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I had ordered a brand NEW ceiling fan from perrpefry. Firstly the product was delivered late. The delivered product is old and was full of dust and most importantly the product does not have original packing of the brand I ordered. This shows that the original packing has been tampered with and the original product has been replaced with a used or an old one. Inspite of this, my return request has not been processed even though filed with 7 days...
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I didn't like
  • Returns
  • Fraud
  • Unreliable company
#1012604
I had placed my first order with pepperfry of chest of drawers(Rs. 23000). First of all they do not have good tracking, the delivery times are not so good either. 1) The product we received was wrong. 2) After requesting return; the product was picked up after 8 days and 4 calls. 3) Very poor and non-confirming replies from team on phone 4) After 20 days also refund is not received I thought this would be one of the cases and placed another...
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1.9
I didn't like
  • Inability of resolving issues and have issues
  • Customer service delivery cancellation policy
  • Very bad delivery and product quality
#1010939
I had ordered a executive office chair and the back rest cloth came out after sitting on it literally  5 times. when I call them up they say "Sorry sir we cant refund you the money after 7 days" So what they mean to say is that the shelf life of the chair is only 7 days and its perfectly fine for a chair to break after that. Very disappointing. as a consumer we are taking a huge risk by ordering something like a furniture online and when...
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#1010602

Short Review for February 17, 2017

#1009732
1.0
Very very very bad, worst and pathetic experience. I strongly recommend not to deal with pepperfry. They are here to scam n do fraud with customers. After complaining even nobody calls or contact us for resolution of issue. Worst experirence i had
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Pepperfry Shipping Service Review

#998233
1.0
Ordered a jharoka on 6th jan and got regular updates that product will be delivered on 19th jan ..on 25th jan called cust care and escalated the issue, they promised to deliver the product on 27th still waiting no response. They are a bunch of liars and are a fraud money..they take customer money and dont provide promised service...a big miatake to shop with them
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Short Review for January 24, 2017, pc_bad_quality

#996387
1.5
There are various online platforms available. The return policies for all is if u not satisfied with the product you can return it. I have used various online platforms like Amazon, labellife, Kvoos, Hopscotch. Never had an issue with returning a product. Pepper fry policy was very disappointing. If customer is happy with the service will shop more but looks like won't be using this website again.
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Pepperfry Customer Care Review

#980248
1.0
I ordered a 3 door wardrobe. And I was sent an SMS regarding the delivery and a confirmation of a carpenter. The product has arrived but no carpenter for the past two days. To top that the packing stinks. Since I received an SMS of the carpenter assembling on the same day, I asked for the packages to be left in the bedroom. Called customer care and their arrogance. Kept repeating like a parrot.
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I had sent query regarding my 10% cashback on coupon code XMAS. feedback that I got on call was I cannot get cashback on EMI. Its very disappointing. They had sent this mail which clearly states about cash back will be refunded to your alternate account in case of EMI. Following was mail Dear Pratik, Thank you for contacting us. We tried to reach you by phone- 9923556882, but we couldn't get through. In reference to your concern, I confirm that...
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I deal with pepperfry first time and my experience is worst...worst...worst...worst...worst...worst...worst...worst...worst...worst...... I purchased 3 products from Pepperfry which costs me around 50k to 60k. 1st product i ordered Home Sparkle Yellow Engineered Wood Carved Wall Shelves Set of 5. 2nd product Oscar 3 seater Sofa. 3rd 1 seater oscar sofa 2 in quantity. For 1st product... company displays this product in very bright yellow colour...
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1.0
#1009185
I have Ordered a Pepperfry product- A Rocking Chair on 7th Feb which was received in broken condition. This order was delivered after 40 days in a damaged condition. we have placed this order through our HDFC Gift card whose validity expired on 31st Dec. Now I have not received neither the product nor the refund. They have the worst Customer Care service. Mr. Nilesh Jha, instead of solving the issues, he disconnected the call and they are asking...
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#1007215
This is my first order in pepperfry, but u guys gave me real bad experience. I have ordered wardrobe on 8th till now it's not delivered I spoke to ur customer care and your customer care manger no use only false commitment. Now I need only one help return my money within 2 days like how u guys deducted from account. Cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel...
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PepperfryCares

PepperfryCares Hi, request you to share your order number so that we can address your concern accordingly.

#997555
I have ordered a bed from Papperfry on 8th of Jan,2017. Initially the delivery date was 15 after that they changed it to 23, then they have changed it to 24th and now they changed it 27th . They don't have any respect to the customer. Worst site ,worst customer care, Representative are making false promises continuously. Still didn't get the delivery. They are saying that they need to convince the were to deliver it. WTF kind of service is this....
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PepperfryCares

PepperfryCares Apologies for the delay. Please help us with your order number so that we can address your concern.

#996415
Dear the worst Pepperfry.com, This is regarding order no. 302782566 (a King Size bed)worth of Rs 73000/-), ordered on 09/01/2017 which had to be delivered between 17/01/17 and 20/01/17 at the Hyderabad location.It shows in the tracking status in transit till 18/1/17. It is regrettable to say that yet it has not been delivered and when asked to the customer care, they are clueless with a specific reply rather tried to wandered around typical...
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PepperfryCares

PepperfryCares Hi, we hope we were able to resolve your concern as per your satisfaction.

1.0
#993118
i ordered online a single box bed from peperfry ,after receiving it i found out its cheap quality and impractical manufacturing .On top of that when i asked the technician to correct it , he was very reluctant to do it and did only when pleaded for several minutes. he left all the cluttered of bed packing in my house as it is . he did not even though of keeping the big carton boxes outside my house . on other hand i bought a double bed from...
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PepperfryCares

PepperfryCares Hi, we are sorry to hear your experience. Request you to share your order number so that we can track it down and address your concern accordingly.

1.2
Product
#989724