Perfume Online Canada
Perfume Online Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Perfume Online Canada has a 2.3 star rating from 6 reviews and consumers are mostly dissatisfied; reviews mention issues with customer service, shipping, tracking, and damaged items.
Key Takeaways for Future Customers
- Check Perfume Online Canada reviews and expect mixed experiences.
- Confirm tracking and shipping details before purchase.
- Document orders and emails for possible disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonresponsive customer service and email-only support.
- Reports of missing tracking numbers, delayed or undelivered orders, and damaged leaking packages.
- Price level seen as high despite issues.
Positive Feedback
Some customers praise shipping and lower cost; a few call the company great.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Perfume Online Canada has a 2.3 star rating from 6 reviews and consumers are mostly dissatisfied; reviews mention issues with customer service, shipping, tracking, and damaged items.
Key Takeaways for Future Customers
- Check Perfume Online Canada reviews and expect mixed experiences.
- Confirm tracking and shipping details before purchase.
- Document orders and emails for possible disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonresponsive customer service and email-only support.
- Reports of missing tracking numbers, delayed or undelivered orders, and damaged leaking packages.
- Price level seen as high despite issues.
Positive Feedback
Some customers praise shipping and lower cost; a few call the company great.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
They are not the company they claim to be.
They are just not the company. They just want to sell us something else. I just need to talk to customer service, and they didn't know anything.
- Canadian
- Not customer service
Preferred solution: My item.
User's recommendation: Not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mississauga, Ontario
Resolved: I ordered a few perfumes from Perfumes online Canada on May 11, 2026. I have received no information about my order despite several emails to them. Their website does confirm the order.
Company fixed the issue and I have been provided with product or service ordered. They replied to my email and apologized for the delay. The order was delivered on May 14, 2026, at around 7:00 pm.
I ordered a few perfumes from them on May 11, 2026. I was expecting a message from them stating shipping and delivery information.
Not having heard from them, I wrote them two emails.
I have not received any response so far. Very disappointing customer service.
- Totally unreliable
User's recommendation: Don’t deal with a company which makes it so difficult for you to contact them. They do not give their phone number for customer support. The only way to contact them is via an email. They don’t resort emails!
Toronto, Ontario
Order detail
My order has not been delivered, and it keeps saying waiting for details and I don't know what waiting for details
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Varennes, Quebec
BAD SERRVICE
- Delivery SMS occurred while away; wife was home.
- Driver hung up then spoke aggressively and insulted me.
- Order not received; cancel and confirm.
Dear Customer Service,
Commande PE#49077
I am writing to report a very disappointing experience regarding my recent order.
Earlier today, I received an SMS from your delivery driver while I was not at home, although my wife was present at the address. About an hour later, I called the driver to follow up.
During this call, the driver hung up on me and then called me back, behaving in a very aggressive and rude manner. He used inappropriate language and insulted me, which I find completely unacceptable.
As a result of this incident, I did not receive my perfume order.
More importantly, I am very concerned about the level of professionalism and customer service in your delivery process. This experience has seriously affected my trust in your company.
I kindly request that you cancel my order immediately and confirm the cancellation as soon as possible.
I expect you to address this matter seriously and take appropriate action regarding the driver's behavior.
Sincerely,
Rachid Mallis
1414 des Sittelles Longueuil QC
J4J5K3
Preferred solution: Full refund
User's recommendation: zero
Montreal, Quebec
Colis
I have not received my package, and I still have not had the tracking number and I do not have the identity of the carrier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion!!why am zi paying for shipping? I thought it was free shipping!!! I have never ordered from you. Others have told me they receive free shipping
I thought it was free shipping. Others have recommended you because of free shopping. I have never ordered from your website begire
Perfume
- Ordered 6 perfumes; order 470****.
- Perfumes include Khamrah Qahwa and Lattafa Emaan.
- Opened one bottle; sprayed once; buyer is a first-time customer.
i just order 6 perfums and my order number is 470**** and i order Lattafa Khamrah Qahwa
Fabulo Intense Initio Rehab Extrait De Parfum Oud For Glory Bade'E Al Oud Bade'e Al Oud Amethyst i open it but i only sprayed it 1 time and im a first time buyer can i return it im going to keep Lattafa Emaan
User's recommendation: im allergic to the snts i did not know that but i cant wear this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I am unable to use the tracking link provided. I...
Company fixed the issue and I have been provided with settlement agreement.
I am unable to use the tracking link provided. I ordered my items one week ago, last update email from 5 days ago "Some items in your order are on the way"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
Their shipping is excellent, and customer service is also 5 stars. I fail to understand why others are complaining. I find them great.
- Great company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived a leaking perfume
- Shipment delayed; bottle half-full and leaking.
- Emailed photos; no response.
- I will call them; I do not trust this company.
They asked me to send back the perfume and they will replace it. They received it back but no communication from them about sending the replacement.
I bought an expensive perfume from them. The shipment was delayed a few times until I got it.
The bottle was half full and leaking all over the place. I emailed them about it. They replied asking for pictures, which I sent them. Ever since, there has been no response whatsoever.
I sent two additional emails asking them to respond and let me know what is going on, without any success. Now, I've got their phone number from somewhere on the internet, and I will try to call them.
Please do not trust this company! I thought that since they are located in Toronto, they should be good, but I was wrong!
- Located in the same city
- Nonresponsive customer service
- Slow delivery
Preferred solution: Full refund
User's recommendation: Do not trust this company! Use frangrance.net instead.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issue
- Ordered perfume on January 12; not delivered by February 20.
- No response after emailing and calling twice; would not recommend.
I still have not received a call back to my two voicemails I left them. Nor did they reply to my emails.Very frustrated as I am out $110!! I’m left in the dark wondering if I should buy the perfume I ordered from a local store or if magically my order will arrive ?!!Will never use this company again!!!
I ordered my perfume on January 12th and it is now Feb. 20th and i still have not received my delivery!
I have emailed twice and phoned twice. No one has responded to me yet.
This is absolutely terrible customer service!
Would never recommend.
- Cost is less
- I never got my product so that eliminates the pro above
Preferred solution: Deliver product or service ordered
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