Munaverali G

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Shipping

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Their shipping is excellent, and customer service is also 5 stars. I fail to understand why others are complaining. I find them great.

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Pros:
  • Great company
Piroska K

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Verified Buyer
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Verified Reviewer

Received a leaking perfume

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Perfume Online Canada - Received a leaking perfume

I bought an expensive perfume from them. The shipment was delayed a few times until I got it.

The bottle was half full and leaking all over the place. I emailed them about it. They replied asking for pictures, which I sent them. Ever since, there has been no response whatsoever.

I sent two additional emails asking them to respond and let me know what is going on, without any success. Now, I've got their phone number from somewhere on the internet, and I will try to call them.

Please do not trust this company! I thought that since they are located in Toronto, they should be good, but I was wrong!

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Loss:
$174
Pros:
  • Located in the same city
Cons:
  • Nonresponsive customer service
  • Slow delivery

Preferred solution: Full refund

User's recommendation: Do not trust this company! Use frangrance.net instead.

Elizabeth S Ilg

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Verified Reviewer

Order issue

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I ordered my perfume on January 12th and it is now Feb. 20th and i still have not received my delivery!

I have emailed twice and phoned twice. No one has responded to me yet.

This is absolutely terrible customer service!

Would never recommend.

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Loss:
$109
Pros:
  • Cost is less
Cons:
  • I never got my product so that eliminates the pro above

Preferred solution: Deliver product or service ordered

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