LightInTheBox
map-marker Beijing, Beijing

Light In The Box - For customers who does not know how to contact customer service.

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This is Pinni, supervisor from customer service department of Light in the Box. We are eager to help you. After checking on the reviews here, we noted some of you does not know how to contact us. so we provide 2 ways for you to get contacted with us easily.

First, if you would like us to contact you with your order issues, be remember to leave your ORDER NUMBER in your review. The order number can help us to locate your order information in our system.

Second, you can find us (customer service) by the instruction below:

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

Please do not be hesitated to contact us if you have any questions of your order.

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5 comments
Guest

Do not send me spam anymore, this is America, we don't have to tolerate this!!!

Guest

order number 2159****

need a code to return this iteam,

Guest

How about just providing a phone number instead of just referring customers to the very page they say they're unable to get help from? And you use this opportunity to improve your business rating. Shameful.

Guest

I have been ordering on line for many years and I have to say that Ive never had such poor service. three months ago I ordered a pair of shoes from LIGHTIN THE BOX that had to be returned as they were defective and have yet to receive the replacement pair.

It is extremely difficult to resolve any issues with this company as they make it literally impossible to directly contact their customer relations.

my order number was 160217****996918. this will be the last order i make with this company

LightInTheBox
reply icon Replying to comment of Guest-1167439

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem.

Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12812431

Sincerely,

LightInTheBox Customer Service

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