Jun 06 Laval, Quebec, Canada TO : X4labs Extender - Does anyone even response???!!!! Hello, we appreciate your feedback. We pride ourselves on post-sale customer support for all of our users. We apologize for your frustration. Please reply with your order number and I will have someone in our Customer Service Department contact you immediately. When contacting us for support regarding using your product, please note that user support representatives are only available weekdays from 9 am to 5 pm EST. You can access this support by calling toll-free 1-866-851-8858 or accessing live chat on our home page www.x4labs.com. If you are unavailable during those hours, you can email us any time at email@example.com with questions and we will get back to you as soon as possible. Please let us know if you have any other questions or concerns. Thanks.