Resolved
Rkwnyc
map-marker New York, New York

Resolved: Malwarebytes - Renewal doesn't work

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Malwarebytes - Renewal doesn't work
When I clicked the Renew button on the console, I was taken to a web page that asked I update my payment info - which I did. Then I unchecked 'Automatic renewal' because I prefer to personally authorize each subscription renewal. Apparently that is a big mistake, because I was unable to renew - the "Renew" link on their webpage now didn't work -- and there was no way to return an reauthorize automatic renewal. After multiple email exchanges with MB, my purchased was processed - but now my MB software is endlessly telling me I have no protection because the license expired. Click the 'Renew' button on the MB console & it takes me to a web page that says 'You're all set' - clearly I've fallen into some MB/Cleverbridge Catch-22. Waiting to see if MB customer service can resolve. If they didn't already have my money I'd drop them & go with someone else (like Norton maybe)....
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Pros:
  • Good product
Cons:
  • Website support
  • Lack of support
  • Bad renewal process
Reason of review:
Order processing issue
1 comment
Guest

I have spent 2 days trying to renew , but have been not able to !!!

Last April 17th you took my payment of $39.99 for a year subcription , but only gave me 6 mos.

I'd like to keep Malwarebytes. but your making it impossible!