mary.eason

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Joined
April 13, 2016
Last Seen
October 11, 2016

Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again. had furniture only three years and not understanding why the product is defective. I am not a large person so what could caused so damages to a sofa bed and love seat what was advertised and what I received was defective furniture completely not happy. The cushions to both the sofa and love seat is... Read more

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Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat. I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August. I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been... Read more

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I purchased a sofa bed and love seat from Bob's March 20 2013. Last year I started having problems with the cushions and later with both arms on the sofa bed. I found out today that both arms are broken on the sofa bed and one of the cushions the coils have come through the cushion cover. I called and Bob's customer service took my call and sent someone out the check out the sofa. He called the company back and they offered me to replace the... Read more

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I purchased a sofa bed and love seat about three or four years ago. I called last year when one of the cushions spring was poking up. they sent someone out to inspect as a courtesy and he place form on top of the springs. last night I took the cushion cover off and found broken springs in the cushion. I need someone to come out and look at this product. I paid good money for these items. I also purchased a bed room set which is excellent. ... Read more

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