesome. We hope your great sleep continues for years to come.

P.S.

The massage and the zero gravity features are amazing!! I use them every night.

Reply

Helpful

Jeff P Ovh

Orlando, Florida

Dont Buy accessories

Aug 13, 2018

3.6

I really like the bed. But when you buy it, accessories arent covered under any return policy. We bought a 1k$ chili pad that doesnt work. And I dont mean broken, I mean they just dont work. They just functionally dont have the btus top cool a person thats a heat releaser like I am. Plus when you get the bed (If you order White Glove Delivery) they dont set those up either. So our bed gets here, they set it up, and then wont set up anything else. In addition, they guys that showed up didnt even know how to install the bed, but googled it the night before. SO its a buyer beware. As I said, so far I love the bed, but their policies arent very consumer friendly.

View full review

Loss:

$1000

Pros:

Bed

Cons:

Return policy

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments

personalcomfort

Aug 14, 2018

Thank you for your review, and we're sorry to hear your ChilliPad isn't cooling properly. This is a warranty issue with ChilliPad so you can contact them at 877-235-6271.

The advertise sub 60 degrees with the heat load of a body on the mattress. If it not performing, there must be an issue with your unit.

We hope your are loving your new Personal Comfort mattress. As you know, we fully disclosed verbally and in writing that our accessories, (including adjustable bases) are not returnable before processing payment.

Reply

Helpful

View more comments (2)

Jamileth Sgs

Bad choice !!!!!

Aug 12, 2018

1.3

mattress was never ever comfortable. took forever to get the damn thing, missing pieces, wrong size pieces (had to cut down some foam to fit). it seems that the pump is just...well... off. never seems to deflate much until it gets to around 11 or 12 ! that cant be right. !! when you inflate from 30 to 45, it only pumps air for a 2 or 3 seconds.... that cant be right either. its very uncomfortable. nothing like the comfort aire it replaced. the whole purpose of this mattress IS to be adjusted. like sleeping on a board !!!! LESSON LEARNED. i dealt with customer service at the beginning, but was sadly, very disappointed , to say the least. free sheets ( poor quality) doesnt fix a bad mattress. bad , scripted, customer service. next tax refund, new mattress, from ANYWHERE but personal comfort.

View full review

Cons:

Overall comfort of the bed

Reason of review:

Bad quality

3 comments

personalcomfort

Aug 14, 2018

This is not even close to a typical experience. Our products are warrantied for 25 years so if there is EVER an issue like the one you describing, our customer service department can resolve it quickly.

Since this is an anonymous review, we cannot reach out to you. Please contact our customer service team to resolve your pump/chamber issue.

Reply

Helpful

View more comments (2)

David M Rpn

Stay With Sleep Number

Sep 04, 2018

Personal Comfort has 6 service people and each time you call get a different story. We had a Sleep Number bed for over 18 yrs. far superior to Comfort bed service poor, still waiting for pump replacement . When we received the bed NO instructions included had to call three times finally received. Tech said watch video on line, what if I don't have computer told it was simple assembly. wife and I are 75 yrs.! Spend a little extra for satisfaction, no wonder rating is two stars! The air pump is not as efficient as other beds and makes weird noise when pumping up also pumps in various stages like if I want 30 on monitor is pumps stops and then pumps stops as if it doesn't know the requested setting. My pump in garage works better and knws the pressure I requested. I was also told you have to be lying down on bed to set digital number! David and Sondra Texas

View full review

Reason of review:

Problem with delivery

1 comment

personalcomfort

Apr 29, 2019

We are sorry to hear this David. Air pumps do make noise and they take a couple minutes to fill up the air chambers.

But once filled and once you have found your sleep setting. The air pump should not cut on often.

Our air chamber hold air great. Again, we are sorry to hear this, and hopefully soon you will get to sleeping great.

Reply

Helpful

Anonymous

Guest-1251985

Orlando, Florida

Strong rubber smell

May 09, 2018

2.0

I bought this bed because I had a Sleep Number bed and was happy with it, but in my new home location there was no Sleep Number store nearby. The Personal Comfort was a bit less expensive and their online marketing seemed compelling.

