Perris Valley Kia

I am 70 years old and in all my years, I am failing to remember a time when customer service by any company has been as bad as what I am experiencing with Perris Valley Kia.
Last week, I received a notification from Kia America stating that my car qualified for a theft deterrent installation at no charge and that I should make an appointment with my local Kia dealer to get it done. So, of course, the next thing I did was go to the Kia Perris Valley website, where I already have an account as I have had work done on my car done before and when I signed in, it stated that there are no recalls on my car and then if I need to bring it the initial estimate would be $169!! WTF??? So, I called them at the number provided for service on the dealer's website.
Young lady answered the phone and I briefly told her what the issue was and was told I had the wrong department that i wanted service (well, that is the number I called, so already there is a problem) and she transferred me. The phone rang multiple times until answered by an automated system which said that there was no one available to take my call, and then it just hung up on me. So, I called again, this time calling the general number as listed on the website.
I pressed "2" after being prompted, for the service department and person answered it in the service department. I explained about the notice, the no recall notation on the website and about no online appointments for 30 days at least when trying to make an appointment online. He told me that it was the website policy to not accept appointments within a 30-day period (GREAT way in my opinion to chase customers away) and then he told me that I needed to make an appointment, and he would transfer me to the appointment desk. The call was transferred and again, no human, phone was answered by automated system which said There is no one available to answer your call and then just "beeped". Nothing about leave a voice mail, a number after the beep or anything, just the beep. I left a message anyway not even knowing if that is what was expected.
so, after that, I completed the contact form on the Perris Valley KIA website at https://www.perrisvalleykia.com/contactus and explained my situation. The only responses I have received so far is from the sales department. My situation has had nothing to do with sales, I have never mentioned sales and believe you me, I will never mention sales at this dealer even if they were the last dealer on the planet. I would rather walk than buy a new car from this place.
I received no less than 7 or 8 emails and texts combined from the dealership sales department including from the general Sales Manager himself. Obviously their contact system does nothing more than create auto-responses from their sales and marketing department and that no one reads the information or requests provided in the initial contact.
This morning, I took the chance by calling the phone number that was on one of the many emails I received from a Mr. Adam Awwad of the sales department in hopes it was a direct line. He answered, it was a direct line. I asked him why he was contacting me, and he said he was responding to my inquiry (Yes, that is what he said) about a new car. I told him I wanted to talk to the general manager or the dealership owner. He said hold on, I could hear him in the background talking to someone saying that there is a (my name) on the phone with a complaint. The phone was picked up by a person saying he was the Sales Manager, I did not catch his name, but I believe it was Jose Salgado, who, believe it or not, was one of the people who emailed me that said, "My name is Jose Salgado General Sales Manager, I see that you have been in communication with Alexander Nicola about the Kia Full Line. If there is anything that I can do to earn your business please let me know."
Well, I have no clue who this Alexander person is but that kind of figures right? I never inquired about the full line of Kia autos. I never asked anything about sales.
Anyway, this manager, who was, in my opinion, very rude, although I was very angry, told me that I could either let him help me or I could be on my way. Said website was new in the past couple days with the addition of AI, (I do not care *** that has NOTHING to do with phone calls) and then told me that he would have the service people call me back. I have heard nothing yet. I told him that I was going to bring my car in for 70K maintenance which would soon be coming up and that I doubted I would bring it to Perris Valley Kia for such. His response was that I could take to LA, San Diego or wherever I wanted.
There are more details, but why post them? I think what I have written is indicative of the experiences one might expect from Kia Perris Valley.
In my opinion, the place is a joke and care about nothing but selling you a new care with ALL their communications and responses being geared towards such.
PISSED OFF!!!