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Poor Customer service

2.8
I ordered a pair of pants approximately 2 months ago. After placing the order, I realized that my address was incomplete. The apartment number was missing. So I started sending them several messages in hopes that the error would be corrected before shipping. That didn't happen, and the item was undeliverable. I have sent many more messages after that, trying to get them to reship the item. So far almost 2 months later no item and no refund. They do not seem to have a phone number and their response to my messages is very erratic. Not sure if I lost my money.

User's recommendation: Do not use this company.

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#4412062 Review #4412062 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Horrible customer service
Loss
$200
Preferred solution
Apology

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Verified Reviewer New Reviewer

Order status

What happened to my delivery. It was supposed to arrive Wednesday.Why have i not received the order yet. I expect delivery today, even though it was promised to arrive two days ago

User's recommendation: Follow up on your order.

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#4309745 Review #4309745 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

They are not responding to emails

The number I called is not "available ". There is another phone number I tried which just has a busy signal. Any reputable company should have a way to speak with a customer service representative especially if they are not quickly responding to emails
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#4252669 Review #4252669 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Do not sell or share my info with anyone

1.0
I am trying to get my information removed completely from the list such that it will not be sold or shared with another party. I tried calling the CS # and the call would not go through The emails I need removed and any personal info associated with themare: Sandieej@***.COM Sejacobi12@***.COM

User's recommendation: This company is shady and difficult to contact to get what you need. They sell your info and then you start getting unordered promotions to your home. They exploit and invade your privacy.

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#3471645 Review #3471645 is a subjective opinion of poster.
Preferred solution
Delete my info from your sell/share lists completely. I do not want my info given, sold or shared with anyone associated with your services. refund charges & call me to confirm receipt of this request.

Very unhappy but they wouldn't cancel my account

1.2