Susan C Bwi

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They refused to service my 48" Capital Range that I bought from them.

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I purchase a prostyle range from them. It is just out of warranty and I was clear that I did not expect them to cover it under warranty.

I was given the run around, scheduled for service twice, no show each time. Owner, Rocco tried to pick a fight with me so he would have an excuse not to deal with me.

No one else will service because I didn't buy from them and all other service people are too far to be bothered with it. I now have a $15000 paperweight in my kitchen.

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Loss:
$15000
Pros:
  • Less expensive than some
  • Family business
Cons:
  • Refuse to repair what they sold me was willing to pay

Preferred solution: Apology

User's recommendation: Never buy anything from these people. Worst liars EVER!

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