My hair looks like *** It is uneven on the sides and across the back with a big bald-ish patch in the back. I've given myself better haircuts than this! First of all, I went here for well over a year and was happy with my stylist, Tammy, who was also the store manager. When she left due to health reasons, everything of quality went with her... I came in today needing a nice look for an interview tomorrow. I signed up to see Robin, but a new lady was available first and I just went with it instead of waiting. I believe her name was Miya. She has a Ukrainian accent. I was very specific about what I wanted and have described the same haircut that I have gotten with the same result from three other employees at this same location in the past. This woman did not listen to me at all. After trying to explain my desire in multiple ways with words and with pictures, I left with a haircut far different than I envisioned. At one point I said "the length in the front is fine. I would like the back to be shorter." Her response was to promptly take another inch from the front of my hair! I finally gave up on it being fixed and told her I was done. I paid and I left angry. To add to my wounded pride, I also found out that they raised their prices since the last time I was in less than a month ago. While all this was happening, the manager on staff, Robbin, literally hid in the background watching events unfold, saying nothing, doing nothing. I got all the way home before I decided that this was not a haircut I could live with and went all the way back to the store. When I got there the manager Robbin was at the front desk. I asked if she could fix my hair. She eventually did seat me and when I started to explain why I came back, the woman who had messed up my hair started shouting across the store that she did exactly what I asked for and would not stop interrupting me. Of course the manager Robbin said nothing at all throughout this. I finally got frustrated and snapped at her that I wasn't talking to her and that's when I got an earful about how I can't talk to her stylist like that... I asked for a refund and they flat out refused to give me one. I will be calling my bank for a charge back. I won't be coming here again. This is a place you only want to go to if you want unhappy people who don't care about you one bit to make alterations to the way you look. While I came here to see Tammy I was always greeted with a smile and treated with respect. Whoever put this dead eyed apathetic woman in her place has made a terrible mistake. She doesn't care at all and is obviously unhappy in her job.