PerthPhil

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Joined
January 9, 2017
Last Seen
January 10, 2017
Dell - Broken promises in the sales process
1 of 2

Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when I receive the invoice (after paying) and shipping confirmation am I told that the product isn't actually 'in stock' but will take 6-8 days to build. I also queried the pen which is... Read more

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