Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again. had furniture only three years and not understanding why the product is defective. I am not a large person so what could caused so...
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3.2
I liked
  • Friendly staff
I didn't like
  • After purchase no help constantly calling
#934590
Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat. I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August. I was told by...
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2.9
I didn't like
  • Length and time that it took me to get some assistance
#934011
I purchased a sofa bed and love seat from Bob's March 20 2013. Last year I started having problems with the cushions and later with both arms on the sofa bed. I found out today that both arms are broken on the sofa bed and one of the cushions the coils have come...
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Anonymous
mary

not completely they are sending out a repair person to see if they can repair the arms that are made of cardboard which was stated in the letter that was sent to us.

Anonymous
Anonymous

my problem still exists. after the inspection from Guardian the repair people from Bob's it was in a letter from them that they only cover wood not cardboard. I did not know ...

5.0
I didn't like
  • Coils or springs came through the seated cushions
  • Springs
  • Cannot get a straight answer to the solution to the problem
#829086
I purchased a sofa bed and love seat about three or four years ago. I called last year when one of the cushions spring was poking up. they sent someone out to inspect as a courtesy and he place form on top of the springs. last night I took the cushion cover off and...
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I didn't like
  • Want sofa repaired
#826594