I have had the bed for 4+ weeks and have never slept on it due to the strong rubber smell. I have set it outside for days at a time to "air out" but the smell does not seem to be weakening. This was not a problem at all with my Sleep Number bed.

I will not buy another Personal Comfort bed. I do not recommend others to buy a Personal Comfort bed, I do not believe the quality of the bed is superior to Sleep Number bed.

View full review

Reason of review:

Bad quality

2 comments

personalcomfort

Aug 14, 2018

Hello, Thank you for taking the time to leave feedback about your experience and the Personal Comfort bed. We sincerely apologize for the experience you have had with our product and want to ensure you that we will do everything in our power to resolve this matter for you.

It is not normal for the air chambers to have a strong rubber smell. We take extra steps to ensure the air chambers are unscented when they arrive to your home for assembly.

Unfortunately, this post was created on a third party and not within our service system so the timeliness of a resolution may be too late and this issue was already resolved. In the event that our Sleep Specialists did not resolve this issue can you please contact us at 1-888-694-4088 x2 and we'll be happy to help you.

Reply

Helpful

View more comments (1)

Teresa G Qri

Did not receive what I ordered

Jul 23, 2018

I ordered a "split king" mattress. I received an XL twin. I was originally told that the split king was two twins and they would ship my other one. Then I received a call wanting to add another $120 to my charge card for the other mattress. I refused. The webpage shows a picture of two mattresses on the split king page. The cost is $175 plus $5. There is no indication that the cost if for one mattress. I paid $180 and they are refusing to send the other mattress. My order confirmation says split king and the packing slip says XL twin. They admit the webpage shows two mattresses, that I ordered a split king and that I received one twin but they refuse to complete my order.

View full review

Loss:

$180

Cons:

I only got half the mattress i paid for

Reason of review:

Poor customer service

Preferred solution: Full refund

3 comments

personalcomfort

Jul 18, 2019

This review is only based on parts and not the actual Personal Comfort number bed mattress.

Reply

Helpful

personalcomfort

Aug 07, 2018

We will absolutely allow this customer to return her air chamber. We'll even send her a shipping label.

This customer did not buy a "mattress", the customer purchased an air chamber for a competitors brand. The customer intention in purchasing this product is replacing her air chambers for her number bed from another manufacturer. We offer this product replacement as a courtesy as our competitors charge twice as much for their replacement chambers. The customer ordered what she thought was 2 air chambers but actually just 1 as evidenced by her invoice TW-XL Vulcanized Rubber Chamber Quantity 1.

(customer uploaded their receipt).- The customer purchased this online unaided by anyone from Personal Comfort.- Rarely do customers replace both chambers at the same time so we do include the option of a SPLIT KING size but there is only the option to order one.- From the screen shot the customer sent us, the heading says "SINGLE or DUAL" and it clearly says "SINGLE".Below are the specifications of the air chambers that are displayed below the pictures of the product on the web page the customer uploaded. We try to be as clear as possible using the words "PER CHAMBER".Twin - 67" x 30" x 5.5"Twin XL - 72" x 30" x 5.5"Full / Double - 67" x 46" x 5.5"Queen Single Sleeper - 71" x 51" x 5.5"Queen Dual (per chamber) - 72" x 26" x 5.5"King (per chamber) - 72" x 30" x 5.5"Cal King (per chamber - 76" x 32" x 5.5"Our web page shows what the customer should have chosen. Single = 1, Dual =2. The price is is increased by $120 with the second chamber added.

This is the offer that the customer refused.

Personal Comfort does pay the shipping charges and there are no taxes charged outside of Florida.If the customer would still like to order the 2nd chamber, We will authorize an exception reduce the price to $90 or half the price of original chamber, as an apology for creating confusion for for the customer. The customer can call 888-373-9996 Option 2 to order.

Reply

4

View more comments (2)

David W Yjy

Buyer be very aware

Mar 20, 2018

1.3

couldn’t adjust the bed except to soft it hits frame or too hard might as well sleep on floor. I wrote a review on another site on this bed only for the company to retaliate what I said was not fair or accurate. The words were twisted enough to make someone believe it. What a sham this company is. I will admit there was a time I did not contact them as life was too busy, but 3-4 emails were sent before a response. The last emails were always threatening with a lawyer to even get a response. By the way if you don’t like the bed. There’s a restock fee and they will not take the frame back at all. Spent 1500 got 900 back. You do the calculations of whether this is a worthy company or not.

