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Verified Reviewer New Reviewer

Vape don’t work

1.0
PerfectVape - Vape don’t work
PerfectVape - Vape don’t work
Opened my products today as they arrived today and not the 21st as I was told! Need help now!! I paid the money and I should be refunded or get an exchange!
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#3606234 Review #3606234 is a subjective opinion of poster.
Pros
  • Easy ordering
Cons
  • Extremely poor customer service
Loss
$13
Preferred solution
Full refund

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Verified Reviewer New Reviewer

My orde was not delivered

My order #124**** was placed on April 1, It was shipped on April 4. I still have not received my order. If I dont receive a satisfactory response or refund I will claim it as a fraudulent charge on my account.

User's recommendation: Don’t order from perfectvape.

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#3586960 Review #3586960 is a subjective opinion of poster.
Cons
  • Order not delivered
  • No delivery
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Wheres it at

4.0
I ordered a few vapes on march 12th and i haven't even gotten a tracking number yet. Just wondering when it will arrive
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#3452910 Review #3452910 is a subjective opinion of poster.
Location
Daniel, Wyoming
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Product has not came yet it has been over a week

PerfectVape - Product has not came yet it has been over a week
Hello my name is Alicia and I ordered a Hyde rave pen on last Monday and it still has not arrived yet.
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#3228877 Review #3228877 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer Junior Reviewer

Poor customer service

1.5
I'm kicking myself for giving this company a second chance. After a prolonged and very unpleasant experience a few months ago in attempting to get replacements for two defective e-cigarettes (the brand was Loosie Stiks) I decided to try another of their products (BLOW disposables). Big mistake. This time four out of an order of ten had dead batteries. This time I abided by all their rules, to the best of my ability. I opened and tried all ten as soon as they arrived, I notified them immediately, and I sent them back at my expense. They require a person to somehow videotape themselves puffing on the dead e-cigs and because I don't have a camera on my computer or a cell phone they refuse to send replacements. Be warned. This company does not stand by their products. Their prices seem to have value, but when you take into account that half your order is unusable and they reuse to make it good, then the "value" disappears.

User's recommendation: Stay away from this company.

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#2301891 Review #2301891 is a subjective opinion of poster.
Service
Perfectvape Customer Care
Cons
  • Extremely poor customer service
Loss
$25
Preferred solution
Let the company propose a solution

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Verified Reviewer Junior Reviewer

Resolved: Bad customer service

2.7
Update by user Nov 06, 2020

Company fixed the issue and I have been provided with product replacement.

Update by user Nov 06, 2020

They did an about-face and replaced the two e-cigs that were defective. I'm very glad to have this resolved.

Original review posted by user Oct 07, 2020
I had been ordering e-cigarettes from this online company for awhile with no problem. In August 2020 two disposable e-cigs in a pack of ten that I ordered were defective. Should have been very easy to credit me on my next order. Like any other reputable business would do. Not these guys, though. First you get an automated robo-type response. I got two of these. They tell you that you have to send them a "video" of you trying to puff on the dead, uncharged e-cig. I have no idea how to do such a weird thing. I don't have a cell phone or a computer that takes pictures. The whole thing sounded pretty outlandish. But it got weirder. They said even if I figured out how to send them this video they wanted they still wouldn't credit me for their defective products because I only had 48 hours from the time I'd received them to make a claim. Remember I'd ordered a ten pack. This brand of disposables--Loosie Sticks-- are the equivalent of a pack of regular cigarettes. So ten was the equivalent of a carton. And they expected me to have gone through the whole ten pack in 48 hours. When I questioned the logic of this I did get a regular email from a real person who didn't give his name. He had snarky comments about how I should have opened up all ten when I received them. Like a person would do that with a regular carton of cigarettes. Or a dozen eggs! Or anything else. He also implied that they have to have all these impossible rules in place to guard against fraud. I feel very insulted by an implication like that. Be warned. PerfectVape does not stand by their products.

User's recommendation: Don't do business with PerfectVape.

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Resolved
ID
#2214690 Review #2214690 is a subjective opinion of poster.
Service
Perfectvape Customer Care
Pros
  • Good price
Cons
  • Poor customer service
Loss
$9
Preferred solution
Full refund

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