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Permaseal USA

Permaseal USA

permasealusa.com
What is your customer experience with Permaseal USA?

Permaseal USA Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Permaseal USA has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Beware of this company and their services.They have more dissatisfied customers than you can imagine, on numerous consumer websites, and it appears they don't care about their business reputation!".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

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Media from reviews

Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee against any rot,...
Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 2Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 3Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 4Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 5Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 6Permaseal USA - Permaseal is not honoring the 25 year warranty/guarantee... - Image 7
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Douglas R Ped

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Permaseal is not honoring the 25 year warranty/guarantee against any rot, deterioration, or decay after wood treatment and sealer was applied to my deck.!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 02, 2023

I have been in contact with the local news media and shared my complaint with a senior investigative reporter. Furthermore, I have inquired about filing a court case against them.

Updated by user Aug 02, 2023

I have filed complaints against them with the Better Business Bureau, the Attorney General of the state of MO., and the Federal Trade Commission.

Updated by user Aug 02, 2023

They still have done nothing for me as well as all the numerous other customers that have complaints about their company.

Original review updated Jul 04, 2023
I told this company over a year ago, and 3 years since purchasing their wood sealing treatment, about some rot, decay, and deterioration that was beginning to occur on my treated wood deck. Initially, a guy came out, looked at my deck, took pictures, and assured me that they were going to repair the deck.

Then they would retreat the replaced wood once again. I had been patiently waiting throughout last fall /winter season.

It was only a few months ago that Ben Jensen, the owner, told me in a phone conversation that they would repair/replace the wood on my deck as well as reseal it. NOW THEY TELL ME THAT MY 25 YEAR WARRANTY DOESN'T COVER THEM REPLACING ANY OF THE DAMAGED WOOD!..This company does not stand behind their service in that they make excuses why the warranty does not apply!..Countess customers are treated this way and they should be ashamed of their business practices!
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Loss:
$5200

Preferred solution: I want them to honor the 25 year warranty and repair my deck as well as retreat it!

User's recommendation: Beware of this company and their services!....They have more dissatisfied customers than you can imagine, on numerous consumer websites, and it appears they don't care about their business reputation!

1 comment
Guest

Any reputable business should value the integrity of their company name, product or services; as well as their customers experience and overall satisfaction. Losing any recognition of providing honest quality work, not providing reasonably decent or professional customer service, and not honoring contractual warranties is a shameful way to operate and practice business!

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