View full review

Reason of review:

Bad quality

1 comment

personalcomfort

Apr 29, 2019

I am not 100% sure on what your trying to say and what the problem is or was. We are sorry it took too long for us to respond to your emails, that is unacceptable on our part and we are sorry for that.

Unfortunately, this post was created on a third party and not within our service system so the timeliness of a resolution may be too late and this issue was already resolved. In the event that our Sleep Specialists did not resolve this issue can you please contact us at 1-888-694-4088 x2 and we'll be happy to further help you.

Reply

Helpful

Analese Bck

Was lied to.

Dec 29, 2017

2.5

So....I was on there web site thinking about ordering a bed from them. While I was thinking and waiting for a promo code a rep started chatting with me.

I told him I was waiting for a promo code he said I can help you, He said I will take 50.00 dollars off your order plus send you 2 Queen size pillows so I agreed to placing the order he was very nice. Well I received my bed a couple of weeks later I had 3 boxes opened all the boxes No pillows. I contacted the company to find out if they are being shipped separate, the first person didn't respond so I contacted them again and a woman responded she said she was going to check into it. Well she responded and said they oftered me 50 off but no pillows, I told her I had no reason to make this up to go through the chat session and she would find it.

She said they dont keep them but she believed me and the would send me the pillows.

Got home from work today to find a box from them....one pillow instead of 2. I have no complaint of the bed as of yet, but Iwill never order nor will I recommend this company to any one.

View full review

Reason of review:

Not as described/ advertised

2 comments

personalcomfort

Apr 29, 2019

We are sorry to hear you went through this. We do ship our bedding and mattress items separately because the bedding will arrive sooner than the mattress.

This could have a been a simple mistake of the agent not putting your pillows in the order.

However, I am sorry that you had togo through this. This review was written a goo d while ago and we have used this type of feedback to improve ourselves, so thank you for you feedback.

Reply

Helpful

View more comments (1)

Anonymous

Guest-1249711

Strong rubber odor lingers and returns took too long

May 07, 2018

3.7

Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Not sure if this is healthy breathing this while asleep for that duration and longer if you keep the 2 twin bed set. A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. When told that we want to return the bed sets, they ask that we continue to try them as the month's trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month, continual calling to ask about the possible paperwork was annoying. Unbelievable!

View full review

Pros:

Affordability and functionability

Cons:

Strong rubber fumes lingers for more than 3 weeks after assembly

Reason of review:

Return, Exchange or Cancellation Policy

1 comment

personalcomfort

Apr 29, 2019

We are sorry that you had to go through this. I assure you this is not normal for the air chambers or anything to have a strong smell.

We take extra steps to ensure the components are unscented when they arrive to your home for assembly.

Unfortunately, this post was created on a third party and not within our service system so the timeliness of a resolution may be too late and this issue was already resolved. In the event that our Sleep Specialists did not resolve this issue can you please contact us at 1-888-694-4088 x2 and we'll be happy to help you.

Reply

Helpful

Personal Comfort Bed

Personal Comfort Bed Overview

Media from reviews

Top Personal Comfort Bed Reviews

"C4 bed split king"

"BE PREPARED TO REPLACE YOUR MATRESS CHAMBER EVERY 2 - 3 YEARS"

BE PREPARED TO REPLACE YOUR MATRESS CHAMBER EVERY 2 - 3 YEARS

Over 2 months . Still didn't receive Entire comfort body pillow

No bed

Resolved: Many problems

Bad Product Management were so nice offered me a $50 guift card

Resolved: C4 bed split king

Customer sertvice

We’ve had our Personal Comfort bed for 6 weeks.

Dont Buy accessories

Bad choice !!!!!

Stay With Sleep Number

Strong rubber smell

Did not receive what I ordered

Buyer be very aware

Was lied to.

Strong rubber odor lingers and returns took too long

Companies Similar to Personal Comfort Bed

Sleep Number

Select Comfort

Aero Bed

Fox Air Beds

Why Trust Reviews on PissedConsumer?