New Reviewer

Blackmail, harassment, not honoring warranty

I bought a used car on 3/11/2020 with a full warranty. On 4/30, my car's Front Left tire completely blew off the car, forcing me to lose control and my car being completely undrivable. I called the dealership, spoke to the sales rep who sold me the car, he told me to have it towed to them. 5/1, I spoke with the owner and he said that ''something is fishy'', ''why would the car tire do that'', ''when it left here, it was in perfect shape'', ''someone must have tampered with your car's tire''. He said he would have his mechanic look at it on Monday. 5/4 the mechanic called me to tell me that the only way the tire could have come off like it did, forcing me to crash down on my rotor and losing control of the car, was because someone MUST HAVE loosened the lug nuts. The only explanation is that someone must have tried to steal my (used tires from my used 2009 car), got scared during it, and ran off. There is no other explanation because they would never not do their job right. I explained I work at a hospital with security cameras in the parking lot. There have been no issues of someone tampering with cars at my job. Also, with he Covid-19 pandemic, I don't go anywhere. I go to work and then home. I live in the middle of nowhere cow country, and have 4 large dogs. NO ONE tried to come and take my car tires. I called the owner, and tried to explain how I think this is covered in the warranty. I said it's not legal to not honor the warranty. He told me "then get a lawyer. I have lawyers surrounding me! If you want to take me to court for $1000, I'll turn it into $10,000 on YOUR *** Oh, and if you want your car, it's $100." He then hung up on me. My boyfriend called to pay the $100. The owner told him, "No, the only way I'll release the car is if you take down any bad reviews, post a good review on google and sign something that says she'll never post a bad review anywhere." Long story short, I managed to get my car out of there and had to pay $100. Owner's name is Jacob, the sale's rep is Caleb. Oh, and the tow truck driver who took my car out of there said that the screws the lug nuts were supposed to be on are very warn, cracked and chipped. He said he's sure that contributed to the wheel coming off the car.

User's recommendation: DO NOT do business here.

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ID
#1911169 Review #1911169 is a subjective opinion of poster.
Service
Performance Motorcars Customer Care
Cons
  • Staff
  • Unethical business practices
  • Not honoring warranty
Preferred solution
Pay for the damages to my car, as per my full warranty.

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