Perlego
Perlego Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Perlego has a 2.4 star rating based on 4 reviews and consumers are mostly dissatisfied. Rating distribution shows more unfavorable than positive feedback. Reviewers value Billing Practices and Website but cite high price level.
Key Takeaways for Future Customers
- Perlego reviews warn about persistent billing and subscription charges.
- Expect to request refunds and contact customer service for membership issues.
- Catalog is large; consider buying the book vs membership cost.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and duplicate charges.
- Difficulty canceling subscriptions and slow refund resolution.
- Poor reliability of features like the research assistant and support response.
Positive Feedback
Users note a huge book library as the main benefit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Perlego has a 2.4 star rating based on 4 reviews and consumers are mostly dissatisfied. Rating distribution shows more unfavorable than positive feedback. Reviewers value Billing Practices and Website but cite high price level.
Key Takeaways for Future Customers
- Perlego reviews warn about persistent billing and subscription charges.
- Expect to request refunds and contact customer service for membership issues.
- Catalog is large; consider buying the book vs membership cost.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and duplicate charges.
- Difficulty canceling subscriptions and slow refund resolution.
- Poor reliability of features like the research assistant and support response.
Positive Feedback
Users note a huge book library as the main benefit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jakarta, Jakarta
Hello Perlego Team, I was charged 3...
- Charged 3 times for a single monthly subscription.
- Date: Apr 9; Mastercard.
- I only intended to subscribe once and request a refund.
Hello Perlego Team,
I was charged 3 times for a single monthly subscription.
Here are the details:
* Date: [9 April]
* Payment method: [Mastercard]
I only intended to subscribe once.
Could you please help me refund the duplicate charges?
Thank you.
Preferred solution: Full refund
Denver, Colorado
I can not access to the research Assistant. It keep said that "something went wrong while generating overview
I can not access to the research Assistant. It keep said that "something went wrong while generating
Lakeville, Minnesota
Cannot cancel Subscriptions EVER
- Cancelled Perlego for my daughter's college book, but I'm billed.
- I can't access the account to stop charges; buying the book may save money.
Hello I got Perlego so my Daughter could read a book for college she does not need this anymore so I cancelled the account but have been getting billed every month and now since I cancelled the account I am no longer able to access said account to get it to stop. Just buy the book instead you will end up saving money in the long run
User's recommendation: Just buy the book its cheaper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled monthly subscription
- Canceled subscription last month, but charges continue.
- Account deleted; cannot log in; email on file Genesis.Garcia4@***.utsa.edu.
I canceled my monthly subscription last month and perlego is still charging my card. I would like for yall to remove my information and stop charging my card when Im not even using the website anymore. When I canceled it I deleted my account as well so Im not even able to log back in to confirm.
Email that was used on the account was
Génesis.Garcia4@***.utsa.edu
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for refund
- Charged for two months of Parlego in London after canceling February 2024.
- Previous issue had no response and cancellation and refund requested.
I've been charged for two months for my Parlego subscription in London even though I cancelled it back in February 2024. I've submitted this issue before, but nobody got back to me. Please cancel my subscription and I want my money to be refunded.
Preferred solution: Full refund
Canceled my subscription but is still charging me
- Canceled subscription last month but charged again.
- Remove card and data; account canceled; cannot log in; on file Genesis.Garcia4@***.utsa.edu.
I canceled my subscription last moth and it has now charged me again. I canceled and deleted my account with Perlego so there isnt a way i can log back in to verify what happened.
Im very bothered and would like for yall to remove my card and information.
I am no longer using this website. The email that was used was (Genesis.Garcia4@***.utsa.edu)
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of fee
i have cancelled my subscription on 19 March 2024 and received an email from Perlego on the same date, but i was still charged 18 USD on 4 April 2024, i want my money to be refunded.
- Huge books
- Subscription cancel is difficult
Preferred solution: Full refund
User's recommendation: be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription was unsuccessful
- Transaction was declined due to security alerts.
- The bank says the issue is resolved and the merchant must reprocess the transaction.
I have contact my bank to inquire about my recent transaction that was decline they state the transaction was decline due to security alerts it has been resolve it is up to the merchant to reprocess the transaction.
Thanks
Preferred solution: Process a subscription charge
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