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Dental treatment plan never submitted and played blame game

1.0
We all know that the absence of any articulated principle and silence only supports the principle that's needed to remedy the general ills that lie beneath. Given such reality, it is not surprising that there are those in fact will arguer about this issue. It does not require a PH. D. to question what is and still are common sense. To the vast majority in this county we all know that one plus one in basic arithmetic equals two. Therefore, how can any business not know the basic elements in communication. Failure to communicate and less to respond are the norms for Perfect Teeth at 2223 S. Pkwy Denver, CO and Sun Life Assurant Dental. They have designed fundamental principles and mechanisms that sets precedent for abuse of the system. As a member of one of the largest federal employee union Assurant Dental has been a long contractor for members. One common assumption is that there are strength in numbers. This perspective does not exist with neither party. On December 9, 2020, I visited Perfect Teeth for some overdue dental care due to the COVID-19 backlog for patients waiting. This is the same location I left in Fiscal Year 2011 due to gross unspeakable professionalism. I mistakley decided to return to the location when I was informed it was UNDER NEW MANAGEMENT according to the officer manager. Nothing worse than buying a banner and advertising UNDER NEW MANAGEMENT when you still have no accountability to the public besides $$$ financial gain. Prior to leaving the dental office I was specially told that they would contact Assurant for the cost of treatment. To date, there has been a blame game and a gross complete failure to obtain the information. Every time I called the office at Monaco Pkwy., I was a given a different answer and told the insurance company has not provided the information. The insurance company informed me twice that the office has completely lied about providing the information. A reasonable time lapsed before contacting both parties again. However, on January 14, 2021, an individual at Sun Life named Shakeria informed me that the dentist office submitted a claim with a dentist that are not in the network. The Sun Life Dental Provider Directoary specially list all eligible dentist and offices was sent to me on October 21, 2020. Both parties implications are clear and a strong indicator you are fair game as well. Rod Stewart said it simple Wish I knew what I know now in his song Ooh-La-La.

User's recommendation: DO NOT GO TO THIS DENTAL OFFICE.

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ID
#2380934 Review #2380934 is a subjective opinion of poster.
Pros
  • Federal group dental care low price monthly
Cons
  • Will not submit a claim timely and make several mistakes
Preferred solution
Let the company propose a solution

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Verified Reviewer Advanced Reviewer

Claim of lost dental records and visits

1.0
An Easter egg hunt on the White House lawn. Christmas a national holiday and prayers open legislators sessions. Now if you are a target of extreme dehumanization because of your race how would you view it? Let's pull back the curtain and expose the Oz for what it's worth. Racism stalks every day although, the Jim Crow Law's have been struck down the spirit is still well alive at Perfect Teeth located at 4521 E. Virginia Avenue, Suite 100, Denver, CO 80246. I called the clinic and spoke with a "Karen." Everyone knows "Karen" these days. Karen told me I had never been to the clinic although I had been going there for two years. So let's examine the evidence. Sun Life Financial Dental debit my bank account each month for dental fees. In additional they assigned me the dental location. Called back on a different date and spoke with "Karen's" cousin she echoed the same statement. If you want to talk with a CEO call back around lunchtime when "Karen" takes here lunch break. So at a different time I called back later and spoke with "Karen's" aunt. The aunt said I had no records there until I told her I had received a phone call about a cancelled dental appointment. This leveled the playing race card field for a minute. Karen's aunt got pissed and went on the attack. The aunt said you have to call your dental insurance company and gather all the documents for us we don't do it. Oddly that was not a requirement when I first enrolled. You can continue with a band aid of communications on a racist systemic problem that has miraculously moved past initial consideration of human worth and value to maintain the status quo but it's still another example to protect the Empire. Although, the Karen's decided what is presented and by whom and that depends on the audiences here in. As long as parties are being well feed and paid while sitting at the master's table well-fed and satisfied, they forget reality. This is the same dental office that a white female employee refused me a complete hygiene cleaning. There are still much resentment Accountability must be unmasked.

User's recommendation: Get your service else where.

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ID
#2084061 Review #2084061 is a subjective opinion of poster.
Service
Perfect Teeth Customer Care

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