Aug 18, 2017 TO : X4labs Extender - Poor customer service and missing items from orders Hello, we appreciate you choosing X4 Labs for penile traction therapy and apologize for any issues you have had with your order. Reply with your order number and we will do whatever it takes to make it right. Often email service providers get responses from our customer service team caught in your spam folder, so you may want to look into that. If you would like to speak to a customer service representative directly, make sure you call between 9 am and 5 pm EST. Our lines are open 24 hours, 7 days a week, but outside those hours, only sales representatives are available. I assure you that any issue with your order being incomplete was simply a rare order fulfillment error. We will gladly send you whatever you are missing as well as some additional bonuses free of charge. We pride ourselves on offering excellent and consistent customer service and hope you will give us the opportunity to rectify this situation. Thank you!